change subscription

[RoinR]

I signed up for the wrong plan. I need to change this subscription. How do I do this?

[Handy1]

@RoinR  Did you do an immediate plan change or change it for next renewal ? It advised to do so for next renewal . If you did and it’s wrong plan just cancel and make plan change with right plan for next renewal . Subscription add on page and cancel 

Cancel plan change

Change plan in 3 easy clicks

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

[hTideGnow]

HI @RoinR 

PM is prepaid and usually no going back.  But if you just sign up today, maybe it is possible.  As CS agent 

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437