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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't Log In

My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!

1 more quick one

duplicate thread/discussion is related to previous discussion

Ok quick question

duplicate thread/related to the previously started discussion

Static When Calling US Numbers from Canada – Incoming Calls Fine

Hi everyone,I’m wondering if anyone else has run into this issue. I’m based in Canada, and recently I’ve noticed that when I try to call US numbers (both mobile and landline), the call doesn’t go through properly.Each time, I encounter one of 2 scena...

S21 RCS

New to PM,Samsung S21 RCS stops working after I join. Any ideas for fixing? Not supported?

Resolved! Wifi calling

What's the current situation? Just signed up. Had no idea it isn't offered. Saw some old community posts that said it's coming in 2024.

Resolved! URGENT: Shared PIN with Scammer - Need Help Securing Account

I recently received a text message that I believed was from Freedom Mobile (though I'm a Public Mobile customer). I now realize this was a scam.Unfortunately, I shared my phone number and PIN with the scammer before realizing it was fraudulent. The s...

No ringing sound on outgoing calls to mobile phones

When I make calls to mobile phones I hear no ringing sound only a single tone, then silence until the person I'm calling picks up. I hear a ringing sound when calling land lines. I saw a previous post with this issue and an explanation but no soluti...

Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Got here from AU/NZ and it's disgusting what you guys have to deal with here. Could not get a sim without a local credit card? Wait 1 week, open bank account, get a Debit card, and yup, no one wants that either. great!Find PM is only company that tak...

Resolved! Looking at Public Mobile

Excuse my basic question.....Existing Rogers customer looking to switch to Public....While my phone is unlocked, my wife is still happy with he iPhone 7 we bought from Rogers, but now own, a few years ago.Questions...1) How do I get them to unlock he...

Resolved! How can I talk to a person.

The chat bot is continously going in a circle because it can't help. I paid my fee 2 weeks ago and my account has be disconnected. I've been trying to seek help for 2 days and I'm just getting the run around

Resolved! Helping a friend sign up to Public Mobile. He has paid and got to last step, but he didnt say yes to

Porting number from Fizz to Public didn't go through

Hi, I've just attempted to port my number from Fizz to Public and it didn't go through. Is the best way to use the Fizz account number or IMEI? I used the account number.Seems some people have porting issues using the account number as Fizz only has...

Resolved! Traveling to the USA

I am traveling to Yuma, Arizona and I have the 80GB of data for use within Canada, US & Mexico at 5G speed! Do I need to purchase an additional roaming package. While I am out of Canada?

Resolved! Broken account activation

I am unable to activate a new account through the web portal due the name on card field for the payment system is missing - according to mastercard customer support this is causing the payment request to be sent to mastercard incorrectly and the car...

Resolved! eSIM not working

Hello, I just subscribed to public mobile with the $35 dollar plan, I’m switching providers and I would like to keep my phone number. I don’t have an actual SIM card so I’m trying to use my eSIM and it’s not working. I need help!!

Simcard

My sim card suddenly isn't working, I have been using this sim for over 3 years nowHow can this be fixed

Roaming

I purchased a us roaming data plan and the data works but I can’t call…… I just get a recording that I’m out of minutes.

Resolved! Customer service has been useless

To answer a simple question…can anyone tell me why my phone (or how to prevent it from) switches to 5G even though I’m on a 4G plan?

just bought US roaming app - message minutes all used up - doesn't make any sense

I bought the US roaming talk/text app today. But when I made a call (in the US), I got a message saying it could be completed because I've used up all of my minutes.This doesn't make any sense. Does it? Please advise.

Resolved! We encountered an error processing your request

I can login to my account and I am given the options: 'resume activation' or 'login'. I click on activation and I am taken to an error page: 'We encountered an error processing your request'. I have tried 3 browsers, private windows, deleted all br...

Resolved! How can I get refund

I just transferred in last Friday, can I get full refund if I transfer out in 14 days?

Credit card was locked due to fraud, plan placed on hold, cannot activate new card without calling

Hello,My CC was locked due to fraud, and my public mobile account was placed on hold for non-payment. I have a new credit card, but I have to call to activate it. I can activate it online but I locked out my account while dealing with the fraud (2FA ...

Is Public Mobile so inefficient?

On March 9, I purchased three calling cards from your website (including one month's service charge and calling card), and the address I filled in was the address of Telus closest to my home on the website, but I never received the calling card. Some...

Resolved! Making calls in Mexico

just arrived in Cabo Mexico and we have the Canada, us, Mexico plan. I am here with my daughter . My daughter can call me but when I try to call her as soon as she picks up the call drops. She has I phone 11 I have I phone 13. Anybody knows why?

Oshawa Ontario

My brother lives in Oshawa Ontario, where could he go to get with public mobile. He's with Freedom Mobile and I'm trying to get him to switch to public mobile, although he's having a difficult time trying to find a place to do this. Another question,...

Phone number went on hold and is now lost, can i get it back?

Hi,I didn't continue paying for my plan last year and let the account deactivate. My number was put on hold for 90 days and then eventually it was disconnected from my account.I would like to get that number back, and I was wonder if there was still ...

Resolved! Changing my plan

trying to change my subscription to become active on my renewal date just keeps saying my confirmation failed try again

Unable to Port Number

I have been trying to port my number to my new Public Mobile account, but there is a system error. Each time I get an error code saying that the SIM card is already in use.

Data working but not calling when traveling to the USA

Hi, I am using a Redmi Note 10 Pro, and have the $39 50GB USA-CA-Mexico package. I am currently in the USA and am having trouble with my phone. I have data but cannot receive or sent calls. I have tried playing around with APN's and mobile networks. ...

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