Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Missed calls did not display in Usage History

@CS_AgentDear Mods, I have sent servel privite messages to you guys, I need the record of a missed call on July 18, 2018 which I can not find in the current Usage History. How to get it? because I need it as an evidence in a court.Thanks,

Htc one s

I've scoured the depths here looking for proper apn settings from my old htc one s. I've inputed what I've found for other htc phones and now my data and texts work but I cannot send/recieve mms. My imei number checks out as ok when I input it to che...

Mods, please reply to my private message about plan change

Mods,please reply to my private message about plan change!

US/Canada long-distance add-on

Hi, I purchased a 200 minute US/Canadian long-distance add-on on Aug. 7th from Hawaii. My phone is still saying I don't have long-distance and I still can't make calls. This is despite the money coming out of my account and the add-on showing as havi...

extra amount debited from my credit card

An amount of CAD 28.25 (see below) has been debited from my credit card today 08/08/18, though i have already paid the relevant package amount for two numbers, Aug 08, 2018 PUBLIC MOBILE 855478xxxx BC $28.25 Please clarify.

Resolved! Unlimted Picture messaging with 0.5Gb Data plan

is MMS data metered or otherwise counted toward the plan's Data limit?https://www.publicmobile.ca/en/on/plans/30for500MB-3Gspeed Thanks

Plan is expired. It wont let me "Renew current plan"

Resolved! How to sign up for Koodo offers?

My Friend and I both switched from Koodo to PC recently, both getting the $40 4.5Gb deal. He got an offer by text from 5130 offering $45 8Gb if he switched back to Koodo. How do you sign up for Koodo offers?

Received a message from 5129 letting me

Hi,I eeceived a message from 5129 that sais:An offer so good, we can barely believe it! Join Koodo and get $20 Unlimited Talk & text for ONLY $20 per Month! Redeem online at https://Koo.do./choosekeoodo or Have someone received this message?I have $...

Resolved! on autopay but plan has expired?

my account has been suspended but i am on autopay and credit card is fine. Not sure what i need to do to reactivate???? please help

Resolved! Service in NL

I just ordered my SIM card. Was wondering if anyone from Newfoundland, Canada has joined up and how transition from telus was

Data not working mid plan.

I have a 3GB data plan and it stopped working after using 1.6 GB. Well it partially works. I can send imessage but i cannot access apps or internet browsing using my data. I have lots of data left and i have checked all the APN stuff out and its all ...

Resolved! Expecting the due date Extension or Refund required for the excess amount for Plan Change

Good Morning.This is regarding the plan change for my mobile number 437-580-xxxx(old number 902412xxxx)1. On July 26, using automatic topup plan, the amount 26$ credit to my public mobile account. Hence My plan valid date changed to till Aug 26th.2. ...

Password reset link doesn't work- Going away and need roaming!

Hi all, I am in a bit of a jam and wondering if a mod can intervene to help? I do not have my PIN code and the password reset procedure on the website doesn't seem to be working. I privately msg'd yesterday but understand it can take up to a week to...

Resolved! Best place to purchase payment vouchers (in Ontario) ?

Hi everyone,I had issues with my credit card recently so I'm looking to purchase some payment vouchers. Where could I get them (in and around the GTA)?Thanks! PS I sent an email to @CS_Agent a few hours ago about my account... hoping I can get a res...

Resolved! Chatr matching PM now

I just receievd an offer from Chatr, offering exactly same plan. 4.5 GB data for 40. Linited time offer. I was long time FIDO and Freedom client in the past. However I am now happy with PM after 2 weeks experience. Signal better even underground P1 a...

Resolved! No email -password reset for my account

Hi ,Even after verifying security questions and message " an email sent " I have not received any email. I also PM to moderator but no answer, can anyone help??

I cannot change my password and need to pay for services. HELP!!!!

I tried the forgot password icon and added all the needed information. The site said that it sent me an email to change my password but I never received it. I tried it multiple times to no avail. I sent 3 messages to the moderators.... no answer.... ...

Is there a way to unsuspend my account so I can add a time voucher without waiting for my account de

Dad didn't get his rewards yet?

Dad signed up today as it was the last day for the $25 deal. He didn't get his $25 for the plan. Why is that? Also we ported his number and he activated and paid and has no service.

Resolved! Questions of US Data addon

1. The addon keeps 10 days. Is the buying day first day or the day I landed in US?2. How can I active the addon? Is it automaticlly active when I am in US? Thanks,Vince

Upgraded Plan/Billing

I had the $20/month plan which was due on June 8, 2018. It was paid on this date. On July 10th I upgraded the $25/month plan. There was no adjustment or credit on my account. Are you able to help either adjust the billing date. The billing date remai...

Resolved! essential ph-1 android pie update

has anyone gotten the new android update. saw a coupel news articles that it si avaialbel on the essential. not really clear on how these updates work ie does telus have to modify it first then it gets released can it be downloaded manually from s...

Suspended Account

Hey so I just moved recently and forgot to update my account with the new address + info on my account page and on the credit card so autopay didnt go through. I updated it successfully but when I go to make a payment the amount due is blank. Any hel...

Resolved! Mobile data stopped working

I am using a OnePlus 3 and have been with public mobile for a couple of years. I have had no issues using the mobile on the network or with mobile data but yesterday it suddenly stopped working. I can connect fine to WiFi and the mobile data icon at ...

Invalid Sim and can not log into my account

I went to register yesterday and everything was good until this message "oops... something went wrong" I got and account # and phone number but nothing works. Invalid simCan log into my accounttry to log in and try to change password. my email will n...

Resolved! i was overcharged

my plan is $45 every 30 days but i think i got charged $75. help me to understand what this means please: date // transaction type // credit(payments) //debit(charge)//balanceAug 7, 2018Credit/Visa Debit TopUp...

No access to email address I signed up with

Hello trying to reset my password for the self serve login but I don’t have access to my email address anymore, I reset the password and answered the security questions just now but I can’t get to the reset email, please help @CS_Agent

Port from Koodo

Hi All, I am interested in porting my phone number from Koodo to Public mobile and wanted to know how to do it correctly. Currently my husband and I are Koodo customers under the same account number, where he is the primary account holder (his name i...

New SIMs by courier

Hello, I currently stay almost at the outskirts of the city and I was just wondering if Public Mobile can offer an option to ship SIM cards by courier (at a cost) as well. While Canada Post is pretty efficient, waiting 3-7 business days is no fun wh...

Community

Forum Posts