01-13-2025
05:25 PM
- last edited on
01-13-2025
10:48 PM
by
computergeek541
Hi,
I am trying to activate a new subscription with a new SIM but without using an app- I have no access to the internet. How do I do this? Can I use the same phone number as I had with the prior subscription or do I need a new phone number
01-13-2025 05:32 PM
hi @Rita2a
you don't have to use the app if you don't want to
just go to the browser to activate. You will get to payment step, make payment
after you made payment, as PM support to help for the rest of the step. You just need to message them at that point:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-13-2025 05:32 PM
A couple questions, are you creating a new account or just changing SIM? If it's a new account you need the app to activate yourself.
What do you mean by prior subscription? Do you mean a previous Public Mobile account that was closed or a number you currently have with another carrier?
01-13-2025 05:29 PM
using wifi, download the Public Mobile app to start the process of activation. You can use a friends cell if yours won't work. Once you're activated, take a new number initially...then when you're up and running as expected, you can start process of porting old number to PM...BUT...don't cancel old plan. Once port is successful, your old account is closed automatically.