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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9716 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20455 Views
  • 180 replies
  • 24 Bravos

Creat a new account

Hello, I want to create a new account. I just ported my phone number. Please help

jatinder2266 by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

Not receiving incoming calls

I transferred from BellAliant to Public Mobile yesterday.  I responded “yes” to the text from BellAliant asking me to confirm that I wanted to transfer my number to Public Mobile.  Then I inserted my Public Mobile SIM card in my iPhone. It has now be...

BillDuggan by Great Neighbour / Super Voisin
  • 393 Views
  • 6 replies
  • 0 Bravos

Referral code

I need Public mobile to add a referral code to my new account just opened. It states it will take 4 days for my profile so was told it will have to be added for me.

Dwareham by Great Neighbour / Super Voisin
  • 267 Views
  • 6 replies
  • 0 Bravos

Porting number

I want to post my number. I have requested for it but didn't yet received code on my number.

sharmad33 by Great Neighbour / Super Voisin
  • 195 Views
  • 2 replies
  • 0 Bravos

public can't process my payment

I'm on auto pay. But public can't process my payment. I tried the incognito mode, another browser etc. What should I do ? My CC is the correct one

ChloeChloe by Great Neighbour / Super Voisin
  • 416 Views
  • 10 replies
  • 0 Bravos

Call went straight to voicemail and a vm notification glitch?

I have an Iphone 12 and it's up to date. I randomly checked my voicemail today and saw that I had one waiting for me (strange that there was no badge notification on the Phone app, but there was one within the app). The call is from a local business ...

maerom by Good Citizen / Bon Citoyen
  • 172 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment Receipt Access

Hi there! I recently started a new job, and the accountant was training me on submitting expenses. I'm allowed to expense a certain amount per my phone bill each month because I use it for work calls, but she needs to be able to see the GST and other...

kipema by Great Neighbour / Super Voisin
  • 239 Views
  • 2 replies
  • 0 Bravos

Calling a Canadian, being told US error

I have a Canadian number, I'm calling a Canadian.  My account is up to date, and I even have free US mins left.  But, my call doesn't go through, telling me I don't have a US calling plan.  It's making lots of sense why I can't make this important ca...

Resolved! Planned Changed but I didn't do a thing

I was paying $25 a month but this month when my plan automatically topped up it switched to a new plan... $40 for 15gb. Can someone help me understand and provide info of how I can get my old plan back. I would like the $15 bucks credit to my account...

pmoore by Good Citizen / Bon Citoyen
  • 297 Views
  • 6 replies
  • 0 Bravos

Resolved! did not receive my phone

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

Strange data issues across two phones

Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...

G6 by Great Citizen / Super Citoyen
  • 597 Views
  • 8 replies
  • 1 Bravos

Extremely FRUSTRATED

I dont know who to contact ....my line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap

Craig007 by Good Citizen / Bon Citoyen
  • 432 Views
  • 19 replies
  • 0 Bravos

Returning a pre-owned phone

I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...

hrod by Great Neighbour / Super Voisin
  • 193 Views
  • 6 replies
  • 0 Bravos

I can't pay using 2 credit cards

for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...

PMdropout by Great Neighbour / Super Voisin
  • 250 Views
  • 4 replies
  • 0 Bravos

Redeem Voucher Button Not Visible

Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...

Ckom91 by Great Neighbour / Super Voisin
  • 259 Views
  • 6 replies
  • 0 Bravos

rewards

I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.

nk6 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

I want to refund my available funds before cancel my plan

Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...

yigisports by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

Resolved! Incorrect IMEI during activation

Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me? 

akeele289 by Great Neighbour / Super Voisin
  • 340 Views
  • 5 replies
  • 0 Bravos

International Texts

I'm not receiving international texts here in Canada despite the plan saying I should.

JPM1 by Good Citizen / Bon Citoyen
  • 302 Views
  • 7 replies
  • 1 Bravos

Is password reset on your website working?

Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.

mbhallaji by Great Neighbour / Super Voisin
  • 251 Views
  • 5 replies
  • 1 Bravos
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