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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2203 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

Resolved! Port out to freedom

Can a CS agent help me port my number to freedom? The ticket system is broken. 

GoldFusion by Great Neighbour / Super Voisin
  • 726 Views
  • 3 replies
  • 0 Bravos

Resolved! I can't activate my subscription

I can't active my subscription.I followed all the instructions on the public Mobile app. I also wanted my current phone number to be transferred. After doing all the steps it tried to activate my account, but I got an error saying my subscription not...

Fma15 by Great Neighbour / Super Voisin
  • 607 Views
  • 3 replies
  • 1 Bravos

Telus port-in issue resolved in an hour.

I had an active Telus line on a month-to-month plan and decided to make the switch to Public Mobile. During the application process, the port-in portal said my phone number was not eligible to be ported over.I was able to get this resolved in about a...

jocadola by Great Neighbour / Super Voisin
  • 342 Views
  • 1 replies
  • 2 Bravos

New customer. Accidentally chose the wrong plan

Hello, I am a new customer and wanted to sign up for the $34/50gb Boxing Day promotional plan. I transferred to PM from Telus. I accidentally selected the wrong plan and now am unable to switch. Is there an employee that can help me? I’m having troub...

Frizzizle by Great Neighbour / Super Voisin
  • 409 Views
  • 2 replies
  • 0 Bravos

Picked 5G plan for 4G phone

I picked the 5G plan for a 4G phone. Not it only says 3G in the top right corner. Is there anyway I can change my plan without having to pay another 

Carlduo513 by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos

Resolved! US coverage

Purchased Canada-US plan and was assured I would have same coverage in US as in Canada.  I am now in US.  Can’t text, can’t get maps.  Am driving in US!!!!! 

MColleen by Great Neighbour / Super Voisin
  • 549 Views
  • 3 replies
  • 0 Bravos

New Order - cancelation

I recently ordered online, is there's a way to cancel and get refund on my order? I havent received the sim card  as it takes a while . 

rubyandce13 by Great Neighbour / Super Voisin
  • 523 Views
  • 4 replies
  • 0 Bravos

Public mobile calls me

Is it possible that public mobile will call to tell me that my phone is going to be ended in two hours? And I didn’t know it offers mandarin service. 

Grogu by Great Neighbour / Super Voisin
  • 752 Views
  • 5 replies
  • 0 Bravos

Resolved! eSIM

PM customers several years.Trying to convert my wife's (eSIM compatible) phone to eSIM.App is so slow we gave up; it just puts us in a loop; place order, no response for 10 minutes.Slow response appears to be a feature of all Telus-related websites a...

Terryscell by Great Citizen / Super Citoyen
  • 706 Views
  • 4 replies
  • 0 Bravos

Agents

Are there any agents working right now? I've been try to reconnect with an agent for over 30 minutes and I'm being ignored so far.

lorenzo1961 by Good Citizen / Bon Citoyen
  • 826 Views
  • 10 replies
  • 0 Bravos

Invalid shipping address (SIM card order)

Hello,I'm trying to order a new SIM card because I lost my old one.I can't enter my shipping address to order a new one since the system doesn't recognize it with an error message 'Invalid Address'. Any help would be appreciated for the issue. Thanks...

jkcg by Good Citizen / Bon Citoyen
  • 373 Views
  • 2 replies
  • 0 Bravos

Why are promos posted on my home page I can't have?

I signed up for notify of new promotions and plans. I have been a customer for 4 years now. I have been getting notifications almost daily, except they say for new activations only.But now on my on my home page it says "For a limited time, subscribe ...

Wife_13 by Great Neighbour / Super Voisin
  • 726 Views
  • 5 replies
  • 2 Bravos

Change of plan

i have a plan with public mobile (1G); i'd like to take the offer you have, 4G for 24$. what should i do to avoid cancelling my account and move out .

marceln by Great Neighbour / Super Voisin
  • 653 Views
  • 6 replies
  • 0 Bravos

Resolved! Porting Number from Eastlink

Hi. I cannot get my final step completed to finish porting my number from Eastlink. Contacted Eastlink and they said it’s not on their end and the number is no longer with them. Was told that it had to be reinitated by PM to complete. HELP.  I alread...

darkharbour by Great Neighbour / Super Voisin
  • 857 Views
  • 4 replies
  • 0 Bravos

Service

To customer service :Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.my next bill is due January 11,2024please cancel and close the account. I have  a new provider and number

LouCk2 by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

Esim

This is beyond frustrating. My esim card won’t work and spent 3 hours trying to summit a ticket. No one to call for help.

Alissa1 by Great Neighbour / Super Voisin
  • 626 Views
  • 8 replies
  • 0 Bravos

AT&T not working

Hello!I recently purchased the US add on package deal, and am now realizing that whenever my phone is connected to AT&T, my data does not work. My friend is experiencing similar issues where, her data works but her call does not work. Whenever my pho...

Shubadub by Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

Problems with voicemail

People has leaves voice messages to my phone, but when I check my voice mailbox, it is always empty

Layna by Great Neighbour / Super Voisin
  • 309 Views
  • 2 replies
  • 0 Bravos

Can’t login

I’m new as of today. My account was registered and when I tried to transfer my number I received a text telling me there was a problem and someone would be in touch soon - that was 2.5 hours ago. now when I try to log into my account either through t...

JolineM by Great Neighbour / Super Voisin
  • 266 Views
  • 1 replies
  • 0 Bravos

esim transfer failes

new account, transfer from koodo family plan, payment accepted, fails with a Subscription Not activitate please contact support during esim validation after iemi/ph# added.  Seeing a few of these posted.  This is post payment, not pre-pay.

caperguy by Great Neighbour / Super Voisin
  • 981 Views
  • 11 replies
  • 0 Bravos

Transfer to esim from Koodo not working

It fails after accepting payment and me entering the phone # and iemi #The notice is Subscription Not Activated.  Something didn't go right while activating your subscription.  Click below to contact a customer support agent. 

caperme by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Calls keep dropping

My calls keep dropping on my phone and my roommates phone that’s also on public mobile. Started within the last month. Also my voice cuts out or turns digital sounding when talking to someone on a landline. I also hear this on my end when talking to ...

KCats by Good Citizen / Bon Citoyen
  • 817 Views
  • 9 replies
  • 0 Bravos

eSIM installing error

It keeps telling me try again or contact my carrier for assistance. How can I get helped?

Kevinymshin by Great Neighbour / Super Voisin
  • 719 Views
  • 7 replies
  • 0 Bravos

eSim not compatible

Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish...

Simon_245 by Good Citizen / Bon Citoyen
  • 1007 Views
  • 14 replies
  • 0 Bravos

Plans

https://www.publicmobile.ca/en/on/plans#5Ghttps://subscribe.publicmobile.ca/en/on/activation/plans/75GB-5Gspeed4 

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guberm by Good Citizen / Bon Citoyen
  • 565 Views
  • 3 replies
  • 0 Bravos

Resolved! Double charged

Openned a new account and got double charged.   Please fix

YOUSIF749027 by Great Neighbour / Super Voisin
  • 998 Views
  • 9 replies
  • 1 Bravos

Transfer not working

I did all the transfer steps, but received a message saying my RSN/MEID number was wrong, what do I do? The link isn't working.Also I didn't receive a text from my old provider

Ddenniss by Great Neighbour / Super Voisin
  • 492 Views
  • 4 replies
  • 0 Bravos
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