Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to complete my activation. I downloaded the app and started it, but when I click the Log In button, it highlights briefly but doesn't do anything else. I tried restarting the phone, deleting the app and reinstalling it, and clearing the d...
I moved and want to get a new number on my account (lots of referral rewards) but still retain my old number for a while, so I hoped on chat and asked if this was possible. The bot gave me detailed instructions to open a second account with a new nu...
I have the $25/30 plan and have followed public mobile for many years, so I pay not so much every time. but since Public Mobile changes their policy, I have to pay $25 for 30 days for only 1GB(b?) data. I am wondering to seek a better plan from other...
Hello:I activated my physical PM SIM card and started porting phone number 11 hours ago. I did receive a SMS text from previous service provider Rogers and I did authorize the transfer. Everything was smooth until this point. Now 11 hours later, my R...
Hi all,My wife will be travelling to the US tomorrow and it will be her first time using the 50 GB Canada/US plan. Her device is a Samsung Galaxy S10+ which apparently is VoLTE capable but is not on the PM whitelist of devices (interestingly she says...
I received a message that I entered incorrect ESN/MEID. Original phone number ###-###-####I had entered my IMEI as instructed - but apparently I should have entered the ESN/MEID.I approved the transfer of the number from Virgin Mobile as per their te...
When using data on my iphone, I'm able to open apps and use them, but when I open safari, I get a message saying 'Safari can't open the page because your phone is not connected to the internet'. Safari works when I'm connected to wifi though.I can't ...
The battery on my cell phone is on the fritz. I'm looking to replace the phone over the next month. My budget is in the $500 range. Any advice is appreciated.
So I transferred a number from Lucky mobile to Public Mobile, but didn't realize it would transfer to the SIM card in my phone... blonde moment, I know...Anyway, how can I get my previous number back? It was already Public Mobile
How is this done? Can it be forwarded to a land line or another cell phone?What are the advantages of call forwarding?
Some of the new plans are for new members only which means loyal customers cannot take advantage of them. Circumstances can change meaning a member needs to change their plan, so why are they penalized by not being able to switch their plan?I underst...
Why I don't get discount with autopsy and loyalty programs
For example next month I’m going on vacation for a month. The thing is that my subscription renews the day I will leave the country, which means I’ll be paying for a plan I will not use that month. I have automatic payments and an old plan that no lo...
PM... Can we at least upgrade the website so that it doesn't take an hour to log in and redeem our points? You've forced us into points and now made it frustratingly inconvenient to redeem them!!
I'm getting really tired of all the best plans being made available to new activations only. I get that Public/Telus doesn't want to lose money with clients "down-grading' their plans, but they are going to lose clients completely to competing compan...
I am repeatedly having calls dropped after about 5 minutes with a message saying that my session has timed out. What is going on? Is this being fixed? I thought it might just be my phone, but it's happened to my family members as well.
I have public mobile United States and Canada roaming text talking?And dataBut I cannot receive or call out on my phone. Can someone help me with this please Thank you
I have $40 in my account my plan is $45.50 How can I use $5.50 from credit/debt card instead of the options available $20 $40 $50Only need to add $5.50 to account to pay $45.50 I wish their was actual people to talk with over the phone instead of thi...
Calls and data work fine. Text message not working with recent number transfer. Tried resetting the phone, network, removing and reinstalling the SIM. It’s been 10 hours…
Within the last few months, I've noticed that when I'm on a call, it will just disconnect & I have reception in that area. Or I have an incoming call, I answer, but then a message on the screen says "no response. System times out" and callers think t...
Hi, I had two phone numbers under my account with virgin.I created an account and I first transferred one number to eSIM on my phone. Then logged in to the other phone with the same account and did a transfer of the other phone number. Now on my acco...
I was told I could put my number and phone on a 80 day for $10. and when I askedto have that in October I was charged the regular rate even though I didn’t use thePhone for 7 months.How can I communicate with this company.that last missed communicati...
I've had a 4GB data add on on my account for ages listed under "My Promotions". It was there when I last logged in 10 days ago or so. I logged in just now and it's completely disappeared! I have just over 1MB remaining in plan data so there's no reas...
I changed plans last month before billing cycles ended. I'm still be charged at old plan. Postal shows my new plan but billing at old rate
Hi just wondering why bill went up this month to $28.75 from $23?
Has there been any update or official announcement on the widespread dropped calls issues PM and other Telus brands are having? Been going on for a while now in my area
