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Bruce071
Great Neighbour / Super Voisin

I subscribed to Public Mobile yesterday and everything went fine. My spouse is trying to do the same thing today from the same carrier that we used to have to the same plan on Public Mobile transferring her number same as I did yesterday she got all the way through to the very end and it came up and said “subscription not activate“ now she cannot go anywhere or do anything. She comes up with a blank screen, and her payment has been accepted on credit card and we could stand some help. Thank you very much. .

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @Bruce071 

this error came up sometime but PM support agent can help 

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

eddieO
Mayor / Maire

@Bruce071 try restarting her phone. Can you also confirm if the old SIM card is still working?

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