US Canada 5G plan

[ARCANGEL]

I have this plan and it says unlimited minutes within US and Canada. Why is there a prompt saying Long distance charges may apply when I dial an 808 number (which is not in the list of exceptions). I am still in Canada and will be traveling to the US 

[ARCANGEL]

In my subscription contract

[ARCANGEL]

Thanks, I just want to make sure I don't get charged.

[ARCANGEL]

Hi, I am subscribed to a plan.

[ARCANGEL]

It is a mobile number in Las Vegas

[DennyCrane]

@computergeek541 is bang on. It's still long distance, even if it's free with your plan. Also, in my experience I don't get that message if I dial a 1 before the area code and number. I only get that message if I dial the 10 digit number without the area code.

Also note that there will never be surprise charges with Public Mobile as it's a prepaid service. If you haven't already paid for it, it simply won't work.

[computergeek541 · Accepted solution]

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@ARCANGEL wrote:

I have this plan and it says unlimited minutes within US and Canada. Why is there a prompt saying Long distance charges may apply when I dial an 808 number (which is not in the list of exceptions). I am still in Canada and will be traveling to the US 

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The audio message before the call proceed is because the call really is long distance.  The Telus systems do not check if a plan already includes long distance to a calling destination before playing back that message.  It is meant as a warning, but the word "may" is used because there are no charges if it's already included in your plan (which it is).  This warning message is a throwback from when it local callng areas were more of a factor.  It was intended to be a way to inform customers that a call wouldn't be documented as being a local call.  Ignore the message and in the future, dial a 1 before the area code to avoid hearing it again.

[Phil_Adelphus]

@ARCANGEL  This is just a guess, but perhaps so that people understand it's not toll free, since that is the area code for Hawaii?

[Chalupa_Batman]

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@ARCANGEL wrote:

I have this plan and it says unlimited minutes within US and Canada. Why is there a prompt saying Long distance charges may apply when I dial an 808 number (which is not in the list of exceptions). I am still in Canada and will be traveling to the US 

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I'm curious where you see this. Simple fact is this. Public Mobile is a prepaid service. You prepay for what you want. There are no extra fees period. Can you share where you see this?