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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2264 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3856 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34250 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45923 Views
  • 182 replies
  • 30 Bravos

my account

how to cancel an account which hasnt been activated

Pearl519 by Great Neighbour / Super Voisin
  • 235 Views
  • 2 replies
  • 0 Bravos

Texting

Wondering why alot ofy texts buffer and don't send?

Shawncarr1 by Great Neighbour / Super Voisin
  • 498 Views
  • 4 replies
  • 0 Bravos

Resolved! wrong selection during plan change

Hello, I did plan changes today, by mistake I selected 'change now' than 'change plan at renewal'. I did it for two accounts and both plans just got renewed. Can I reverse this change or someone can assist to set changes on renewal.

DevgunJD by Great Neighbour / Super Voisin
  • 520 Views
  • 3 replies
  • 0 Bravos

Resolved! new sim card invalid

Hello thereI need some help. I want to transfer my existing number to another older phone. The sim cards were different in size so I purchased a new one from PM to fit. When I installed it I get two messages. On ask me for a network unlocking pin. Th...

wilborfox by Good Citizen / Bon Citoyen
  • 1354 Views
  • 11 replies
  • 0 Bravos

My problem with my esim

Previously, my phone's text and call services were not working. I attempted to restart by deleting the eSIM, but then I realized that I couldn't add it back.Later, I purchased a new eSIM with the same account yesterday, but I couldn't add it to my ph...

vousamie by Great Neighbour / Super Voisin
  • 599 Views
  • 5 replies
  • 0 Bravos

Can't update my billing info

My account has been suspended, but every time I try to update my billing information to pay, It says that it cannot process my request and to try again later. But I have been trying for a day now.

sarakk by Great Neighbour / Super Voisin
  • 381 Views
  • 3 replies
  • 0 Bravos

Receiving text message in Pakistan

I am in Pakistan and I have a public mobile sim. I need to receive a text message to access to a few systems. How can I do it?

Sal99 by Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 0 Bravos

3 way Calling issue

Has anyone else had a 3-way calling issue?  I've had an issue and it's never been resolved.  Yes, I reported it.  It will work for about 2 to 3 minutes and then it drops the third caller.  

tanyaluke1 by Good Citizen / Bon Citoyen
  • 426 Views
  • 3 replies
  • 0 Bravos

US add ons: promotion stops?

Hello! I’m going into the states from Canada in a few days, and was planning on purchasing the US add on bundle. As I was looking at the disclaimer section when purchasing, I noticed it said that any promotions will be invalid when this add on is pur...

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Shubadub by Great Neighbour / Super Voisin
  • 365 Views
  • 2 replies
  • 0 Bravos

Hi there

I just wanna know if i wanna switch to my old rewards program if its possible?. Please guide Thanks

Global816 by Good Citizen / Bon Citoyen
  • 391 Views
  • 1 replies
  • 0 Bravos

Order for Sim card not received about 1 month

I have not received my order for sim card after one month of ordering.My credit card is charged, but I did not receive my sim order, the tracking page says that the order is confirmed, but no tracking number.

whatgives by Great Neighbour / Super Voisin
  • 459 Views
  • 3 replies
  • 1 Bravos

Resolved! changing carriers

I had 2 different phone numbers with Public, I just moved one to Freedom, now when I click on "My Account" with Public there does not seem to be anything showing up. How do I now access the info regarding the number that is still with Public Mobile? ...

Blueloop12 by Great Neighbour / Super Voisin
  • 667 Views
  • 4 replies
  • 1 Bravos

Resolved! Data not working

Hi - I have been using data since Jan and recently it stopped working. I even changed subscription to increase data allowance. The phone shows 302220, APN reset to default Telus ISP. Please help. Thanks. 

Carol_Lau by Good Citizen / Bon Citoyen
  • 1066 Views
  • 8 replies
  • 1 Bravos

hello

i am a koodo customer and yesterday i bought a public mobile sim card, i anwsered all the questions for switching over and tried to do the phone number transfer. this morning with my new sim card in my phone from public mobile it says i'm not registe...

mojojojo2929 by Great Neighbour / Super Voisin
  • 540 Views
  • 4 replies
  • 0 Bravos

Resolved! 90 day plan

Hi,If I have a 90 plan and I cancel to switch to a 30 day plan, would that get pro-rated to credit me the difference?

andreaearle by Good Citizen / Bon Citoyen
  • 523 Views
  • 3 replies
  • 1 Bravos

phone not working

I paid my phone bill for January and it says the money is in my account, but the phone is still not working?What do I do now? 

elsav by Great Neighbour / Super Voisin
  • 298 Views
  • 2 replies
  • 0 Bravos

Mms

I can't pull up mms picture someone has sent me

Wally4 by Great Neighbour / Super Voisin
  • 631 Views
  • 5 replies
  • 2 Bravos

Can any one help tell me the difference between these two plans?

  I know the boxing week sale one has much more data. I can also see the boxing week sale one doesn’t specify that it has:Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Callingi thought all plans at this pric...

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alimapara by Great Neighbour / Super Voisin
  • 807 Views
  • 5 replies
  • 1 Bravos

.pdf for Bill

Does Public provide way to download a .pdf of a monthly bill?

GCP by Good Citizen / Bon Citoyen
  • 548 Views
  • 3 replies
  • 0 Bravos

International call

I just paid. $157 so I can make an urgent call to my county but am not able to get through please what can I do

Bee22 by Great Neighbour / Super Voisin
  • 944 Views
  • 9 replies
  • 0 Bravos

Can't get into my account!

Hi, I've been trying now for 3 days to get into my public account because I want to look into switching my subscription !! I've heard from different people that you have a good deal on and it's cost just a little more than what I'm paying now..and  I...

Csrol by Great Neighbour / Super Voisin
  • 562 Views
  • 5 replies
  • 0 Bravos

Resolved! usage history not updated

"We’re currently experiencing an issue where your usage history may be presented out of order. We're actively working to fix this issue and appreciate your patience."  This statement has been on my account page for more than a few weeks.  Is the issu...

Maselina by Great Neighbour / Super Voisin
  • 666 Views
  • 4 replies
  • 0 Bravos

Cancel Public Mobile account

I am new to Public Mobile and I signed up requesting a SIM to be sent. I have not received the SIM and it is taking a while to start up my plan, I have tried to contact a CS agent three times now and there is no response. I would like to cancel my en...

Alisha96 by Great Neighbour / Super Voisin
  • 393 Views
  • 1 replies
  • 0 Bravos

Payment issue

I need to update my credit card info and it’s not working it just keeps saying Sorry, we’re not able to process this request at this time. Please try again later. to every card I use 

Caitlinrose by Great Neighbour / Super Voisin
  • 350 Views
  • 2 replies
  • 0 Bravos

Update credit card

Ive been trying to upstate my credit card info for 3 days, after entering the info multiple times, refreshing, starting over etc its not working. Ticket option isnt working either. My payment is due in 2 days. Chat was no help either as i followed th...

Carebear073 by Great Neighbour / Super Voisin
  • 387 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot subscribe to boxing week sale

I see the boxing week sale of 40gb for $34, but when I log in to change my subscription, it is not one of the options available.  What do I need to do to switch (currently in 20gb for $34)?

Gstar by Good Citizen / Bon Citoyen
  • 1167 Views
  • 7 replies
  • 2 Bravos
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