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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 26078 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37908 Views
  • 185 replies
  • 29 Bravos

cancelling plan

My dad no longer needs his phone plan. We are unable to find his phone to receive the EverSafe confirmation code to access his account to cancel his subscription. I have POA and have his user name and password but without the confirmation code that i...

Crystal97 by Great Neighbour / Super Voisin
  • 371 Views
  • 4 replies
  • 1 Bravos

Resolved! 5G data speeds too slow to use DoorDash on VolTE compatible iPhone

Hi, I have a 2022 iPhone SE which i am using in courtenay BC, recently I’ve purchased the 30g for $45 plan and i am so freakin’ annoyed to find out that somehow this plan I’ve just bought has data speeds/connectivity that are actually inferior to wha...

Witless101 by Great Neighbour / Super Voisin
  • 1402 Views
  • 5 replies
  • 1 Bravos

Resolved! Two Accounts Linked To One Email

My mom signed up both herself and my dad for PM plans at a local Walmart a few years ago, and she used the same email and payment method for both. Now her credit card has expired and the login only works for her account, so we were able to update her...

Yalini by Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 1 Bravos

Esim transfer

Can you transfer an Esim from one iPhone to a new one? 

Charlie007c by Good Citizen / Bon Citoyen
  • 1344 Views
  • 16 replies
  • 0 Bravos

Resolved! Phone not working

I received the text from Telus that I was switching said yes. The phone is still not working. I keep trying to submit a ticket but I always get an error. What do I do now. 

Dave36 by Great Neighbour / Super Voisin
  • 713 Views
  • 8 replies
  • 0 Bravos

Subscription Usage display

How do I get a suggestion/complaint to Public Mobile?"Subscription Usage" shows this:The colours for Data Usage should be reversed.   What is green should be grey; and what is grey should be green, to be consistent with the Minutes and Messages displ...

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OneTIme by Good Citizen / Bon Citoyen
  • 733 Views
  • 10 replies
  • 1 Bravos

Resolved! Clarification regarding the 500 minute holiday giveaway

Hello, I'm looking back at my unused add-ons and noticed some free long distance minutes that most of us received during the past holiday seasons. I did notice that in one instance, the holiday giveaway includes calls to Canada and US whereas the oth...

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Andy85 by Town Hero / Héro de la Ville
  • 967 Views
  • 7 replies
  • 0 Bravos

Resolved! International LD minutes

I have international LD minutes & I travel with my Canadian plan visiting Asian countries like Hong Kong SAR , cities in  mainland China.Do I need to purchase separate LD plans receiving or making calls abroad there?

3813 by Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Resolved! Do picture downloads via SMS count against Data usage?

Hello, When receiving a picture via an SMS text message, I need to turn on my phone data to download the image. By doing so, does this action count against my data usage?The reason I ask is because with my previous cellphone service provider, this ac...

Andy85 by Town Hero / Héro de la Ville
  • 1694 Views
  • 9 replies
  • 1 Bravos

Resolved! Subscription change

Why can't I change my subscription to any subscription type? It only give me 2 lower options?

Dave66 by Good Citizen / Bon Citoyen
  • 495 Views
  • 3 replies
  • 0 Bravos

Resolved! iMessage not sending videos

Hi everyone, new to PM here. Just set up my account yesterday but am having trouble sending videos via iMessage (both on WiFi and cellular data). Regular text messages via iMessage work fine. I’ve turned iMessage on/off and also turned WiFi on/off wi...

Resolved! Avoiding a switch from Rewards to the new Points system

Hello, I am a Public Mobile client who has been on the legacy rewards system and I have been hearing a lot of talk about how the new points system isn't as lucrative for clients and we should avoid switching. Is there an exact area of the website or ...

Andy85 by Town Hero / Héro de la Ville
  • 476 Views
  • 3 replies
  • 0 Bravos

Voicemail

Having just switched from Fido to PM we are not happy with the voicemail function. It is annoying to have to go through all the options after hearing the voicemails. After announcing that there are no more messages the Bot starts off with "You are at...

deejay69 by Good Citizen / Bon Citoyen
  • 358 Views
  • 3 replies
  • 1 Bravos

US Roaming Package

HI,  I purchased US Roaming package, I was charged for it but it roaming did not worked in USA.How I can get my refund?thanks

zakhan7888 by Great Neighbour / Super Voisin
  • 709 Views
  • 10 replies
  • 1 Bravos

Resolved! xxxxxxx

Please make a payment with my pre-registered RBC Visa, 100 CADMy name is John S

john44 by Great Neighbour / Super Voisin
  • 2133 Views
  • 2 replies
  • 0 Bravos

Resolved! Anniversary date / Date d'abonnement

Hello, is there a way quick way to determine the date I enrolled to Public Mobile? I'd like to determine my anniversary date. Thanks! //Bonjour, existe-t-il un moyen rapide de déterminer la date de mon inscription à Public Mobile ? Je souhaite déterm...

Andy85 by Town Hero / Héro de la Ville
  • 657 Views
  • 7 replies
  • 0 Bravos

Resolved! Koodo Unused Billing Cycle Credit and Winback Offer

Hi, I'm wondering if anyone has any experience with migrating from Koodo midway through a billing cycle?I recently switched from Koodo to Public Mobile to enjoy additional data and 5G speeds. However, I was in the middle of my monthly billing cycle w...

Starturtle by Good Citizen / Bon Citoyen
  • 623 Views
  • 3 replies
  • 0 Bravos

New plan

Hi I’ve been public mobile customer for three years now and I’m looking for a loyalty plan now how can I get help?

Sammaa by Great Neighbour / Super Voisin
  • 322 Views
  • 3 replies
  • 1 Bravos

Calls are not going through

I got a pubic mobile sim September 25 and since then I have not been able to make calls and calls hasn't coming in also, it keeps going to voice mail neither can I use the data. It's getting frustrating, note that I just got this sim and I haven't us...

Temitope by Good Citizen / Bon Citoyen
  • 1225 Views
  • 19 replies
  • 1 Bravos

New plan to up grade to 4G from 3G

I paid my monthly account for the 3G plan on Sept 24, 2023 but then on October 5, 2023 I bought the new plan 4G (add on). There is an over payment for partial month I had paid on Sept, 24, 2023. Will there be a credit to my account?

Dino99 by Great Neighbour / Super Voisin
  • 414 Views
  • 3 replies
  • 0 Bravos

Not getting Service

I recharged my phone and the data is not working. It's not showing data at all. But the calls has no problems@CS_Agents 

Aiwin1 by Great Neighbour / Super Voisin
  • 338 Views
  • 3 replies
  • 1 Bravos

Activation

I activated my e sim but can make call 

Nana24 by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

How do I cancel?

I’ve had to transfer my number and service and no longer need service from public mobile. I can’t find a way to cancel on the website, can someone help?

Resolved! May I transfer my number without the cellular network?

Dear Public mobile,  I am afraid of that I have to leave you and transfer the number to another cellular provider.Because I have to be in another country for almost one year. But the public mobile do not have the roaming except in USA. And I have to ...

Martin_HUANG by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Lost access to my account

Credit card expired last month, I will be traveling for the next 2 months and I need to update my credit card details. I am in a country that has no service with Public mobile and I don't want to lose access to my account. I have access to the e-Mail...

US Roaming Add-On

My US roaming add-on is not working despite detecting AT&T 5G with high connectivity. I have performed all the troubleshooting tips and haven’t been able to solve the issue. Please help @CS_Agent. 

_james by Great Neighbour / Super Voisin
  • 395 Views
  • 4 replies
  • 0 Bravos
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