Somehow got into buying a new plan and now i no longer have access to my account.

[Wife2]

I would like to keep my old number and plan but my only option is to buy a new sim even though i have my old e sim number. I cant go to my account and just update my plan, it keeps bringing me to the activation page.

[Martin01]

Hi,

I have a Puk code issue, and couldn't login to my portal, as sms was sent to  my number to authorize login. I had to use the email to recieve the code, then I was able to access my portal and paid for my plan, and that saves my number. However, I still have a puk code issue.

[slusagm]

get PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Wife2 try reaching out to a support agent for assistance. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)