Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I log in I get the message "Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number" I have auto pay set ...
Do I have to register for the rewards program or can I just hit redeem by the reward I want
I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.On the App I had selected a new phone number, set the Default Line to primary, set iMessag...
In Canada, I am on a 5G network, In the USA would it be a 5G network or it switch to a LTE network?
I have a friend with PM who broke their phone that had an esim. When she buys her new phone with esim capabilities what does she have to do.
Anyone know why a business credit card that was originally on the payment method would be rejected?
I can remember that they had unlimited data but then when I went to subscribe to it the option was gone
Hi there, I subscribed to Public Mobile on Jan. 9, 2025 and I switched back to my previous provider on Jan.25, 2025, hence I should get a refund for the initial charges charged on my CC as I did not use the full month. I should get a pro-rate refund ...
If the Add on is 3G in USA, but I have 4 G in Canada, is the coverage good in Hawaii. Or is it best to have a 4G add on
I received a text saying I needed to re-insert my sim or my number would expire for imessage and facetime. I'm currently overseas and using an e-sim for the countries I'm travelling in. Do I need to worry about losing my PM number in imessages and ...
I’ve been reaching out to @CS_Agent for about a week for porting my number from Virgin mobile; but haven’t received any response.Virgin mobile keeps telling me that my porting request expired even though I had responded within 10-15 mins. So, I am no...
My phone is Moto g7 play.Will US roaming work for me?
can I call Thailand?
Does anyone find that the history of data usage is unfindable on their account? When I request 90 days of data usage history on my account it only provides me with 3. It would be very nice if public mobile would send an email statement or provide a c...
Is there a number I can call besides *611
I need to change the payment method on my fiancé's phone . The problem is I used a phone # that I no longer have for the factor id!! And of course I do believe tomorrow is when his payment is needed. Is anybody able to help me with this? Thank you
@All Hi. I'm a new subscriber, and I had a question. For the $39 US-CANADA-MEXICO plan, does it include roaming for calls, txt and data in the US, as well? While in US, can I call US and Canada phone numbers without extra charges? What towers does it...
I made tranfer of my Bell Phone number to Public account with an active phone number by mistake and I lost my Public number. How do I undo this and claim my number back?
I renewed my plan and r Yt hung was working good untill the next morning I woke up to a message saying I’ve used all my data, idk how it’s possible to use 50gb of data in that time let alone while asleep… any how my phone setting say I’ve used 15 but...
This doesn't work for me any idea why?
I have followed all the instructions, repeatedly, and to no avail!DOES ANYONE KNOW SOMETHING ABOUT THIS?
We have the Canada US Mexico plan. My wife is in Mexico now and connot connect to the Telcel network there. Has anyone had a problem like this? She is in Oaxaca.Her friend is with Freedom and has had no problems.
i have a 5G subscription plan & am currently using a 4G phone. Assuming I can only get 4G speeds, which is fine for the moment. What should my 4G speeds be. I'm thinking 50 Mbps max & usually 30Mbps on average according to speedtest.net is a bit low....
I was paying my account by automatic debit and now I can't use my phone because it says payment is overdue...I can't understand that ???
I input the number wrong when I try to transfer it to Public so I can not receive any message and complete the transfer. Please let me know what I do to fix it.
Was at the Apple Store doing some troubleshooting and it seems we deleted the my eSIM in error. Any ideas on how to recover?
My last call that is received successfully was on Feb 7th (data and texting always work, i do have strong 5G signal). after that:1. when i dial out, it keeps dialing for like 1530 seconds without ring tone, then showing the network is busy with busy...
