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Transfering

Julia1998
Great Neighbour / Super Voisin

I have a digital Sim card. The phone it was on is no longer working, I want to switch it to a different phone. 

How do I do it 

3 REPLIES 3

Meow
Mayor / Maire

eSIM is not transferrable. You have to buy another eSIM (waste money) or physical SIM you can transfer from phone to phone at will.
Then log in to your account and under Profile you can transfer number from sim to sim

hTideGnow
Mayor / Maire

hi @Julia1998 

you will have to rebuy the esim.  Download the app on the new phone, login and go to Subscription and Add-on page and buy from there 

Phil_Adelphus
Mayor / Maire

@Julia1998   Download the PM app on your new phone, log in with your usual credentials, and then buy a new esim, unlike physical sims they can not be transferred from one phone to another.

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