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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM not valid

I recently bought an new SIM, activated and put it in my iPhone6s. (It was recently update to ois 12.2). I get a message the Activation Required. So I follow the steps. In the end of that the message is SIM not valid. "The SIM card that you currently...

Resolved! $25 special plan not working.

I added the new bonus plan. I’m trying to call local and provincial long distance and it’s telling me I don’t have that included in my plan when I do. Ive reset my phone. I try to change my plan and the page just goes blank. I don’t know what to do ...

Resolved! Sim card lost

I lost my sim card how can I report that and get another sim with the same number

porting issue

my phone still hasnt ported over to my new cell. after i take out sim card and battery and reinstall them both my old cell receives text stating the pin you just requested for your device is ******. I have no idea what i am supposed to do with this ...

Resolved! what to do if visa debit card is denied but works 2nd time

Hi, I used visa debit card to activate account and at first submit it was denied so i just pressed submit again and it worked. so apparently I made duplicate request which caused issues with porting number. My husband is going to switch to pm today u...

Intl Long Distance purchased & active but not available

My 400 min Intl Long Distance add on just ran out so I quickly purchased another add on in the hopes of completing the call. Purchase confirmed and says that it is active however when I call I get a message saying that I do not have an active add-on....

Resolved! Charged more this month

Hi - Last 2 months Public mobile charged $40 each month, what’s according to the plan I took. this month I even get $2 discount for autopay and in my account it’s showing $38 total Debit where I can see from my bank $42.94 was deducted. So why it cha...

Resolved! Travelling to U.S.

If i purchase an add on for roaming in the u.s it says talk and text but doesnt specify if it is unlimitted talk and text. Is that unlimitted if i am in the u.s. if i get that add on?

Resolved! Voicemail Storage

the voicemail stored for 10 only and it is not enough storage for my usage, by any chance to increase?

New plan

if someone needs to have a great Plan , which plan do you suggest to for a long term & for short term, please. Which plan is the best plan for me as per your opinion.... alnoor virani.

Resolved! Is it possible to block to exceed mobile data on public mobile not just on my phone?

I am coming from Fido, where it is not possible to block additional charges when data limit is exceeded which is ridiculous for me. I simply do not want to exceed my data and I want mobile operator to stop data connection.I wanted to ask if Public Mo...

Resolved! I didn’t receive the SIM cards

I tried contacting support but there is no response. Is there no way for me to get the tracking number for the parcel?

Resolved! how is public mobile signal in Banff National Park?

Just wondering how is public mobile signal in Banff National Park and Jasper National Park?

Resolved! Plan Expired Even After I Paid The Bill

team_moderatorI was away for a month and forgot to pay the bill, but i paid the bill as soon as i came back. the payment is still showing there in my account and it also shows Plan Expired and my number is not activated and the next month payment is ...

Resolved! Public Mobile survey

Has anyone else recieved an email about PM survey about rewards? Dont want to click the link if it was not sent by PM.

Resolved! Changing plan when you currently receive a discount

Hello,A few months back I signed up with the $35 data/talk/text plan and its been great. There was a promo on at the time and I receive $10 off/month (for the first 6 months of service). I want to switch to the $25 data/talk/text plan because that ...

My updated credit card is not being accepted for autopay

New expiry date, entered info but it keeps giving a message that it isn't accepted. I've called my card company and it isn't the card

got new sim but can't activate it, need to keep old number

hi everyone i lost my phone a month ago while I was away and ordered a sim card right away. I am just getting back now and did some searches as to how to keep the old number and change the sim. i am trying to activate the sim, but it says the number...

Resolved! free sim card

If purchase the plan in Wal-Mart, do we still receive free sim card?

newly released Xiaomi Mi 9 question

Hi all, I am brand-new to Public Mobile, having just ordered myself a gorgeous new Xiaomi Mi 9, ("global" version) and having ordered my SIM card moments ago. I have been assured by the retailer that this phone will indeed fully work on every Canadia...

Resolved! Data Connection + LTE vs Voice Call Quality

I dont use data on my phone.So I have Data Connection> OffBut beause of the above, LTE next to signal bar also disappears. I have heard that some networks use VOLTE.I was wondering if LTE has any effect on the quality of my voice calls.If yes then do...

Resolved! Using my data in the US

Hello Community!I'm planning to take a road trip to the US over the Summer and was wondering if I can use my data after purchasing my add-ons to US roaming or I need to buy the package that has both roaming and data. So basically I want to know if I ...

Number change

Is there anyone that can help me get new number to where I live

Resolved! moderators messages

I was directed to ask moderators for help, so i sent 2 question to moderators, both of the moderators replies did not have a way for me to respond directly as far as i could figure out so i responded with a new question to the moderators with the a...

3G vs 4G

When I initially signed up, I chose a 4G plan, but my phone only ever showed that I was receiving 3G service. After a couple of months, I changed to a 3G plan. Why would this be?

recent new customer, problem with incoming calls

I just recently signed up with PM. Everything seemed to be working fine, but recently, I have had a few people saying this number is no longer in service. My bill is paid. Sometimes this even happens when I phone my voice mail. Does this happen to an...

Resolved! change plan?

Previously, my plan is $30 for Unlimited Canada-wide Talk + 500 MB of data at 3G speed, now i found there is new plan of $25 for Unlimited Canada-wide Talk + 500 MB of data at 3G speed,. Should I change my plan to the new in my online account? thank...

Resolved! reset password is not working.

Reset password for account in not working (obviously it's not for this account)How do I contact a moderator to reset for me?

US talk/text/data roaming add ons, what do I need???

Newbie question - I'm from Canada but in the US for a month, and signed up for Public Mobile down here, had a SIM mailed to a friend who brought it down to me. I built my own plan:$30 unlimited talk to canada/US plan$10 unlimited international text a...

activation / problème ancien fournisseur

Je ne sais pas quoi faire et j'ai urgemment besoin de vos aides.je n'ai pas non plus pu joindre le service clientJe precise que c'est une activation avec transfert de mon numero de mon ancien fournisseur bell NUMERO de COMPTE qui est mon coupleMerci...

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