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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Tax Receipts

How can I receive receipts (via email) that show the tax amount and Public Mobile's QST number?

Resolved! Double charged

I was charged on Jan 04 as well as Jan 01. Can someone look into this?

Community & Private Messages very difficult to navigate.....

Received a condolence message from Amine_E (moderator) with a link and request for my phone number and an undertaking to address my issue 'SIM not provisioned for voice'.....did the link and replied with phone number - that was earlier yesterday and ...

Resolved! Province wide talk plan

Please suggest, If I have Provice wide calling plan, Does it mean that I should be able to call within province as long as Area code belongs to same provice ? For example Alberta has four area codes now: 403, 780, 587 and 825 so should I be able to c...

phone plan will not reactivate

i put a voucher on my phone and my phone did not reactivate.

Resolved! My AutoPay has been overcharging me

I'm on a $10/month plan, and my autopay has been overcharging me ($33 per month) since October. I'd like to know how to get a refund please (I currently have +$100 credit on my account!).

Resolved! international text

how can I purchase add-on for international text?thanks

Resolved! New sim card when changing plan?

I am currently trying Public Mobile with a $10 plan and received a Public Mobile number. I want to change to a 30-day plan and port in my phone number from another carrier. Do I need to buy another sim card to do this? Apologies if this is a silly qu...

Trying to add US roaming bundle through website, there’s nothing there

I had US roaming, talk and text and it expired. When I go into my account and go into addons The US roaming bundles are empty. The other three columns are there but under US roaming bundles there’s nothing. I’m not sure why. I’ve logged out and l...

Resolved! Topped-up Account - No service still

I topped-up the account and have a balance but there is no service. Please take a look.

Resolved! Accound locked

Hi, Can any Mod help me unlock my account? I can't use the "forgot your password" option. It says that my account is locked. Thank you

US Roaming

Made a a payment for US Roaming add on. It doesn’t work. Need help

Resolved! LG G6 setting?

I've upgraded my basic call and text plan to the $45 6.5gb 3G plan.Do I set my phone on LTE or 3G for maximizing speed on this data plan? (Rural Ontario)Thanks.

Resolved! More than 1 phone on an account

Hi, is it possible to have more than 1 phone on 1 account... I would love to get my wife on a plan too... thanks

Resolved! Reciept for Quickbooks

Hi community,How do people apply their reciept of payment to their quickbooks account? I don't see anywhere to download a reciept. Thank you for your help!

Updates to 90-day Plans?

Hey all,wondering if anyone has found a way to get the "new(ish)" 30 day plan deals to translate over to the 90 day plans. For example, now with the bonus data in many of the 30-day plans, one would end up paying the same amount in the 90-day plan fo...

Resolved! Received bravos and contributed bravos is same counts for your rewards?

Anyone knows about received bravos and contributed bravos is same ratio count for your rewards?

Data not connecting

My data was working until I bought a new phone now it won't connect, it's a lg g6 I've ever added public mobile to my access point names but no luck now I'm wondering if I used up all my data ,how can I tell if my data has ran out?

My account is locked out

Please help me because my account was locked out. Thanks.

Resolved! Services Suspended

I have suspended my services however it is still saying my next payment is Feb. 6th. Please confirm that while the account is suspended, payments do not need to be made. Thanks.

Resolved! Invalid SIM

Since switching to PM I keep getting an error message that SIM is invalid or No SIM detected. This happens 2-3 times per week. After taking the SIM out and turning phone off a few times the service works again. This did not happen with my Bell SIM. I...

SIM not provisioned for voice

Transferred my wife's phone yesterday from Telus.....no problem, very slick !!Today, tried to transfer my phone from Telus.....everything was fine until I turned on phone with PM SIM card and I got 'SIM not provisioned for voice' ??? How do I fix ??...

charged three times for plan change on Jan 17/2019

I had unlimited voice plan, System charged $20 Jan 17/2019. I changed plan to unlimited voice/text, system charged $25 Jan17/2019. I changed plan to data/voice/texty, system charged $35 Jan 17/2019. I should have a credit back for $20+$25, in my acco...

Bonus Plan Unavailable

On december 14th, I bought a $40 plan for my cell phone number (236)xxxxxxz at London Drugs Limited (========== st., Vancouver, B.C. V6K 2E3), and I were supposed to win a bonus plan (with the same data) for the next month, but my first month expired...

Cannot make calls - long distance addon error

Hi,I cannot make local calls. I'm in Toronto. I get the error "sorry cannot make the call. This call requires long distance addon.Please help!

Resolved! Referral

I used a referral number but the credit isn’t showing

Resolved! Sorry, we are unable to verify your email address

I opened an account for my son last week at Walmart. I have subequently tried to go into the account to make some changes and the system is not allowing me to access the account and instead brings up the message "sorry, we're unable to verify your em...

paid for wrong plan

Hello. I started an account today * ************** T Brown *** *** ****. I accidentally chose the wrong plan. ($** talk text and * g data) I meant to chose the special offer - $** talk text *g data plus bonus ***mb if auto pay. I paid again to change...

Phone going straight to voicemail

I tried to port my number. I can't have a new number the only reason I transferred was because I was told I could keep my number. How do I port my number it says it can't but when i activated my sim it said I could. in the meantime I have no clue wha...

My phone calls go directly to voivemail what is the problem

Set up a phone now all my phone calls re going to voicemail

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