Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi can someone help advise please. I signed up on January 6th 2024 for $24/4GB boxing day week promotion. Part of the promotion was get your 3rd month free. (See screenshot) However I just received the invoice for my March subscription and it shows f...
I cannot send or receive sms message from iPhone sine yesterday Feb 6 2023 - got a perplex form CSA to simply turn off the iMessage on my iPhone - I tried but did not resolve the issue ... from nov 2023 upto yesterday I didn't have an issue - I may ...
I'm trying to help my dad with his service because the credit card on file is expired and he's locked out. He doesn't remember his email used to create MyAccount so we can't login and update his profile and payment info. Can someone at customer suppo...
How can I speak or chat with an @ publicmobile agent? edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account
I tried to log into my Public Account today to add an add-on, but everyone I login, it doesn't show any subscriptions. It keeps trying to get me to activate a new subscription but I've been a member for years now. Very confused, not sure how to conta...
There is just NO SUPPORT with PM. The bubbles show and it's saying LOADING but that's 10 minutes already. What can I do? I don't have another phone.
Anyone have a solution to this? It just keeps happening. Very strange.
Hello,How I can see all my account information like my address, my crdit card # I am using and how i can update its informations ?How i can see my payments history? STEPS PLEASEThanks
I was charged to many times for my subscription and I can not get through to anyone on what to do. Can someone please help me.
Hello there...hoping to get someone from Telus-Koodo-Public to answer this question.Shopping for plans now and trying to figure which of the 29$-20g plans offered by all providers is the best for me. So what could make a difference here is that in t...
Hi, I wanted transfer my number from different operator to Public mobile eSIM, but the old number was already deativated, so I cannot confirm my account because the 6 digit code was sent to the deactivated number. I would like to get new number but I...
I cannot login to my account, I had some difficulty setting up my phone (it was locked by another provider) I now have the unlock code but cannot login to my account, on the app it boots me to the first screen and online I get Forbidden A1message.
Good Day,Trying to subscribe the $40.00 50 gb for 5G for postal code A0A 4G0 for province NL but says its not available for this province
Hi, I have purchased two new SIM cards. However when trying to activate them, one is being reported as invalid. The other has taken the phone to SOS and we cannot receive the OTP which is sent to it. These for new lines.
Wanting to get rid of my house phone but doesn’t seem like public supports wifi calling? Any plans to enable this in future? We are in a remote area with no cell service - only way I can get service is right beside our cell phone booster which makes ...
Can someone tell me do we have 5G SA implemented with public mobile? Also does VONR (voice over 5g) supported already? If none, any plans?
I've been trying to two days to transfer my number following the prompts. I never seem to get my text and I cant submit a ticket.
My phone shows up as anonymous. I've tried unblocking on my phone and it does not change. what can be done. Also not having a way to contact public mobile except through a bot and sending a private message with no options of who to send the message t...
Hello!I am currently on 1m (month-to-month) plan & want to change to 3m subscription to save money.When I look at the subscription options (before logging into my account) I see 50GB data at 5G for $34/month with a 90-day subscription. However, when ...
Hi, how can you log into your account if you have no data and you can't get the 2 step verification code by text? My wife is in this situation. Thanks Tom
Despite buying a $30 add-on for US roaming, 3G data, text and talk my phone will not send of receive calls. I can text and use data, but cannot call my son or my partner. I have an older Android Galaxy 8 phone, my partner has an Apple XS - she is abl...
My wife has lost her phone and can't log in to her account without her phone to provide the 6 digit code. The link to open a support ticket with public mobile is not working. We want to suspend the service to this phone ASAP. Should I put a stop paym...
@CS_Agent We purchased an 300 minute international add on, as well as a US minutes add on, as we ned to call a 1-800 customer service number. We have tried the Canadian, Dominican Republic and US numbers. We are getting an error message every time we...
I have a weird credit card that occasionally denies charges for no apparent reason. I am usually able to just make a manual payment and it goes through. That's everywhere else besides Public Mobile. Public Mobile has removed the option to make a manu...
My new phone number has only been connected to my home WIFI. Last night, I was finally able to activate my SIM on my new-to-me-phone, and activate my phone number. Why is it showing that there's already 6MB of data usage on my account?
Hello,I have two accounts on PM. One is my wife's and the other is her mother's.I have forgotten the username and password to my mother-in-laws account.how do I get it back. I know he phone number.Please help.
Subscription paid for but didn't renew the app says I paid for and renew my subscription on Feb 3rd but yet my services do not work , I've tested my sim in other working devices and it is not activated still
I'm currently stuck on the payment subscription page as I keep getting this message "The postal code on your card doesn't match the province selected." The URL says I'm on the BC activation page, but whenever I change it to ON, it changes back to BC....
We have paid for talk and data international for the last 3 months (Indio California)...only one of the 3 months have we been able to talk and /or use data...grrrr....But text has worked ( Thank goodness)... We have checked that T mobile is our servi...
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