Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have failed number transfer from Koodo(not prepaid) and cancelled their plan and now want to unsubscribe PM’s plan which has not been used at all , but cannot access to my account and through chatbot as well.
because system is making oops when I want submit the ticket?Anyone can tell me is any other solution to contact them?
Is it possible to get a refund or transfer funds to a family member's account in light of an issue I had:The first attempt to add funds gave an error saying to try again, and after the second attempt I saw that I had been billed twice!The funds are w...
I can not log into my account, it keeps telling too many tries. I haven't tried to log in for several month.Tried to change e-mail open a new account and it won't let me do that either.Not happy
Tried all the trouble shooting tips I can find.
i'm looking to switch to koodo for a better deal and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I did not receive ...
We already ordered a sim card from Public Mobile and registered it, however it is saying the subscription was not active.
My husband's account is locked and I cannot get in to update the CC info and resume service, URGENTPlease assist
I have given my old phone to a friend and she needs it unlocked. The old phone was on public mobile, I took my SIM card and put it in my new phone no problem. I can’t seem to find how to get the old phone unlocked. I try to open a help ticket and kee...
I'm trying to login to my account. I tried from a few different browsers, as well as the iOS app. All I see is "loading"
I am Canadian. I recently purchased a US roaming package. I could never get it to work on my iPhone. I visited this forum several times and tried to implement the myriad of suggestions to no avail. I have since left the states and I want a refund s...
No data transfer. When I call, it says that you need to select a tariff plan. The money has been debited from the card ($56). SMS from number 988-3838 coming.The account was activated 3 hours ago. I don’t understand anything. Help pls!
Hi I ordered my sim card for delivery but Still Have not received it past 7 days and estimated delivery date. Could you Please help look into it. It's urgently needed for my grandma. Thanks
I have one incoming caller who is unable to complete calls to me. My phone rings once when they call, and then hangs up. They tell me they are getting some message about the number not being in service. If I pick up early enough into the first ring, ...
The payment history calendar does not allow me to select a date past 12 months. Why is that? How to access invoice from Oct and Nov 2022? Thanks
Hey! I have ordered a Sim card online 2 weeks ago. And I never Received it only to find out today that Unit number is missing from address. Usually when this happens I have to pick orders from canada post itself. I am not sure this time as I don't ha...
I am looking to get the service I had suspended be reacctivated. I paid early this morning and as of now, hours later, my service is still off. whats the problem???
hi i tryed last friday to set up a account your system got me all the way to install a esim took my 45 dollars then said my phone was not compatable and to get a refund your chat butt has been taking me around in circles i woul like to talk to a pers...
Hello, I purchased a sim on Nov 25th and still awaiting its arrival, despite the Dec 4th estimated delivery. Can anyone help look into the sim status? I'm leaving for out of country on Dec 13th, so would appreciate any backup options!
I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!
I have reviewed many of the Forbidden A1 threads here and they all seem to stem from a server being down or some sort of "it will work itself out" situation. In my case, I have two phones, two accounts. One I log in with my account I set up using m...
Public didn't tell me my payment failed and just cut me off. I made a payment with a voucher on the phone and it went through because they told me my balance. My phone wont turn back on. When I phone it says I need to make a payment. I can't access m...
Just wanting to ask when does the community reward points being calculated and added to the account?Anyone know how do they evaluate?Thanks
I recently changed my plan from 4G data to 5G data and throughout the whole time I was on 4G data, it was showing up as LTE on my phone. Now, after the change to 5G data, it still shows as LTE on my phone. How do I update this in my iPhone?
Hello, I cannot update my payment method on my account. The error "Sorry, we’re not able to process this request at this time. Please try again later." pops up. Any idea how I can have this fixed? I tried calling my bank and they said there no issues...
When I subscribed to the plan 2 weeks ago, I used my friend's referral code, but it seems like the code didn't apply automatically after my subscription has been activated (i.e. no $10 referral credit and point rewards). I was told by the support age...
I'm using it at a speed of 5g, but it's too slow. There's a lot of data left at the moment, but it's still slow.And when the other person calls, they say that they can't connect at once, and they need to make a second call to connect. Please check th...
I am changing from Public to Koodo, would like to keep the same number. Koodo is telling me my phone is locked by Public Mobile. I own my phone, why would public lock my phone? How to get it locked? Thanks
Where do I get a 5 g sim card for $5Or from public How do I order one Will this give me 5 g the new sim card?
I recently (a week ago) signed up my wife, and my father. Gave them my referral code. Is there a way to check if they entered the correct referral code ? My referral code ends in either a O or 0. They weren't sure what they typed in. Can this ...
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