$34 5G promo

[henry98]

Can not change to new subscription.  $34 5G promo does not appear as an option under my account.  Doesn't say for new customers only and promo ends today.

[MohammadShaikh]

Hi Henry, try using a different browser to subscribe, that should work. It is valid for all customers so I don't see why you should not be able to subscribe to it. 

[slusagm]

@henry98 check again.  I have it on my own My Account.  Try using the app, at least I was using the app 

[will13am]

I just checked a couple of my accounts and I am still seeing the plan being available.  It could be a data caching problem or perhaps that plan has already been selected for next renewal.  

[henry98]

Thanks

[computergeek541 · Accepted solution]

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@hTideGnow wrote:

HI @henry98 

yes, it  expires today and they usually remove/update plans shortly before noon time

you can try again using Incognito/Private/secret mode or try on app, but I doubt it will help

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I would insist on the plan being honored as it's currently still being advertised on the Public Mobile website.

[hTideGnow]

HI @henry98 

yes, it  expires today and they usually remove/update plans shortly before noon time

you can try again using Incognito/Private/secret mode or try on app, but I doubt it will help

[henry98]

It was listed this morning but now it is gone, thought I had the day.  Thanks

[hTideGnow]

HI @henry98 

sorry, too late.  The plan expired today

you can try to ask PM support agent to see if they can help