Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...
Going in circles on self help entering new Visa number. Get try again later
Few days ago I subscribed with PM and order physical Sim card. It was written that it will arrive in 2 days. Only after the payment it said it will take 10 days. My question is , can I cancel the delivery and I pick it up some of yours stores so I c...
I can’t seem to enter my payment information because they don’t accept a zip code as opposed to a postal code. My Canadian bank account has a USA address associated with it.
Hello I want to know if PN would work internationally for text like receiving text if am in different country like pakistan. Can i still receive text on my phone with PM
Hi,Could I get an update for ticket 451554-987 . Thanks.
how to cancel plan
I am having the same problem and have put in an inquiry. It seems like they begin you subscription at 100 mb of usage every cycle so basically our 250 mb data has become only 150 mb. This is the second month this has happened. I am thinking since thi...
Hi,Trying to switch a couple phones already on Public Mobile Canada plans to the $34 Canada/US plan. It says something about an e-Sim. What does that mean? When I moved my phone over I didn't have to do anything with my SIM and the plan just renewed ...
has anyone had where they opened a new accoubt, subscribed, transferred a number, and service provider cancelled before eSIM was installed. So now public mobile is sending a confirmation code to the number that is no longer in service? Now can’t comp...
So here is the issue. I transferred to Public Mobile a few weeks ago. Everything went well to transfer my phone number over. I initially set up using an eSIM. I much prefer a physical SIM card, so I ordered one, and received it in the mail today. I c...
Hey guys, I am looking at cancelling my current plan and then reactivating to another plan that is for new activations only.Can this be done without having to get a new number or SIM card? thanks!
I am at my wits end with the poor cell service in Niagara. 5G at my house and workplace has 1 bar and doesn’t work. LTE has one bar and doesn’t work. I have to use 3G and even then, the calling is poor and I have to often go outside to get the servic...
Since switching to PM I am having troubles with data, from trying to use Apps to just searching on safari. Is it just really poor service?
Hello,I am currently a Public Mobile customer and am looking to purchase an Esim for my new phone on the app, however it will not work, as there is a, "Before you procced," screen that will not let you press pay and install. Is there any other way I ...
Just purchased a subscription and downloaded the mobile app to complete the e-sim installation. The app is not allowing me to log into my account on my phone. Tried changing the password and and reinstalling the app on my phone but nothing worked. Ab...
Hi, I just set up a new plan and when I try to activate it requires me to download the app on my phone but I am not able to due to regional settings I cant change. Please could I get some help and confirm this plan is set for British Columbia. Thanks...
Need help getting into my account after losing my phone I don’t have access to the phone number anymore for the code and because I lost my phone I don’t have access to my email address either due to it asking for a pass key that is set up with that p...
Hello,My phone is a Samsung S20 5G Canadian version. When I ordered online and selected eSIM card, I verified with the IMEI number and the prompt confirmed the eSim activation would be possible.However, once I downloaded the app through the QR code, ...
Hi! I have been getting my mobile phone plan with public mobile for a few years now. I recently lost my mobile phone, and I need to get my new one onto my old plan. The new website layout doesn't seem to give me any options to do so--where to start?
Hi My plan is not working I am in NY and can't make any calls or receive calls. I am on Canada/US plans.Please help.
Hi,How long we able to stay in USA with a Canada USA plan before you close the account?Scenario passing 5 months in USA, fine with my contractThanks
Hi! I am in the US for a bit and bought the add on for 3gb roaming data. I have lte connection but I'm worried I'm not actually using the data add on I bought and am getting charged separately from it. I am still at 0gb of 3gb after refreshing my dat...
I can’t connect to my network? Tried resetting phone, checked carrier provider, tried resetting network still nothing
Is there a way that people who call my number need to hit a specific number in order to connect. I believe Telus has his option
With the new rewards rather than $ off our monthly bill, what happened to our loyalty reward of $1/year of membership?
I'm going to the states for a few days in a couple weeks and was wondering will I need to buy a US Roaming add on? I have this currently showing under my add ons, will that work for using my phone in the US? As you can see I haven't used them before...
I put my Sim card in my phone but my data isn’t working, could you advise?
Recently (July 13, 2024), I changed my subscription from $25/mo to $19/mo. Since we are going to a cruise next month, I am thinking of changing it again to $34/mo plan with 50GB within US and Canada instead of buying an add-on of US data roaming for ...
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