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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1860 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30239 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41980 Views
  • 185 replies
  • 29 Bravos

Subscription plans

I want to change my subscription plan. Why are the prices lower for new subscribers?

Anonymous by Not applicable
  • 522 Views
  • 4 replies
  • 0 Bravos

Question about ordered SIM card

I ordered a SIM online January 29th, I still haven’t received it with no available update from online agent/customer service. They informed me I can continue to wait or I can go to a store to buy one and reach out to customer service again once I pur...

Summer17 by Great Neighbour / Super Voisin
  • 276 Views
  • 1 replies
  • 0 Bravos

US Roaming

I went on my first trip since switching to Public. I purchased the $30 US Unlimited talk/text and 3GB of data. I had Intrenet service for 2 days after figuring out to turn on my Data Roaming, day 3 and 4 I had ZERO internet connection! Am I missing a...

Tazmania by Great Neighbour / Super Voisin
  • 595 Views
  • 6 replies
  • 0 Bravos

Resolved! Boxing Day Week promotion “free 3rd month”

Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows f...

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Lottielu by Good Citizen / Bon Citoyen
  • 695 Views
  • 3 replies
  • 0 Bravos

sms message

I cannot send or receive sms message from iPhone sine yesterday Feb 6 2023 - got a perplex form CSA to simply turn off the iMessage on my iPhone - I tried but did not resolve the issue ... from nov 2023 upto yesterday I didn't have an issue -  I may ...

RobertNL by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked MyAccount and Lost Email

I'm trying to help my dad with his service because the credit card on file is expired and he's locked out. He doesn't remember his email used to create MyAccount so we can't login and update his profile and payment info. Can someone at customer suppo...

ray_chua by Great Neighbour / Super Voisin
  • 956 Views
  • 9 replies
  • 0 Bravos

Help Please

How can I speak or chat with an @ publicmobile agent?  edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account

Stromer by Great Neighbour / Super Voisin
  • 569 Views
  • 5 replies
  • 0 Bravos

Payment won't go thru

There is just NO SUPPORT with PM. The bubbles show and it's saying LOADING but that's 10 minutes already. What can I do? I don't have another phone. 

ilanna by Good Citizen / Bon Citoyen
  • 544 Views
  • 5 replies
  • 0 Bravos

Resolved! Account History

Hello,How I can see all my account information like my address, my crdit card # I am using and how i can update its informations ?How i can see my payments history?  STEPS PLEASEThanks  

Alwa_1953 by Good Citizen / Bon Citoyen
  • 557 Views
  • 7 replies
  • 1 Bravos

Resolved! Quebec only 29$-20gig plan question

Hello there...hoping to get someone from Telus-Koodo-Public to answer this question.Shopping for plans now and trying to figure which of the 29$-20g plans offered by all providers is the best for me.  So what could make a difference here is that in t...

Sapstar66 by Good Citizen / Bon Citoyen
  • 509 Views
  • 2 replies
  • 0 Bravos

Transfer number / eSIM

Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...

Martin111 by Great Neighbour / Super Voisin
  • 255 Views
  • 1 replies
  • 0 Bravos

Cannot login to my account

I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.  

KV55pasqua by Great Neighbour / Super Voisin
  • 549 Views
  • 5 replies
  • 0 Bravos

subscribe plan

Good Day,Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province

RossVCS by Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

SIM card - invalid and SOS

Hi, I have purchased two new SIM cards. However when trying to activate them, one is being reported as invalid. The other has taken the phone to SOS and we cannot receive the OTP which is sent to it. These for new lines.

AlainIsHere by Great Neighbour / Super Voisin
  • 509 Views
  • 4 replies
  • 0 Bravos

Wifi calling

Wanting to get rid of my house phone but doesn’t seem like public supports wifi calling? Any plans to enable this in future? We are in a remote area with no cell service - only way I can get service is right beside our cell phone booster which makes ...

Jeeprs by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

VONR support at 5G SA network

Can someone tell me do we have 5G SA implemented with public mobile? Also does VONR (voice over 5g) supported already?  If none, any plans?

diams by Good Citizen / Bon Citoyen
  • 1773 Views
  • 15 replies
  • 0 Bravos

Transfering number

I've been trying to two days to transfer my number following the prompts.    I never seem to get my text and I cant submit a ticket. 

Amberbooker82 by Great Neighbour / Super Voisin
  • 214 Views
  • 1 replies
  • 0 Bravos

unblocking phone number

My phone shows up as anonymous. I've tried unblocking on my phone and it does not change. what can be done. Also not having a way to contact public mobile except through a bot and sending a private message with no options of who to send the message t...

idn by Great Neighbour / Super Voisin
  • 683 Views
  • 6 replies
  • 0 Bravos

Resolved! How to change from 1m to 3m subscriptions?

Hello!I am currently on 1m (month-to-month) plan & want to change to 3m subscription to save money.When I look at the subscription options (before logging into my account) I see 50GB data at 5G for $34/month with a 90-day subscription. However, when ...

appletina by Great Neighbour / Super Voisin
  • 377 Views
  • 2 replies
  • 0 Bravos

Public mobile account Verification code

Hi, how can you log into your account if you have no data and you can't get the 2 step verification code by text? My wife is in this situation.  Thanks Tom

Tom58 by Great Neighbour / Super Voisin
  • 354 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot send or receive calls in USA

Despite buying a $30 add-on for US roaming, 3G data, text and talk my phone will not send of receive calls. I can text and use data, but cannot call my son or my partner. I have an older Android Galaxy 8 phone, my partner has an Apple XS - she is abl...

RobL70 by Great Neighbour / Super Voisin
  • 389 Views
  • 2 replies
  • 0 Bravos

Need urgent help

My wife has lost her phone and can't log in to her account without her phone to provide the 6 digit code. The link to open a support ticket with public mobile is not working. We want to suspend the service to this phone ASAP. Should I put a stop paym...

JeffHFX by Great Neighbour / Super Voisin
  • 567 Views
  • 5 replies
  • 1 Bravos

Unable to call 1-800 number with International Add On

@CS_Agent We purchased an 300 minute international add on, as well as a US minutes add on, as we ned to call a 1-800 customer service number. We have tried the Canadian, Dominican Republic and US numbers. We are getting an error message every time we...

ameliez by Good Citizen / Bon Citoyen
  • 2091 Views
  • 13 replies
  • 1 Bravos

How Do I make a manual payment

I have a weird credit card that occasionally denies charges for no apparent reason. I am usually able to just make a manual payment and it goes through. That's everywhere else besides Public Mobile. Public Mobile has removed the option to make a manu...

Kattz1 by Good Citizen / Bon Citoyen
  • 721 Views
  • 5 replies
  • 0 Bravos

Resolved! Data usage doesn't make sense

My new phone number has only been connected to my home WIFI.  Last night, I was finally able to activate my SIM on my new-to-me-phone, and activate my phone number.  Why is it showing that there's already 6MB of data usage on my account?

Judy111 by Great Neighbour / Super Voisin
  • 337 Views
  • 1 replies
  • 0 Bravos
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