Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Are you guys going to be implementing Googles new RCS platform for advanced messaging? You'd technically be the first carrier in Canada to do so....
A friend is planning to port over his business cell over to PM from Bell. Just wondeing if we should hold off, or go ahead with the port? I have become a little worried after reading about all the people having issues with porting and the possib...
Hi all, I've just ported my number from Telus earlier today. I can receive and make phone calls no problem but I can't seem to receive any text messages. Any ideas for fixing this? Thanks.
Requested to ported my Zoomerwireless number to PM on Wed night, got the PM sim working for txt, data and outgoing calls instantly, but can't receive phone calls, thus far.Sent private messages to Mary a couple of times. Nothing back.Please help. @M...
I've seen a lot of advertise from PM in the last time. But the thing which bother me is the fact that people are confused.In the last 5 days i made a statistic and the truth is the fact that people doesn't get it.They say that you get 4 GB of data ov...
Hello @Shazia_K / @Mary_M (Sent personal message with details in the morning). I have ported my number over from Wind Mobile last night. It said that the porting was successful, however when I called my old number, it rings on Wind SIM.On the other...
Hi guys, I often visit forums looking for advice, so I'm going to post my voip experience in case it helps anyone. I pay for a local phone number on voip.ms that costs $0.85/month. I've been using them for years with a SIP phone adaptor for a home ph...
Hi all,Attempting to set my sister up for a plan with her phone and running into many issues. The first time through, the final "activation" process took longer than normal and an error occured asking us to restart the process. Now, it says the SIM c...
hi i just joined public mobile and ported over from windwhile paying the 120$, i also signed to autopay As i pressed register i got a message saying autopay was declined and payment was succesful So basically i paid for 3 months but did not get 6$ cr...
Hey guys! So been testing the PM network out... been working two phones keeping my rogers account still active. Looking to figure out how to port my number over now. Well not right now this minute, but within the next few days. If there is a step b...
I just ported from Rogers to PM. Calling and texting seem to work, but it says I am not subscribed to a cellular data service. I have an iPhone 6 and have already changed the APN to sp.mb.com. How can I fix this?
Hi Mary, I have tried PMing you about a porting problem but I haven't received a response yet so figure I would try this. Can you please check your PM for my message? Details (phone number, SIM #, and old account #) are in there. Pretty, the phone ...
I ported my number from Telus today, and although I did not receive any message stating that the porting was completed, I am able to make calls and send text messages (have not yet tried to use data). However, when I dial either 1 or my own number to...
I'm trying to activate a line with a Visa Debit card and it's not working. I am getting the following error: Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue t...
Hello Mary, @Mary_M I'm having issues with my port from Fido. I went through all the steps to sign-up and at the very end it encountered an error and to contact an admin.My phone is still active on the Fido network.I believe the issue is that I used ...
After creating a Public Mobile account, can a person still put another person's number down as a referral? Thanks
I am new PM user from Oakville Ontario. I have activated the service today using my unlocked Samsung Galaxy S7. Regrettably, after the activation, I found that my phone informing me that I connected to 3g and not to LTE service. Speed Test have shown...
How do we see who referred us? Can we see their phone number somewhere on our account (or their username, or something)
Activating process was completed without error even the site was slow, cc was charged for the payment and received an email welcoming new account to public mobile. So I was expecting everything was okay until I inserted the SIM card into my phone. T...
I picked up a voucher at shoppers drug mart this morn and was charged GST for it. This seems strange to me. Normally buying gift cards, such as iTunes cards, You are normally charged for the exact amount the card is for??? I figuered the gst should b...
It's quite a rich voicemail system with a lot of options. I cannot figure out how to even change my standard greeting! Anyone have any flow chart of the voicemail options or at least know how to get to my universal greeting? Additionally, how many vo...
If I purchase and apply vouchers to my account which is currently set on Autopay, will I still retain the reward? Just curious if I can treat my accounts as paying "month to month" with the vouchers instead of having a larger sum hit my credit card e...
Hi All, I signed up for PM (around 4:30pm), and completed all steps 1 through 6 and on the summary page i get the following: 6. Transaction Summary- Sorry, your account activation request has failed. Please visit our online community at href="https:/...
Hello, I just ported to Public Mobile from Wind Mobile for the promotional $120/90 days with 12GB LTE/Ontario wide calling. So far there have been no problems in terms of reception or data connection. I did run into a problem today. For my work, I am...
Hi all, Just expressing a bit of frustration at the system for swapping numbers from Koodo. I understand Public Mobile is supposed to be driven by a small customer service team but if you want to go fully automated and user driven, please make sure i...
Hi, I just activated my sim-card. As per the instruction I have created a new number and asked for a port from Contact-Us I was wondering if I need to keep my Koodo sim in my phone while it's being ported or If I need to switch to the public mobile ...
Dear PM and community, I currently have the 12gb unlimited province wide talk and unlmited global text. My issue is that I was told I used up my alloted data and need to purchase an add on if i wantcontinual access to the internet. Based on my iphon...
When I initially signed up the email from Public Mobile said my plan and gst would be $126, yet my credit card was only charged $120. At first I thought the gst was not applied, or is it since I paid with a credit cart that they automatically give yo...
THANKS
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