Locked out of account

[sab_rina]

hello , so i've been trying to change my password because i forgot it and after writting down my email they told me that i've been locked out when all im trying to do is to pay my phone via a new credit card

[Mary_M]

Hey @sab_rina,

Don't hesitate to send me a private message if you require assistance with your self-serve account! Please make sure to include your Public Mobile phone # as well as your 4 digit PÏN# 🙂

Thank you,

Mary

[RLBL]

Something to consider for the future: Use a password manager

Personally, I use LastPass. It is free and syncs across devices.  All you have to do is remember one password (make sure you never forget) as it is the decrypt key to unlock your vault (even if a hacker managers to breach the database - which has happened - they get a list of information that is useless as it cannot be decrypted without the key that only you know)

I login into hundreds of sites, and I have no idea what my passwords (and sometimes even usernames) are... because I don't have to know them.

For some people it is difficult to wrap their heads around it, but it helps for situations like these.

[zhadj030]

Just to follow up on the first two comments

http://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community?d...

[MoreYummy]

At the mean time, are you able to use the forgot password to reset your password.

If this wont work, then waiting for a mod to fix is only option.

[NDesai]

You can make payment by dialing 611.

If that doesn't work, mod will have to look into resetting your self-serve password.