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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Resolved! ZTE A7P

I am looking at purchasing a ZTE A7P phone from the Telus store. However when I went online to research ZTE I see a lot of articles about ZTE being banned and discontinued soon in Canada. Yet Telus continue to offer these ZTE phones. The Telus clerk ...

sun2go by Good Citizen / Bon Citoyen
  • 2051 Views
  • 50 replies
  • 1 Bravos

Transferring number from a lost phone

How do I transfer a number from a lost phone? It's been over 2 hours since I tried the activation but it hasn't worked yet. Tried creating the ticket but the ticket requires the last payment but I haven't had to pay yet. 

Tammyg0505 by Great Neighbour / Super Voisin
  • 417 Views
  • 9 replies
  • 1 Bravos

Activation and payment

My bill expired today and my account is set up for auto renewal they took the money  but my plan is not renewal and my plan is still not activated and I  topped up  again so my account have more than enough but it is still not working.How can i get I...

Davinia by Great Neighbour / Super Voisin
  • 174 Views
  • 3 replies
  • 0 Bravos

Resolved! Self service login

I can't get into my self account I've been doing the two step verification  and it's not sending me the codes to my email or cell phone to log in.

dian_34 by Good Citizen / Bon Citoyen
  • 428 Views
  • 6 replies
  • 0 Bravos

Resolved! Activate SIM and billed. No plans or account created.

I got billed after activating my SIM. SIM has the new number I picked but I cannot access texts/calls/internet services after the payment went through. No account is created so I cant submit a ticket. What should i do! (Didnt receive any verification...

BounzyBear by Great Neighbour / Super Voisin
  • 341 Views
  • 5 replies
  • 0 Bravos

Resolved! Change plan

I want to change to new plan $45 4G speed 20G data. Can you help me?

Qnpcyu by Great Neighbour / Super Voisin
  • 307 Views
  • 4 replies
  • 0 Bravos

Resolved! LATE DELIVERY

Hi, my order number is 324988 and I placed this order since Jan 30 and haven’t received anything yet! Can you please check on it??

lhata by Great Neighbour / Super Voisin
  • 341 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting Problems

I am trying to get my service from Lucky Mobile switched to Public Mobile. I activated my new sim and received a text saying I haven’t replied to the message authorizing the switch but I never received a text. It asks me to reply with ‘1’ to receive ...

Coriburghall by Great Neighbour / Super Voisin
  • 360 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer issue to public mobile

Hello, i didn't respond to the text message that my old provider sent me and it's expired. Is there a way you guys can request another time?

Veradawli by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 0 Bravos

Resolved! I WISH to confess rigorous honesty

I am realizing that i get into these difficulties because I:1.) Despite receiving publicmobile, timely,1 week notice that bill is upcoming..I've not been consistent in getting the money ready to pay the bill...2.) When I have heeded their helpful rem...

Sans1 by Good Citizen / Bon Citoyen
  • 491 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost my 2 GB add-ons

Hi, I lost my 2GB promo add on in my account, all I see now is the long distance? How do I get it back? 

cameraguy by Good Citizen / Bon Citoyen
  • 407 Views
  • 8 replies
  • 0 Bravos

Resolved! 5 ATTEMPTS

AN ERROR HAS OCCURED PLEASE TRY AGAIN i get t his 5 times after trying to reset my password

Sans1 by Good Citizen / Bon Citoyen
  • 361 Views
  • 6 replies
  • 0 Bravos

Resolved! Need help trying to reset password.

HI, I tried logging on and the password wasn't working. So I tried resetting my password and I keep receiving this error message: "There was an error resetting your password. Please try again later." Is there any way to resolve this?  I'm trying to l...

A_shayegh1945 by Great Neighbour / Super Voisin
  • 277 Views
  • 3 replies
  • 0 Bravos

Resolved! need puk code

I just activate my new sim card and i enter the wrong code after unlocking my phone now it ask me for PUK pin pls help

anikimusa by Great Neighbour / Super Voisin
  • 886 Views
  • 20 replies
  • 0 Bravos

Resolved! Can't login or reset password.

I need help. I'm not getting the email to rest the password and every time I try to get the verification through text it won't send. I need help!

Dune_Epsilon by Great Neighbour / Super Voisin
  • 233 Views
  • 2 replies
  • 0 Bravos

Account

How do i gety account number. Cant login

Putteyhead by Good Citizen / Bon Citoyen
  • 277 Views
  • 3 replies
  • 0 Bravos

Resolved! call forwarding

If I change my Ontario number to a Quebec number, can calls to my Ontario number be forwarded to my Quebec number automatically?  If so, for how long?

Traveller by Good Citizen / Bon Citoyen
  • 626 Views
  • 10 replies
  • 0 Bravos

Resolved! Pay

I want top off my account how do I do it on line

elainepozy by Great Neighbour / Super Voisin
  • 409 Views
  • 10 replies
  • 0 Bravos

Resolved! Login

Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in. 

Unstable Connection

Hello, Noticed in the last year that the connection works on and off. Did some troubleshooting.  Even uninstalled apps and restarted phone many times.  Thanks, @Eliza5 

Eliza5 by Model Citizen / Citoyen Modèle
  • 369 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting number issue

While trying to register and port my number from Virgin mobile, I am getting an error stating my number is not a canadian number. It definitely is as we are in Nova Scotia. How can I proceed? 

Panda1124 by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Resolved! Help with account access

Hi,My parents were visiting me on Xmas, so I bought them a disposable chip so they could use 4g while visiting. The issue is that the registration form allowed me to create an account using the "email+whatever@gmail.com" pattern, but the forgot passw...

barichello by Good Citizen / Bon Citoyen
  • 460 Views
  • 10 replies
  • 1 Bravos

Resolved! My account

I can’t access my account cause I changed my email!! Can’t you guys help mee login please.

kiingzd_1 by Great Neighbour / Super Voisin
  • 250 Views
  • 5 replies
  • 0 Bravos

Resolved! iPad pro cellular and phone plan - add on?

Hi all - I just got my 2020 iPad Pro w cellular and I'm wondering if I can just add the ipad to the plan on my cell phone and if I still need to purchase a SIM card for the iPad.Please let me know what is best way to proceed - add on to phone plan or...

pabarnes by Great Neighbour / Super Voisin
  • 584 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting issues into Public Mobile

I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone. When doing the port I could not find my existing carrier in the list (Zoomer Wireless).  Zoomer registers to the Cityfone network,...

Slothie by Good Citizen / Bon Citoyen
  • 392 Views
  • 11 replies
  • 0 Bravos
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