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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I bought the sim card from walmart but the system can not activate my card

I bought the sim card from walmart today, but the system can not activate my card.The person asked me activate my card by myself. I activate my sim card at home, but do I still get $20 credit ?

Resolved! US Texting

@Moderator_Team I am in the United States and getting messages that US texting is not included in my plan. However, I have international texting included. Is there any way to correct this?

Resolved! Possible to transfer an American number?

Hello,I am wondering if it is possible to switch a phone from an American plan to Public Mobile and keep the same phone number?

Resolved! Access app

When attempting to open a MS Access file (.mdb) in the Access app on my Samsung Galaxy Tab A, I receive the following error message: Sorry. An error occured. It allows me to open other .mdb files. Why does the app give me this pop up every time? Any ...

Purchasing a compatible phone

HiWhere would I buy a compatible phone?

Resolved! Does calling 611 deduct from plan airtime?

Does calling 611 deduct from plan airtime?

Resolved! Add-ons Question

My plan is the province (Ontario) unlimited talk and global wide unlimited text, and I am going to West coast and want to purchase an Add-ons for talk (calls in/out) while in Vancouver, is the 'In Canada Long Distance' add-ons (200 mins $8) that I sh...

Resolved! Asking not to post personal details

I don't understand the insistence of asking people to not post personal details. I'm fine with advising not to for all the right reasons. But if people want to expose their personal details like they do everywhere else on the internet then why do the...

Re: Password Reset - did not receive email

Starting my renewal early

Hi, Good old instagram used all of my data in the background so I now have no data. My renewal date for my account is June 27th. I have tried to set up the same plan again selected the option to do it from now, but the money still seems to be availab...

no talk included??

Just got the phone hooked up with Public. I got the $40 canada wide talk, international text & pictures, and 4 gb of data. Had a call went straight to mail box. Called him said my plan did not include talk. why would i get a plan with no talk. Tr...

New customer expired plan

Hi there, I recently arrived in Canada and decided to go with a Public Mobile. I got a sim card and a $40/4GB plan at Walmart, where the clerk at a mobile stand took my information and activated the sim card for me. I purchased a $43 voucher as well....

Android Oreo rollout

Hey all! Just wondering if anyone has an actual concrete date for the Oreo update to rollout to phones like the Samsung Galaxy A5 2017 and such? I know that Koodo started to do some rollouts to the S6 as of this morning. Thanks for any insight!!

Plans Improvement Suggestions

Firstly, bravos to the great plans offered by Public Mobile. They stand out from the ones from other carriers in the market; for example, unlimited talk & text costs at least $40 a month with all other carriers, while Public Mobile offers this at $2...

Android Messages for Web

One of my many gripes against texting is not having a web access via computer. Apps like skype and whatsapp have had a web capability for some time now. Finally, android messaging has gotten with the program and added web messaging capability. Tho...

Resolved! Telephone repeatly call number 9025804001 by itself

I justed activated Public Mobile Plan: "$10 / 30 days / 50 minutes / 50 texts" in a Walmart store a few days ago. I check "my usage" on Public Mobile web site and found that my phone is calling a number 9025804001 by itself repeatedly, also it showed...

Resolved! Create Account failed

I did the Walmart activation, and got the phone going. I went to try to set up an account, but got to the second page and my ancient computer crapped out on me. No problem, went back to finish up (or start over, really), but now I'm unable to creat...

PM simcard in Calgary

Hi,Can someone tell me where to get a PM simcard in Calgary?

Change of plan

I just signed up yesterday and I think I picked the wrong plan. I signed up with the $25 talk and text plan which only gives province wide calls. I need a Canada wide talk plan and should have signed up for the $30 plan. I tried making the switch on ...

Public should consider doing this, having a 10 Day Plan for people who Visit, a Concenience

I think Public should consider something, like a Plan that for visitors, like a 10 day plan for those who are visiting, this way, Public has some multiple and relevant uses and can be a more convenient way for people who are visiting

Unable to find my IMEI Number. What can I do?

Hi,I live in Toronto and have a mobile phone from australia which I want to use on the public mobile network. I tipped in the IMEI to check if my phone is cabable. The system can not find that IMEI Number. Does that mean that my phone will not be abl...

need a friend to refer me

new to publuc mobile. ..need a friend referral to get my ten dollar NEW acct setup...taking numbers tonite or tommorrow WILL be hooking it up urgent replies accommodated

APN

Am having trouble inputting the APN code onto my new phone. Inserted new SIM card. Old plan is gone but public mobile plan won’t open up on new phone. Don’t know what to try.

Resolved! Phone plan for visitors

Please let me know whether or not I go to Walmart, purchase a PM sim card and activate it to get a new number, without using a physical phone. The PM sim card will be for my visitors coming to Canada in about one week. I am sure their current phone W...

Resolved! Cannot port/change number

Hi, I'm currently experiencing an issue with incoming calls on my phone. I read some of the other posts regarding phone number switching and that it may take a bit for them to properly forward the number from the old service provider, but it looks li...

Automatic top up

Hi for some reason my automatic top up is $19 . My husband has the same plan and his automatic top up is $33 ??? And secondly my husband does not get $2 discount for auto pay !

Challenge with ex-Koodo handsets?

A friend has an old Koodo handset. It's a Samsung Galaxy SIIx to be precise, and it's gorgeous though dated. It was a $600 flagship when Telus introduced it in 2011 (I went with Telus for that price when it came out, my friend got hers a year later)....

accidently ported the wrong number

Hey There, I am a vendor inside of a walmart and I accidently ported the wrong number into a Public Mobile account. I am able to port the number back into right user but then that would cancel the account with public mobile. Is there a way to put a h...

Resolved! Feel cheated due to new $40 4.5GB promo

Hi, I just changed my plan mid-cycle two days ago to the previous $40 promo that included only 4GB data, only to find out today that there is an extra 0.5GB being offered with the new promo.Feelin' cheated and would like to be moved over to this new ...

Resolved! Just bought a PM SIM for the $10 plan, not working on RCA RLTP5567

Hello MODS and fellow members .. I'm new here, and need your help please .. Just got the $10 plan from Walmart in Etobicoke, yesterday afternoon .. SIM was activated right there, and I put my credit card for auto payment .. I have an unlocked RCA R...

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