[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subscribing to Public
I went through the whole process on my phone with your app and it asked me to confirm my identity with a 6 digit code sent to my email but nothing was sent. I asked to resend the code 3 or 4 times no luckAlso I spoke to an agent and they said I did ...
Resolved! Galaxy A50 Can't Make Calls Anymore
Wondering if anyone else is having a similar issue. Not sure exactly when my problem started (I don't make a lot of phone calls from my cell normally), but a few weeks ago I noticed I couldn't make any calls from my phone. I thought it was just a f...
Call log via web page incomplete - Telus won't provide
Hello All:I need a copy of my call log (incoming and outgoing calls only) But the filter does not provide a complete 3 month record (It chops out weeks). I contacted customer service, who said I had to contact the privacy dept at Telus. They said the...
Issues paying for eSim
Hi there, I am having issues when paying for an esim. I am trying to pay using the public mobile app and when I get through to the payment method when I input my CIBC visa debit card details the response I get is that the credit card validation has f...
PUK Code
My SIM is locked. How do I get a PUK code to unlock my LOCKED sim??
Resolved! SIM Card and Keep Cell Number
Hello,I recently purchased a refurbished cell phone from Mobile Klinik and I would like to know if I need a new SIM card or if I can use my current one and if I can still use my current cell phone number.
Lost phone and laptop. Can't retrieve number
I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back.
SMS and imessage stop working
Hi I switched my daughter’s line from Rogers to PM last night. After the transfer, a phone call works. However, her SMS and iMessage no longer work. I have gone through several articles (reset network, reboot, turn on//off I message, check APN, etc.)...
currently I have unlimited Canada-wide minutes but message says that I don't have air time...why?
I have the current subscription ($21.00/Mo) that should give me the unlimited Canada-wide minutes but when I call my dad in Toronto, I hear voice message saying that I don't have any minutes left and I have to buy more air time. Yes I can call other...
Resolved! invalid address
My sim card needs to be replaced as it will not work in any phone I try it in. So from my account I tried to order a new sim card. BUT it will not take my address even when I cut and paste it off my profile. It says invalid address. The address on my...
My number exists
Plz check and confirm.if.my old number exists ?
"Reply YES to upgrade" - 43 days later, plan not updated
Good morning, all. On March 11, 2025, both my spouse and I received a text from PM offering 5G 75GB Canada-US-Mexico with 1000 international long distance minutes for $35/month. We both replied YES to confirm, and received a confirmation text from PM...
brand new customer with no service
Hi. I signed up for public mobile yesterday and I still cannot receive calls or texts. my sim card shows unknown number. I tried contacting customer service but no one is getting back to me. What am I suppose to do?
Service not working
I am trying to make outgoing calls and keep getting the number you have dialed is not in service, but this is for numbers that are in service- tested on my daughters. It rings to her but wont allow me to connect. As well incoming calls wont allow me ...
Service reinstated
I need service back asapanyone to talk tooneed customer service asap@
Lost all my option !!!
Lost all my option on my account ....
Resolved! Wifi Calling
I cannot seem to find the Wifi calling option on my iphone 11. Do Public Mobile offer Wifi calling?
Activation issue with sim card
Hello, I switched from Koodo to public mobile and during my SIM card activation I had transferred my existing number which caused me to lose connection before the activation finished. The SIM card nunmber is showing on my account but my phone is in s...
Can’t download app and complete activation as phone is from a different country.
HiI need to use my phone in two counties and so I need the App Store to stay in the European region. I have gone through the process of ordering an eSIM for when I’m in Canada. During activation it says to download the app, which I can’t do on my iPh...
Long distance minutes
Where can I find the long distance minutes on my account?
Resolved! How can I check if my phone can use the sim card
Hi I'm from China, using a phone called OPPO FIND X8, the IMEI is IMEI1: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxWhere can I check if my phone can use the sim card? Or if it can't be used, can I get a refund if the sim card is delivered already?
Comment on roaming
Was just in Mexico, and because I see a lot of posts regarding roaming, I wanted to leave a comment about it. It couldn't have been simpler. Turned on roaming, restarted phone and it worked flawlessly. Didn't have to mess around with any settings aft...
Unable to get any help
My mother is without phone service right now, regardless of the fact she has paid for it.She signed up for public mobile (with my assistance) and during the esim activation process it failed.We cannot get any support because she cannot login because ...
Porting #
Trying to find xxxxxxxxxxxxxxx that was ported from Bell today this afternoon Bell can’t find it or Telus I need somebody to call me xxxxxxxxxxxxxxx ASAP
Resolved! subscription, cc auto-pay, but no service this month
I have a credit card attached to my subscription and it is supposed to auto pay. But it didn't last billing cycle and I don't know why.
Iphone saying No Sim with sim card inserted.
I went on vacation to Mexico for 3 months. I suspended my service and did unsuspend it before the 90 days were up. I used a Mexican sim card in Mexico for the 3 months no problem. When I got back to Canada I unsuspended my PM account and paid for the...
Call from a US phone to a Public mobile phone with US addon
Hi, Have a public mobile phone with US addon (514-XXX XXXX) and wondering if someone with a US provider phone calls me within the US, is it considered a long distance call for the US caller ?
