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01-14-2017 02:10 AM - edited 01-05-2022 01:34 AM
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01-14-2017 11:20 AM
Hey @sab_rina,
Don't hesitate to send me a private message if you require assistance with your self-serve account! Please make sure to include your Public Mobile phone # as well as your 4 digit PÏN# 🙂
Thank you,
Mary
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01-14-2017 08:07 AM
Something to consider for the future: Use a password manager
Personally, I use LastPass. It is free and syncs across devices. All you have to do is remember one password (make sure you never forget) as it is the decrypt key to unlock your vault (even if a hacker managers to breach the database - which has happened - they get a list of information that is useless as it cannot be decrypted without the key that only you know)
I login into hundreds of sites, and I have no idea what my passwords (and sometimes even usernames) are... because I don't have to know them.
For some people it is difficult to wrap their heads around it, but it helps for situations like these.
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01-14-2017 06:52 AM
http://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community?d...
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01-14-2017 02:43 AM
At the mean time, are you able to use the forgot password to reset your password.
If this wont work, then waiting for a mod to fix is only option.
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01-14-2017 02:29 AM
You can make payment by dialing 611.
If that doesn't work, mod will have to look into resetting your self-serve password.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
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