Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is my port request from fido being delayed?
When I log in to app and choose the payment section it doesn't show how much I should pay
Hello, I'm flying to Jamaica for a vacation in next week. I have unused data on my phone but I doubted public mobile data will work there. Any suggestions? Actually, I'm thinking of getting out of public mobile because the network doesn't work eve...
Why am I not receiving the Eversafe ID code that was supposed to be sent to my phone number?
For more than a year making or receiving calls on my iphone XR was a problem. I couldn't hear the person or vice versa, cut in and out, static, etc. Would always have to hang up and call back at least once to get a clear connection. I changed late la...
I forgot to make payment my account is deactivated. I can't find how much should I pay to activate again and I don't know how to do that I need help to make payment and reactive my sim card
I know my plan does not include data etc in Europe but can I use my phone there to connect to wi fi? I have sent two messages to public mobile with no response.
Hello community. I have recently purchased an eSIM for my iPhone XR that came free with a plan I submitted payment for. But when I try to activate it with the Public Mobile App, I only get a white screen. I have tried reinstalling the App, restarting...
I have just begun the Canada-US Plan which I now hear ended April 9th! Does this mean I will no longer have this plan and have to choose an alternate plan, or is this plan grandfathered for me and others that signed on for the $39/ 60 GB plan?
If I am in Canada, can I make free calls to the United States?if i am in USA, can i make free calls within the US and back to Canada? How much of my 50 gb data can I use in the USA?
When I log into my account, I see a $10 RAF credit. How do I use this credit? Does it automatically come off of my monthly bill or do I have do something to use this credit? Many thanks!
I cannot change VISA card. It keeps saying to try later. But I have tried many times over several weeks
I used my phone in the US for the first time yesterday after signing on for the wonderful Canada-US plan! I was thrilled to be able to use my phone as I do at home, including finally being able to use GPS in Bellingham! Yeah! I was confused, however,...
I need my account number in order to complete the porting of my number to Virgin mobile
I'm fed up. How does one get proper support here? I'm so sorry I switched to public mobile.What did you do to my service? I ported over successfully on March 14. Everything was fine until recently. Incoming calls are no longer getting to me. They ar...
please cancel all service immediately. esim is not compatible on my phone. It seems you have charged my credit card twice for the non functional service. Please terminate immediately. Service was NEVER initiated.
esim is non functional. service was never initiated. you have chaRGED MY CARD TWICE FOR THE NON-FUNCTION AL SERVICE. CANCEL everythingg please. Refund
2FA does not work,, it says it is sending code but I am not recieving it. Tried 20 times
So do they grind away your old old bonuses or add on Data first before they start using the new 2024 bonus they gave, for being pushed on the points system?OrDo they use the 2024 Push to point Bonus Data first?
As the title suggests, I am paying for a service which I can’t access.I have logged into the app and started the process last night. I woke up with no cell service on my ESIM or physical SIM (Telus).What is the best way to resolve this issue asap? Wo...
I’m trying to get what’s app to work on my phone but verification codes are not coming through
I seriously am just trying to figure out where it could be and I've made it to a public thread somehow, I'm guessing their customer support is so bad the customers themselves have to help each other outI'm trying my hardest to become a customer but t...
Wanted to change my monthly plan..I'm a big texter and I don't call out alot. I don't need alot of internet. I have wifi at home. At work I only used my data for spotify. Anyone have a good suggestion which plan works for me. I don't know alot about ...
Hi! Fam, My daughter is traveling outside the country for 3 months (her summer break) can she put her account on suspending/holding while she is away?? What options does she have please?? Thank you
I have switched me and my sister from Bell Mobile to Public Mobile yesterday. We both have bell SIM cards in our phones and I completed the number transfers from Bell. I have an iPhone 13 Pro Max, she has a iPhone XR, both of them support eSIM. But b...
Hi there,I am trying to access my account, but it keeps sending a verification code to a phone number I no longer have. Of course the chat keeps telling me to login to change it, but it cannot be done as it keeps sending the code to a non-existent ph...
Hi, I recently transferred my number and went through all the steps and it half works. I can call and receive calls but my number (one I transferred) is different than what my SIM details shows me (random number I picked when signing up) on my phone ...
It has been over a day since I transferred to public mobile, and my number has not yet been ported. It is extremely inconvenient, I cannot submit a ticket as it shows an error every time I try to submit one.
Has anyone noticed data speeds have slowed down since PM has offered bigger data plans? I was just curious? I might be just my area.
I saw this on Reddit and was able to confirm it. If I go into the PM app and go to Account and Purchase SIM Card, the eSIM option will still show a cost of $5 but when I select it, it also applies a $5 discount leading to a total of $0.Does anyone kn...
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