why I didn't get unsubscribed, after I unsubscribed last month through payment setings

[JackHe]

why I didn't get unsubscribed, after I unsubscribed last month through payment setings

[hTideGnow]

HI @JackHe 

it has been too long, I doubt it works.  But you can check with CS agent directly.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[JackHe]

Now I saw: Subscription will end on

Mar 19, 2024. I remember, on Feb. 19, I unsubscribed it. but I still got charged last month. Can I get credit back to my bank account? Thanks.

[Handy1]

@JackHe  Did you happen to have credits on your account I’m available funds ? Also did you ensure the auto subscribe was toggled off 

Turn auto subscribe off/on

[hTideGnow]

hi @JackHe you meant the Autopay didn't kick in and you are now suspended?

Autopay does not work sometimes.  If your account is suspended, make a manual payment to resume service

Also, go to Payment, Manage Subscription and make sure Subscribed is turned on