Community

Roaming Add-Ons

I know that purchased Roaming Add-Ons is not refundable. But my trip is cancelled. Do we have ANY way to tansfer this money somehow that obviously never used

No data

I recently purchased a phone from Amazon the fine print states it supports the networks. I currently have a SIM card from public that is working fine in my s9. When I try to put it into the new phone reset the phone and do it properly I have cellular...

Cant send pictures

I have an iphone with pm service and I can't send pictures via text? Any ideas?

@Cs_Agent

Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me t...

Retry payment

My original plan is $39.10, I have a bill for $33.35 with a new subscription which I don't need. Every time I try to resume my services, it brings me back to payment successful.  It's trying to give me a new number which i don't want. Please refund m...

overpayment

Your company has charged me twice for the service. Please tell me when you will be able to refund my money.

account suspended - i have updated new credit card - but account is still suspended.

account suspended - i have updated new credit card - but account is still suspended. how do i get operational?long story short; forgot to upload new card when old one expired; new card is uploaded; there is no option to "PAY NOW"I have called *611......

Waiting for SIM card

I have been waiting for 4 weeks for a SIM card in order to complete activation of my new account. Last message that I received was "Activate your SIM card". Well I still don't have it, what should I do?

Re: Important Update Regarding Recent SMS Notifications

Im having a problem with this as well for the past few days. I first received that was this -Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.To resume your services, simply log in to the Public Mo...

My Account

Im trying to reactivate. Went to another provider and now want to come back to PM. When I type in my Sim Card number it says invalid Sim. Do I need to buy a new Sim card? 

Just joined. Issues with texts

I just got my account and only data works. I've reset my phone but texts and voice still not coming through

How do I Lift the Freeze on my Account?

I put my cell phone account on Freeze 10 weeks ago and would like to unfreeze it before its 12th week/ 3 month anniversary so that I do not loose my phone number.Could you please advise next steps as I am unable to access my Public Account online to ...

eSIM purchase

Where can I purchase an eSIM card from Public Mobile? Can’t find it on this site.

Rewards

Trying to view my rewards but I just get a blank screen

Cellular data turn off

Hi Anyone is facing this problem I have my cellular data turn off and my public app data turn off I haven’t use any of my public data at all majority of the time I use home wifi and now I received a message saying that I use up to 75% data on my iPho...

Redeemed $15 worth of Rewards for Billing credit, coming payment has not shown deduction

Hello Public community, I am positive I redeemed $15 worth of rewards, I did the same for my other line. The other line I could see my monthly payment got deducted right away, but this line has not. I did these a few weeks ago, I was waiting and seei...

How can I cancel the service when my simcard is outside Canada ?

Is anyone else having issues with inconsistently receiving / successfully sending texts?

In the GTA, been having this issue on and off for the past bit. First noticed it a month ago when a contact in Windsor, ON, was missing my texts. It has been really bad all day today with multiple numbers. Tried getting support but after turning off ...

Voice not working in US

Voice, data and text were working in Canada,After crossing into US only data and text works.cannot make or receive any calls.Tried turning phone off and on, as well as airplane mode off and on.

My phone has been hacked

Someone was able to activate my sim card, thereby deactivating my phone. All of my banking information, all of my validation codes, they are draining my bank accounts. I need help. I can't set up a new community profile because they have my email add...

I am being charged twice for my subscription this month

why was I charged on September 29 and October 3 for the same amount on my subscription?

Usage History (Call Log) Greater than 90 Days

I need to access my usage history from August 2021 to January 2023- more than 90 days. How can I acquire this log?

On the top right of my iPhone, it says SOS

Hello, I’m trying to do the final step of my set up for my new Sim card. But on the top right of my iPhone, it says SOS where it usually shows three bars. The final step of my set up is sending me a text message with a code, but I don’t think I can g...

canada usa plan

I purchased a Canada / US unlimited minutes plan with 20 gb data.  The data is not working in kona hawaii, what should I do to get the data working.

Customer Service

Can anyone help me reach an actual customer service agent when I can’t log into my account?

log in

I can successfully log in to all my family's accounts, accept one.  Every time I log in to the one I just get bumped onto the home page for public mobile.  I tried "forget email" and got a "your account is secure message" with the correct email/ phon...