Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Yesterday I successfully ported my number over to Public Mobile. Data is working fine and I have the same number I had on my Virgin Mobile.Here's the problem: The Virgin Mobile sim is still connected to the number and is the only sim recieving calls....
Hello, @Mary_M, @Shazia_K, @Saray_O @Jeremy_M I signed up Sunday afternoon trying to port from Wind and I got a "- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Targ...
Just something I am curious in, would love to hear some feedback from any members who had a port issue during activation process. Most of the informal polls online appear like majority of new activations came from 2 sources.1- Wind (usually due to se...
Having intermittent issue with phone reception. Sometimes, but not always, I cannot hear other party on call, but they can hear me. I thought perhaps the speaker in my 2-year old Samsung Alpha was failing, so bought a brand new Samsung S5 Neo. Sam...
I ported on Nov 19, and introduced PM to 3 other family members. It's unfortunate that all 3 had problems, although wife's was resolved (through my help), and not from any MOD or from the help section. Unfortunately, the 2 others can not receive call...
It's been over a week and ive heard nothing, today public mobile sends me a survey asking how happy I am??Really???What do I need to do to get some help
I'd been trying to transferred my fido number to PM for a week ago but it still fail to port my number properly. Then I sent private message to MOD and email on Nov 20 but still didn't get any reply regarding my issue. BTW, my old phone is still acti...
I tried to port my number on November 6th and then recieved a text saying that I need to complete the SIM & activation online form to complete the transfer. I messaged the mods and sent an email to PM as well and have yet to recieve a response in thr...
I am new to PM, i joined for the $40 for GB promo. I have a real hard time joining PM. I must have tried 10 times to tried to set up my account with porting number. When I almost give up, I find someone on the community had the idea of first joini...
Hello,I've sent two messages already and waiting since Nov 3. My text messages and data are associated with my old Rogers number and voice is with a new number because I needed to make calls. Please help or advise how I can get a refund. Thank you.
Hi all,I've been happily and quietly using my grandfathered data only plan for the past 3 months without any concern up until the past couple of weeks where I have been receiving phone calls and voice mail alerts.How is this happening when I do not h...
I have tried to contact mods for a week now to no avail. I purchased two sim cards and they were shipped on the 7th. I still do not have them. Can I be refunded? Can anybody please help me? I've been trying to contact mods for a week and nobody is an...
cmon mods change my plan to 12 gb plan like it supposed to be done !
Has anyone recently had problems with their SIM? For some reason, I'm getting a message 'SIM Failure' and have to reboot my iPhone. I also checked to make sure that my phone is properly put in.I haven't had any problems with it so far but it's been 2...
I've emailed and waited for days with no response. My auto-renew failed, (see this message below), when I had $24 in credits. Not wanting my service to terminate, I immediately made the payment the $120. Later on, the system autocharged me $96. So n...
Hello I have been reading though as many posts as possible and I have not found an answer that works.I don't seem able to send or receive sms messages or receive phone calls anymore. I was recivieivng phone calls and sending and receiving sms message...
I've messaged a mod, Shazia_K and have left Facebook messages on the PM site. I am getting worried at the level of ignorance I am receiving from PM. This is not professional whatsoever, and you could be setting yourselves up for failure when simple f...
Hi, I've been with Public Mobile for a couple months now. Recently, (since two days ago) I have been getting an 'Invalid Sim' message at the top left of my phone'a screen, whereas it usually reads 'Public Mobile'. It came back after a while yesterday...
What does my phone IMEI have to do with the port process? I mean why do they need it when you request to port to Public Mobile? First of all I use an unlocked phone that has nothing to do with my current carrier (Rogers), in fact it's an unlocked AT&...
Dear Public Mobile It's been 5 days and my line and self serve is still not active despite requesting assistance on community, pm ing mods, and emails. So are you going to activate line or should I request charge back from credit card??? At this poin...
I'm using an iPhone 7 Plus, ported over from Fido a couple weeks ago. I'm not getting Apple's iCloud verification texts to my iPhone. I've signed out of iCloud, restarted my phone, but still no dice. ANyone else experiencing this? Are you able to rec...
Hi there, I have PM'd two mods separately but haven't gotten a reply yet since last week. I also emailed PM support separately and also didn't receive a response. Can someone please help? I ported my Telus mobile number over to PM but it seems like t...
I signed up for the promotional plan, but unlike many others I didn't port my number over. Instead I created a new account and kept my old Rogers account active so I could evaluate Public Mobile service first. So far everything on the new account se...
Today i recieved a call and for some reason there was 011 before the number and when i called back i got a message that i cannot complete this call. I have a long distance add on too.So question is 1) why did i get 011 before this number? I have used...
I was a Public Mobile customer during the spring/summer, but had to travel to the US in August and October, so I switched to another provider that supported US Roaming. Now that Public Mobile offers US Roaming, I want to switch back to Public Mobile...
On self serve under my plan it says that fall promo has expired... What that's mean ...it will not auto renewal or its not available to others anymore.Hope in February I won't have any problem with auto renew and will have the same plan going.
It's been 11 day since I've activated my sim card, paid for the service and sent in a porting request. Nothing has happened since then, my old carrier sim card still works on my phone. I was wondering if any of the mods can please help me fix this is...
Hi, We must be the unluckiest couple, I am still waiting for my porting request to go through. Meanwhile, my wife is still stuck at the activation where her local calling area is still not dropping down, hoping she will be honoured the plan she needs...
Just a quick question for the fellow members who ported from koodo. Approximatley how long after porting did it take for your final bill to show on the koodo billing page?Thank you for everyones replies.
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