Not able to activate SIM

[RiteshG]

Just received new SIM card . Phone number is registered but not able to activate SIM. Getting SIM error and no text is being sent to activate SIM

[hTideGnow]

hi @RiteshG 

the sim was not properly setup on the system.  you need support to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[RiteshG]

Restarted multiple times. After restart phone tries to search network . . After few seconds message appear ' SIM Failure ' with no signal bars. Instead of signal bars it says SOS . I have tried both Apple and Android phones 

[Phil_Adelphus]

@RiteshG   Have you restarted the phone since inserting the PM sim?  What is the exact wording for the sim error?

[RiteshG]

I entered SIM card number in my account . Was able to select the available phone number.

Next step is to enter the OTP code send to new phone number to activate SIM. I am not getting that text as phone is not recognising SIM . It is giving SIM error . Nutshell I got the new number but SIM is not working 

[Phil_Adelphus]

@RiteshG   In your account, have you entered the sim card number?

[RiteshG]

This is the new phone number /SIM CARD PURCHASED FROM PUBLIC MOBILE . Phone number is assigned but SIM is not activated 

[BKNS27]

@RiteshG 

Is the current number registered with PM or another carrier?

Other carrier - You can only activate the PM SIM on the PM app on phone then follow all 6 steps to port your number over.

PM account - go to Account tab>Change Your SIM Card and enter the new SIM card number.