[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Did you miss out on old plans because your sim was in the mail?
I did, but a moderator just gave me the 4.5g with 500mb bonus for $40!Yay for moderator Carlos!
Resolved! Trying to cancel account without SIM and account online
Hello all, I have recently purchased a SIM card with service for a relative that was visiting for a short period. They have since returned to their country along with the SIM card she was using. I had not realize I needed the SIM card to create an on...
Resolved! Can I setup a new phone plan under a business name?
I already have a personal phone setup with Public Mobile, can I setup a business phone under the companies name? I only see fields for 'First' and 'Last' name.
Resolved! bill payment
I just transfer to Public Mobile from Fido. How about my fido bill. I used to pay online. But I cannot login Fido account anymore. Will they send me the last bill I havn't paid?
Resolved! Service disconnected with Autopay
I future dated the $15 plan special for May 2nd as my renewal date. I checked today and it says my phone has been disconnected due to lack of funds. My phone is indeed disconnected for those thinking its just a message and i should ignore. I've tried...
Resolved! Change in plan
It still hasn't changed and there money in the account what is wrong or what am I doing wrong I did everything I was told and nothing is working it still on 45 and the 30 no longer there so I had to put for the 35 and it tells u to press the button I...
Slow (don't stop) my data when I reach my cap
I've noticed that at least one of PM's major competitors offers a very similar plan to the one I have now, with one key difference: the competitor's plan SLOWS data down (quite a lot, I believe down to 64 kbps, but good enough for instant messaging e...
No Service
I activated my SIM today, but when I put the SIM in the phone, I have no service.
Resolved! when to change a plan
I have the following:- 1.5GB at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkMy plan automatically restarts on May 26. I'm on auto payOn May 31st I leave for BC and then the Maritimes. I would need Canada wide talk instea...
Resolved! SIM activation error
Hello, My computer crashed while I was activating my SIM card. When I tried again, the SIM number would not work. How can I complete the activation?
Resolved! paid lots, got nothing!
Hi, so frustrated right now. my account shows an autopay went through today, but no service. So I changed the plan (for a bit cheaper), and the system created TWO additional charges (2 x $40!!). So today I've paid 54.58, plus $44, plus $44, and my wi...
Transferred To Public Mobile From Virgin .. When Does The 3 Gigs Of Bonus Data Kick In?
Hi,Transferred to Public Mobile from Virgin Mobile today. Everything went exceptionally well using Self-Serve. My chosen plan reflects 1.5 Gig of available data. My understanding is that there is a promotion of 3 Gigs of "bonus" data currently availa...
Resolved! Call dropping after around 7min
I live in Toronto.Calls are getting disconnecting every 7 minutes or so. This happens in the downtown streets.Anyone having the same problem? Thanks.
Charge on my credit card
Hi there.I have a charge on my credit card underMOBIL ,is this from public mobile?
Monthy Fees
Hi,I joined 2 months ago and I am happy at $25.00/ month However, since joining the almost identical plan has gone up in price twice. $5.00 last month and $5.00 again this month. I am feeling bad for the newcomers. They need to pay $10.00 more/ month...
Change in plan
I tried to change my plan to the 30 doller one with 500 mb and unlimited Canada wide talk and international texting and message with the voice mail it says it did it on the 23 of April but I don't know if it really did is there a way customer suppor...
Problems with billing
I'm on auto pay, however last month it didn't go through. Needless to say that was very frustrating and inconvenient. I'm trying to understand why this would have happened to both my phones (disconnected) until I manually entered my payment. Been ...
Resolved! Data usage
My plan comes with 250 mb of data and I want to know what happens when I reach my limit. I was able to keep track but when I receive a picture text it's showing I've used some data even though you say it's unlimited it appears to be tracking that fr...
Resolved! Double Charged (System Issue)?
I recently changed my plan at the begining of April (500 MB to 1GB data, same $30/month price) , and it seems I was charged twice 30 dolllars with one of the charges labelled "system issue". Also it seems my rewards are no longer being applied. How c...
Resolved! Migration plans to Koodo
Being on public mobile, what are the chances of getting good migration plans to koodo or Telus? (When I used to use chatr I had received a lot of good deals for migrating to Fido.
Overcharge
My account overcharged twice. How do I get the credit back
Disable SMS notifications?
I'm a very light sleeper, and the buzz or beep of recieving a message wakes me up. I do not need notifications that my paymeny is almost due, payment applied, or that payment had a discount applied. Is it possible to opt out of or disable any or all ...
Resolved! Payment due date and auto pay date are different.
I am new PM customer and currently I am on an auto paying $15 for 30 days plan. On my account it says that payment due date as May 12, 2019 (Payment Due Date (One-Time Payment): May 12, 2019) but on the bottom portion it states that auto pay as April...
Resolved! Activation failed, but credit card was charged
Is there anything I can do to get my account active? I can't login to my account and the site is not aware of my email address, but I'm hesitant to restart the sign up process only to be charged again while trying to activate the same sim etc...
Help me
I put the wrong add on on my phone how can I change it
Resolved! Porting issue
Hi,I signed up PM yesterday, porting from Speakout. However it seems the porting failed as I don't receive my calls and texts from my number after the porting process, and it's been 24 hours now. Contacted PM mod via PM, no response. I called speakou...
phone service not working
the autopay did not go through and my account got suspended when i switched plans, after following other threads i made two payments, suspended my phone (turned it back on) and turned autopay on and off. After all of these tricks my account shows tha...
Resolved! BUCKET O' DATA
Hello, Can/would/should Public Mobile offer more variety of data addons so that it is possible to be a bit more of a user. i'm willing to pay for the extra data but it must be at a reasonable rate. i know all companies have to make their m...
Resolved! How to download photos from text messages?
My phone is a Samsung Galaxy Ace II x (GT-S7560M). I am on the $15/month plan and was previously with Virgin. I have never been able to download and view pictures that have been sent to me via text message. All I get is a text message with a 'Down...
