Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3167 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31617 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43570 Views
  • 182 replies
  • 30 Bravos

Resolved! Porting from Fido to PM

Hello everyone, I hope you guys have seen the new offer, where they are offering more data with US calling and data for many plans! So I told one more of my friend about this and he changed from Fido to Public.I have helped him for the porting, but h...

Shubh2023 by Model Citizen / Citoyen Modèle
  • 1587 Views
  • 13 replies
  • 0 Bravos

Pixel 7 - 5G plan but only LTE+ showing?

I've reset everything (phone, network settings etc) but I still only see LTE+ and not 5G on my phone.  Yes my area has 5G towers according to the online maps and I do have a 5G plan up to 250mpbs.  Speedtests only show at most 80-100mbps which makes ...

CRS by Great Neighbour / Super Voisin
  • 880 Views
  • 4 replies
  • 0 Bravos

Won't connect

Just installed a new SIM and phone won't connect to network and there's no support.Any chance getting help?

MajPayne by Good Citizen / Bon Citoyen
  • 1366 Views
  • 18 replies
  • 0 Bravos

Resolved! SIM lost

I have lost my phone with my SIM card and  I want to desactivate that SIM, but I can't log into my account because of the two factors authentication (a code is sent to my phone number that is lost). I also want to activate a new SIM card and use my p...

nicheu_rod by Good Citizen / Bon Citoyen
  • 1303 Views
  • 10 replies
  • 0 Bravos

What Is This Number? 1 (833) 988-3838

As my father is hospitalised, I watch his account as I am his caregiver. Today, I noticed an OUTGOING call to the following number: 1 (833) 988-3838. Is anyone aware of this number and why would a very-ill senior citizen call out to this number? My f...

Proton45 by Good Citizen / Bon Citoyen
  • 2658 Views
  • 22 replies
  • 0 Bravos

Change to CAD US plan

I currently have the $34 Canada wide plan. I am interested in the same $34 Canada-US wide plan but not an option in my account. Is there any way to subscribe it?  If not, does this $40 plan below include roaming data in US or just phone calls and tex...

459234C5-F2EA-49A0-8AA8-2D2E968795D8.png 63360256-67E8-4993-9514-DDCD5ECE53E6.png BC47C92A-B1DD-4C55-B81D-85EBBD8F18C9.png
mmmichelle by Good Citizen / Bon Citoyen
  • 922 Views
  • 7 replies
  • 0 Bravos

Did not have correct promotional plan activate with new purchase

Hello all,I was wondering if anyone else had this problem or if I can correct it. I saw this new promotional deal by PM (I was a previous Virgin Mobile user) that had Canada-US unlimited text and talk as well as 50GB of data and the other standard be...

Screen Shot 2024-02-25 at 2.50.50 AM.png IMG_2241.PNG
otuderek1 by Great Neighbour / Super Voisin
  • 1026 Views
  • 9 replies
  • 0 Bravos

Resolved! 10% Reward Points January 2024

Does anyone know if there was a problem awarding the 10% reward points for January 2024?  I have received these monthly awards for the last 12 months, but they stopped in January?

Mjk12 by Good Citizen / Bon Citoyen
  • 1055 Views
  • 8 replies
  • 0 Bravos

Activate eSIM

I'm having problems activating my eSIM. My eSIM could not be activated and I was asked to ask for support. I initiated a number porting process from my previous carrier to Public Mobile. However, I received a notification saying the process was incom...

Martin_Le21 by Great Neighbour / Super Voisin
  • 600 Views
  • 4 replies
  • 0 Bravos

Canada-US Plans -- Does Roaming have to be abled?

With the Canada-US promotion plans being offered now, does "roaming" have to be abled on the phone settings in order to use it, or does the phone see it all as a Public Mobile network and no "roaming" functionality is needed?If roaming has to be enab...

Thomas1112 by Good Citizen / Bon Citoyen
  • 2722 Views
  • 8 replies
  • 0 Bravos

Existing Account Switch to eSIM

Is it possible to switch an existing "Physical SIM" based account to eSIM on an eSIM compatible phone? I'll be traveling soon and I'd like to use the physical SIM slot for an EU SIM.

PitCritter by Great Neighbour / Super Voisin
  • 741 Views
  • 6 replies
  • 0 Bravos

Resolved! 75 Gigs Canada US plan

Hello,The current offer 75 gigs Canada-US Plan for $40.00will this plan allow customers to use data (roam) in the US as well? Will rewards remain the same if you're on the old reward system?Why are current customers offered the $34 Canada-US plan? 

mixxim10 by Good Citizen / Bon Citoyen
  • 837 Views
  • 5 replies
  • 0 Bravos

MMS stopped working

Hi! I was abroad for a few days and my MMS seems to have stopped working since switching back to my PM sim. This has never been an issue before, now the messages just look like they are forever loading.  

Screenshot_20240225_045402_Messages.jpg
TL7 by Good Citizen / Bon Citoyen
  • 2714 Views
  • 14 replies
  • 0 Bravos

Subscription change

Both myself and wife changed plans and didn't realize we would not get credit for balance on our existing plans resulting in a huge bill for the month. Anyway to rectify this?

Bigdog2 by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Constantly being logged out!!!

Hi everyone! Getting so frustrated, I've been trying to do some changes in my account and browse this (very slow loading) website to look for info/answers but couldn't get far, because I've been logged out every 10-15 minutes!!! Crazy!      Is this '...

PM-Guest by Good Citizen / Bon Citoyen
  • 1635 Views
  • 12 replies
  • 0 Bravos

Resolved! $34 50GB 5G Canada-US plan

Currently with koodo on the BF $34 50gb 4G plan. I do travel to the US once or twice a month to hit up costco and get cheap gas.5G speed would be great. This plan includes roaming right? So I could use my Canadian # just like home with no additional ...

DaveNguyen by Great Neighbour / Super Voisin
  • 1513 Views
  • 7 replies
  • 0 Bravos

Request refund due phone can't activate

I've paid 26.88 plus tax for 24 promo esim plan ,after all done got a fail to download due phone not compatible message & aak me to contact CSA for a refund

Flyingtiger by Good Citizen / Bon Citoyen
  • 945 Views
  • 9 replies
  • 0 Bravos

New 5G phone

I have a new phone I want to use with my existing PM account and with existing SIM CARD. My current plan is a 3G plan, my new phone is Galaxy A53 and I beleive it is a 5G phone. I put my SIM CARD in and phone does not register on the network, do I ne...

Darham77 by Good Citizen / Bon Citoyen
  • 1115 Views
  • 8 replies
  • 0 Bravos

Confirming identity for full access on app

New to PM! I am trying to setup the app however when it came to confirming my identity for full access on the app it is not sending me a text message for verification. Everything else is working fully ie. Calls and texts from others, and data.

Subae by Great Neighbour / Super Voisin
  • 656 Views
  • 5 replies
  • 0 Bravos

Changing iPhone 6 to Google pixe

Hi community, I have to change my current iphone 6 because I can’t use the photos and sms…public mobile will not support it.  I was thinking of switching to a Google pixel 8 an android phone.  How easy is it to switch to another phone from iOS to and...

Catbear by Great Neighbour / Super Voisin
  • 709 Views
  • 7 replies
  • 0 Bravos

Resolved! New Canada-US Plans.

I see some new long needed Canada-US Plans are now available with Public Mobile.I am currently on the classic $50 • 40GB Canada-US Plan and I want to change to the new $50 • 100GB Canada-US Plan, I just need to make sure of something first..On 'My Cu...

Screenshot_20240224_212646_Public Mobile.jpg SmartSelect_20240224_212715_Public Mobile.jpg Screenshot_20240224_212858_Public Mobile.jpg
Priority by Deputy Mayor / Adjoint au Maire
  • 992 Views
  • 5 replies
  • 1 Bravos

Resolved! Telus Corporate Number Port/Transfer

We are having trouble porting numbers from Telus corporate lines. And we cannot contact Telus Corporate till Monday. According to the PM CSA - Telus is blocking the port.Is this a thing? I didn’t know carriers can block ports?Any help would be needed...

dtbratt by Good Citizen / Bon Citoyen
  • 1142 Views
  • 8 replies
  • 1 Bravos

Resolved! Want to change my plan but I'm one day into a new month.

I am 1 day into a new month of my monthly plan.  If it is at all possible I would like to please change my plan to this one. It is not locked to new members only so I think it should be possible. Thank you so much!

public mobile usa data new plan.PNG
kiwi87 by Great Neighbour / Super Voisin
  • 749 Views
  • 5 replies
  • 0 Bravos

Charged for two subscription plans, requesting a refund

Hello, I’ve been through the chatbot and submitted a ticket to the customer service support team about my problem but I was wondering if there was a quicker way to get an answer or solution to my problem. Basically, I have money transferred from my m...

MiahC by Great Neighbour / Super Voisin
  • 393 Views
  • 1 replies
  • 0 Bravos

Add on

How long does it take for an add on to activate 

SP33DYCHARLIE by Great Neighbour / Super Voisin
  • 233 Views
  • 1 replies
  • 0 Bravos

$34/50GB promotion end date

1. I read the offer details and couldn't find the expiry date of this promotion. Does anyone have any idea? 2. I have one of my friend is on vacation in a different country in Asia. Is it possible for them to port to Public Mobile and sign up for eSI...

nomnom by Good Citizen / Bon Citoyen
  • 990 Views
  • 7 replies
  • 1 Bravos

Resolved! oneplus nord30 5g

hi everyone,I've been on PM with my oneplus nord10 for a couple of years but it just kicked the bucket. I've looked in the community and it seems like some people have had some issue connecting it to PM. Do you know if it is fairly easy now to connec...

amyrie by Good Citizen / Bon Citoyen
  • 926 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.