[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where do people who use Public Mobile live/visit frequently and how is the service where you are?
I am trying to get a more thorough understanding of public's service. I live in Ottawa and the service here has been as good as I ever got on Fido and Bell.
3GB bonus credit for Bell port-in
Hi, I finally got my girlfriend to sign up to public mobile from bell last week, however I see there is now a 3GB bonus promo. I am just wondering if there is any way for her to get this as there was no promo going on when she signed up unfortunately...
[Ideas] More flexible US roaming add-on
I am aware of the exisiting US Roaming bundle that lasts 10 continuous days.My suggestion is that, if Public Mobile could release some add-on that allows us to use it whenever we want and deducts by days. I believe quite a few people living near the ...
Cannot make outgoing calls or receive calls
I just purchased a phone for my son since he broke his other one. He has been with Public Mobile for a year now. The new phone is compatible and I inserted the Public Mobile SIM card from his old phone - thinking everything would work instantly. H...
Self serve payment
so I was a few days late topping up my account and changed the plan I had not knowing that it doesn’t take effect until the next cycle and not I cannot use the phone at all it tells me I owe a balance but I added 43$ altogether on it and then another...
Why hasn't my SIM card activated
It's been 20 hours since I tried porting my number. It looked like I did it properly since I received the notice that it could take up to 2 hours to work. But when I restart my phone I receive the message SIM network unlock PIN and I am suppose to pu...
transferring number
Hi Public Mobile Community,I am new. I have submitted online my PIN and mobile number from Petro-Canada Mobility yesterday. My Petro-Canada is still active with the number and has not yet been transferred to Public Mobile. I have sent a private me...
setting up an accout
can I set up a new account if I don't have a self-serve account yet and not lose my phone number? I have sent messages to the moderator team about my account and have not received any responses
Port number from koodo prepaid
Can anybody @Moderator_Team reply to my private massage to port number from koodo prepaid? Thanks
My Usage times
With respect to checking on the USAGE of my service by my family I am unable to determing what time of the day the usage records are indicating. Did my daughter make/receive a text at 3:15 AM or 3:15 PM? Did my wife place a call at 11:04 AM or 11:04 ...
Resolved! I can not pay with my credit card
Hello,I used to had Auto pay , but I got another credit card with different card number , but when I try the new card it gives me this message : "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so thi...
Porting a number
Has anyone had the issue of not being able to port a number because its not compatible with the public mobile network and they don't have a number range in that area? This is the response I recieved from a moderator and its left me feeling a bit hun...
Sorrywe can not compleat your call ...
I attempted to activate data on my Samsung S7 phone, following instructions found in community. The result was that I got data and lost talk capability. I reset my access point settings to default. Now when I try to make a call I get the message ...
Resolved! no incoming - no texts
activated SIM yesterday - ported CHATR phone number - am not receiving calls or texts.
Resolved! Miss print??
Added a add on special 15$ For talk,text and data. When I cash out it’s missing the text.
Resolved! Cant access account after hanging on payment screen.
Hello. I was trying to setup my wifes phone. On setting up her account the payment screen hung. When I put the sim in the number I chose shows up. However I cant log back into the account and her email address cannot be verified. When I try to make a...
Resolved! Double billed
I am getting double billed, each month, and need it fixed! I also want to be reimbursed for the error!
Resolved! Trying to register and sim number is invalid
Just got my sim card and the I'm trying to register and it says my sim number is invalid. I've tried two different browsers and incognito mode as well as getting my brother to type in the number.
Resolved! Changing number to preferred area code
Okay, I know this is going to sound ridiculous, but I recently moved back to BC and am looking to change my number. I know there are options to do this in Self-Serve, but... I am superstitious and really really want number with more 8s in it. I used ...
Resolved! URGENT Activation Help- Porting from Lucky Mobile
Hi, I received a text message asking for ESN/MEID to port my number. All i have is an IMEI numbers of my dual SIM phone. The Lucky Mobile sim that I'm porting is currently in the second SIM slot of my phone with IMEI 8660XXXXXXXXXX.My Account expires...
Cannot access change plan in self-serve
I'm trying to change my plan, and the page to do it either give me an "Oh no! It looks like something went wrong, but don’t panic."https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ or a page where both the current pla...
Resolved! Forgot security question
My phone no longer receives calls or text messages. My credit card expired and I need to change the expiry date. However, the password and security question that I set 2 years ago don't work or I may have forgoten them. What can I do to login and r...
invalid sim card
hello,during activation, sth wrong so I went backward and wanted to retype again, but it showed invalid sim card.what can I do now ?Thanks.william
Resolved! Data add-ons, but no data from phone plan
I have purchased 200 Mb of add-on data. However, it seems I have lost access to my original 1 Gb of data that comes with my plan, and would like to have it back.I've attached a snapshot of my plan which mentions my 1 Gb of data and the 200 Mb add-on....
Resolved! Best options to keep number while away ~9 months?
Hi all, I'll be leaving the country and may be away an extended period of time. I won't need any form of service on my phone, but don't want to lose my number - I want it when I'm back. My best option, as I understand it, is:1. For the first ~88 da...
Resolved! Unlimited Incoming Calls from where?
Hello,I am new to Public Mobile and am interested in the 15$ plan which includes unlimited incoming calls.Are these calls Canada-wide? Thanks for your help!Julien
Resolved! FM Radio - how to enable ?
Hello,So i know my phone (Samsung Galaxy A8) is FM radio capable since it worked before i switched to Public Mobile.Now, how do i get Public Mobile to enable that for me?Anyone know? Thanks in advance!
Resolved! Auto Pay
How do I set up auto pay in my already existing account?
