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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Out of LTE data

I just realised that I ran out of all my 2GB data for the month. My plan is only going to renew the 7th of June (tomorrow) - Is there anyway to have it renew now so that I can get more data (with no additional charges) Also, Is there any promotion wh...

Resolved! migration issues

I was testing public mobile's service using a new number and the new phone I was eventually going to use long term. Being satisfied I was going to fire up a new account on public mobile however they have increased the prices meantime ( equates to a 1...

Unable to receive incoming calls

I got the $30 Canada wide calling but unable to get calls. Tried to turn off my iPhone and reinsert sim. Ask friends to call me but it’s just saying: “No network coverage”.Tried to use another android phone but even worse, I’m not receiving texts.Jus...

Resolved! Long Distance Add-On

What countries are included in the long distance add-on and at what rate?What about countries not in the list? $15 for 400 International mins (includes US & Canada). Any unused minutes will roll over to your next cycle.

Resolved! Auto-pay reward and long distance calls

Hello community, I need two information. I am using a 30$ plan (included unlimited canada-wide calling and 500MB 3G data. But whenever I make calls to other provincial numbers it says "a long distance calling charge could be applied in my call". Is t...

Need to add another 1 GB of US roaming data

Hi there I purchased the 1GB of us roaming data and I already finished using it before the 10 days. I need to add more us roaming data however that option is not available anymore. The only options I have is the US roaming data for 250 megabytes or 5...

Resolved! Unable to receive sms

Hello! For the last three hours I've been unable to receive sms! I can send them, and even receive MMS of the texts that I'm not getting, but for some reason, I'm not getting any texts. I've power cycled my phone twice, turned it off and back on, a...

Resolved! Self Service form for porting

I successfully located the form under Self Service to commence the porting action.On that form, I see a couple of references to a Reseller: "Reseller name" and "Old Account Password". I'm not sure if I need to fill out either of those. I did in fac...

Resolved! which plans give the $2 top up discount?

little confused as i have a $10 plan and my dad has a $20 plan but neither of us got a text about putting our credit cards in auto-renew

Coverage in Ontario, Greater Toronto Area.

I have been having issues with connectivity when going as far as Collingwood (Blue Mountains), and Halton Hills (Toronto Premium Outlets). I am not able to send/receive texts or make calls. There have been several instances where I have attempted to ...

Resolved! Unlock phone

I need to have my phone unlocked already signed upiphone 4s=======

Refunding an activation?

Hi there, I just signed up with Public Mobile at a Walmart location for my daughter. I signed up using preauthorized payment from my debit card and it took the payment right away. The phone I am using is a Blackberry Curve 9300 that was locked to Ko...

Incoming calls

Hi everyoneI would like to know Are incoming calls unlimited on all plans even with 10 dollar plan or what is the minimum plan to have unlimited incoming calls?Thanks

Resolved! Coverage

Hi community I would like to know if anyone knows about public mobile coverage in Antigonish NovascotiaAlso can I pass from koodoo operator to public mobile keeping the same number.Thanks a lot

Resolved! Anyone have problem accessing your account now?

Was it just me or anyone have problem accessing your account now?

Changing plan

I was trying to change my plan mid cycle and when building my plan instead of clicking on the 15gb I clicked on 9 gb was hoping someone could fix this so I don’t have to pay another &195 for the plan I wanted

Resolved! father has no credit card. can I auto pay for him with mine?

My father is looking to join with the 20 dollar plan but has no credit card to use the auto-renew option. he refuses to get one so I'm wondering if I can use the same card I use with my current plan on his behalf. also would this affect the referral ...

Will we see price reductions on data addons soon?

Both Lucky Mobile and Chatr offer data addon for much less than Public Mobile. Lucky offers 500MB for 10$ while chatr offers 200MB for 5$. Meanwhile, we are paying 10$ for 200MB. I need data addon for my talk&text plan but the prices are higher than ...

Resolved! How do I change my Community username?

How do I change my Community username? There are posts from 4 years ago, but I couldn't find answers

No service after payment

Hi, just made a payment, account balance shows 0.00$ still no service help thanks

Data plan

Just activated my phone plan Thursday and I can't get my data to work at all. Please help@CS_Agent

Resolved! FaceTime not working over cellular.

Hey there, I'm having trouble using facetime audio or video over cellular. The message I am receiving is:No network connectionConnect to a Wi-Fi network to use FaceTime. I have a plan with 3G and everything else works fine over cellular.I'm using an ...

Energizer E10 Compatibility

Hello, I recently purchased a SIM for use in Toronto (activation in postal code M1B 6J5). I want to use it in an Energizer E10 phone. My IMEI numbers are as follows: 351======351==========Both of these IMEI numbers do not show up on the IMEI checke...

Account suspension - phone number release

My Account had all the money it needed for my phone to still be active but I receive a message saying my account is suspended and my account is on Auto pay never had this issue? Now you guys want me to pay more money for my account and number to stay...

How to see if there are some moderators online ?

Can somebody tell me how to see and to know if there are moderators online?Thank you for your time!

Resolved! Setting up account

I live in the Yukon and am awaiting a sim card for public mobility and in the meanwhile have been reading up on getting started.There are some questions I either can't find an answer to or the answers seem incomplete.I have an unlocked Koodo phone th...

Changed plan, add on minutes not working.

I just changed my account from 3 GB to 6 gb. The addon minutes I have on my account no longer work - I get an automated message now when I try to call that I should add minutes to my account.

Resolved! How Is This Possible? (Solved by PM)

So I switched today but I stupidly entered my Fido number instead of my account number during setup. Now when I try to transfer my phone number I get an error saying that's not possible. And I called Fido and my number hasn't been switched yet. But I...

Walmart, 9251 Alderbridge Way, Richmond, BC V6X 0N1

I originally signed up at this store and the young lady was fantastic, smooth and without any problems or delay. I lost my SIM card while overseas swapping in and out and when I returned I went to the Walmart to purchase a new SIM card. The guy who i...

Resolved! Kudos to srlawren

Kudos to @srlawren - this tutorial made my 1GB data-add-on purchase smooth, easy & issue free. Thanks! How to buy Data Add-On

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