Community

South East Asia

Hi community! I’m heading to Vietnam, Thailand, etc. for a few months, and I’m  aware that my Public Mobile account won’t work over there, so I will be picking up an E-Sim ‘card’ from a local provider while in each country. My question is: Should I k...

Activation errror, iemi invalid

Tried to follow steps to transfer existing number. Entered all date correctly. When I selected activation button, I get an invalid iemi number. Tried account number but received same error message. Deleted app to remove cache and tried again. Shut of...

End of the line

I am at the end of my struggle with PM. I don't know how to reach someone that can help. Is there someone that cann help me with a Mexicio travel add-on.?  I can't buy one and I can't swtich to a plan that has one.  Freedom Mobile is looking really g...

Followed Number Transfer Instructions, Did Not Work

I recently switched over to PM from Fido, and followed the instructions to transfer my number exactly. After several days my iMessage still wasn't working and neither were my texts, so I restarted my phone and noticed that I had been assigned a new n...

Not able to transfer my Sasktel Canadian number

Hi, I recently subscribed to a plan, but when I tried to activate my SIM, I received an error message stating: “Invalid Phone Number. Please enter a valid Canadian phone number. If you are transferring your Koodo Prepaid number, please contact a cust...

transferring esim to new device

How do I get a QR Code for my esim.  I need this in order to transfer the esim to a new phone.  Doesn't seem to be another way to transfer from Galaxy Z Flip3 to Flip6.

Phone not able to accept incoming calls in Canada

I’m currently in mexido and subscribed to the unlimited Canada/US/Mexico plan. When I call Canada, I get a recording saying that the number isn’t applied to accept incoming calls, 5b2.any help would be appreciated

How to switch to a cheaper plan

I tried to switch to the 6 GB $23 plan from my current $25 plan. But the $23 plan doesn't show up on the available plan list after I clicked the change subscription button. The lowest plan is a 10 GB $25 plan but I don't need that much data. How can ...

Can’t update payment info or create a ticket

Been trying all day to update cc info and keep getting et

can i match black friday deal

can someone tell me if i can match bf deal in ontario $35 for 50G US-CA-MEX currently paying for $36 for us and ca only  

$25 for 10 GB plan

Hello ,  I am new customer.  I am interest in your $25 / 10 GB plan ,   but I didn't find it in your web site.    How can I  subscribe it ?   Thank you so much. 

Porting out

Trying to port my number out to Eastlink but not getting the text from public mobile to authorize.

eSIM failing (and solution?) (iPhone)

I had a problem with eSIM failing to install for over 10 minutes on iPhone XR. Restarted, tried again from QR code (supposedly this works better than installing from the app, according to the Public Mobile email) and it still failed.Then I turned off...

I cannot get service

HelloI just transferred from Freedom. They have cancelled from their end. But now I cannot get any service on Public and cannot login to anything (getting the Forbidden A1 error)I have a sim card I just got today from Telus and it is in the phone but...

Postpaid Koodo to Public Mobile

Hi,I can't seem to port my Koodo number to Public Mobile. The CS Agent says my number is not portable. I followed all the instructions as per the process but alas, no joy. Anyone have any solutions?

Transfer phone number with wrong account number by mistake

Hi, I tried to transfer my phone number from my current provider to public mobile and I entered the wrong account number associated with my current provider by mistake

Black Friday deal

I had seen a 29$ offer from public mobile for 20gb Canada+US+Mexico for $29/month.The original plan is $39, you get $5 off for auto-payment (indefinitely) and another $5 off as a promo (for 18 months) Also, activation fees are waived after 18 months ...

Can't login with my account - Forgot my email but able to change password with phone number

Credit card expired, can't login to my account tor recover itI need help with the recovery of my account.Any moderators that can help me

Attempted to switch to Public Mobile today - payment successful but received Configuration Error 820

Tried switching to Public Mobile today. On the payment screen, after adding my credit card, it said my payment was successful, but there was a 'Configuration Error' (error 820).There was a link provided to 'submit a ticket' to have it resolved, but c...

Subscription not activated

Says "subscription not activated" I am a new subscriber, chose to use an esim, and transfer existing number from Koodo. My credit card has been charged, but I cannot get anywhere from the "Subscription not Activated" page. I submitted a ticket, but n...

My mexican plan is not registering on the local network but my mexican sim is working on the same ph

Add ons

Do my add one work right away

Activation of my Deal

Hey, I bought a mobile deal using the correct postal code etc. plus checked the coverage of my area prior. Afterwards I wanted to install the app to activate my deal, but it says it’s not available right now and that it’s probably because my location...

Parking a number out

I have been having issues with tying to park my Public Mobile number with VOIP.  The process has been an ongoing drawn out affair with blame being put on "upstream providers" of PM and VOIP not communicating.  This has resulted in extra payments on b...