Community

Unable to change payment method

I’ve tried about 4 times today to change my payment method to my working debit card, the site is saying I an unable to change it at this time. Why is this? When will I be able to change it?

Upgraded subscription

I upgraded my subscription almost 2 months ago from 3G network to 4G.  I am still just getting the 3G, which means today I did not receive the national alert test.  I tried shutting phone off and turning back on but nothing changes.  I have the IPhon...

Not Registered on Network

Ordered sim card and started subscription a few days ago. Received card yesterday, put the sim in. Can't make calls. Gives the subject line when I try.

USA 15 days talk and text

I have  15 USA talk and text .  Been here 8 days. I still can’t make  voice call. Call ends.

term of contract

just verify the length of my contract term.

Cannot port my number

I just canceled my previous mobile provider and ported it to Public. But the phone line now doesn't work. The eSIM shows Public but no phone number assigned.  Please help

Apple subscription blocked changing region for public app

Hi, guysI have an issue with region changes on my iPhone and public app. I had a European Apple One subscription and canceled it, but the subscription will end on the 4th of December. After this date, I can change the country and grab the public app....

Unable To Call a Certain Number

I'm unable to call a particular number from my public mobile phone, it says the call cannot be completed as dialed, i have tried adding the 1 or removing the 1, it makes no difference. if i call this number from any other provider however the call go...

6 Days and number has not ported. Paying for Bell so I can receive calls and paying Public.

Six days no service from Public. Email confirmation was received from Bell last week. YES was replied. With public SIM in phone incoming calls go directly to Bell voicemail. Bell claims they have released the number and have checked with their techni...

LG Wine Smart D486

Are LG Wine Smart D486 phones compatible with public mobile?

Call drops right away when I try calling out and or call in

Call drops right away when I try calling out and or call in

Re: Canada-US Plan

Can you phone u s. to can, and can. to u .s.?_-

Black Friday deals available for Existing Customers.

I suggest everybody check to see what black Friday deals are available.My family checked and there are some deals available.For me, I switched to a same priced $23 4G 6GB plan and received 100 minutes of international calling. My wife switched from h...

873xxxxxxx

hi,I just bought a SIM card and registered, i registered for a phone number but it is already a number in use. now I can't sign into my account to change the number. me and another person has same number (873)xxx-xxx

Port Number over from Number barn

I initiated a port from number barn 3 days ago and have recieved an email that the port out is processing. Also recieved an email from public mobile asking me to follow the link through the SMS, however I have not recieved an SMS since the number I a...

cannot receive calls

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

can't merge calls during a conference call

I can not merge the two parties I am calling in a conference call like I used to.  This happens after I changed my plan

Service

How to cancel my public mobile subscription 

cant rememer pin

Phone outgoing and incoming calls not working

Similar issue to https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-calls-or-receive-calls/m-p/1274720/thread-id/879040Calls don't work; the phone says "Calling..." but goes nowhere until the call ends itself. Text, data works. Tr...

5G vs 4G

Hello all!I am currently on a Public Mobile plan with 5G speeds. I honestly don't see the difference in speed between this and my old Fido 4G plan. There is a different plan available with Public which is a little cheaper but would bump me down from ...