Public Mobile Community

Need my account number

I just signed up to Public Mobile yesterday. I screwed up and canceled my previous service plan before verifying my phone # with Public.Public texted me a 6-digit code to verify my phone #, however I could not receive it because I was without servic...

Updating payment info

I have now been trying for days to update my payment info with a new bank card info. I go through the whole process of entering the new info and then get a message that it cannot be processed at this time. Then when I try to submit a ticket i just ge...

Newbie...missing 250 monthly long-distance minutes

Hi,Just joined under the $39/month 50GB 5G contract, but it is not showing the 250 monthly long-distance minutes on my subscription that were part of advertised deal.Any ideas.....as stuck in the AI chat bot/community post circle of death.... perhaps...

Can't get Public to send me the port out confirmation

I'm hoping someone here can help me. I've been trying to port out my number from PM to Freedom for the last 4 days now. Freedom has sent the request but PM won't send me the confirmation SMS. I've left multiple CS tickets and haven't received back an...

Resolved! Account is suspended, no warning or clear remedy

My service was suddenly suspended as of about an hour ago. I had no notice or warning or explanation.. just saw it stop working and have been trying to figure it out since. I'm guessing it's because today is the auto-renew date for my credit card, wh...

Resolved! $34 50+10GB plan for existing customers

Just wanted to know, is the 5G for the bonus 10GB data only or is it also for the 50GB as well? It seems like it is but I wanted to make sure.

ESIM locked my phone

I switched from esim with public mobile to PC mobile sim card and it completely ruined my phone, no one knows what the issue is and now I have to send it back to Samsung. My s24 ultra now doesn't recognize any other sim card, what is going on?!?!.On ...

confirm your identity loop

Hi, activated new sim last night (first time with Public Mobile) I can make calls but i cannot receive calls or messages , stuck at confirm your identity, see here this happens a lot ,any help is much appreciated.

Resolved! Cs agent?

How long does it take to get a reply?

Voicemail not working

When I receive the voicemail I can't access it then I have to call my cellphone and check it. It is inconvenient. Please explain how to solve it.

Resolved! PUK code request. Locked out of eSim xxx-xxx-xxxx

Hi,I would like to request the puk code for my number xxxxxxxxxxxxxxxxxxxxxxxxxxxxx / xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxxxxxThank you kindly in advance, Karl

Trouble logging in

Hello,I am unable to login to my account since I first made it in august It just shows a blank white screen with the message “forbidden AI” I received a text message saying public mobile has not received my payment this month even though it is suppo...

SIM card is need or not for 4g plan to 5g plan

Hi,I have one question, recently i changed my 4G plan to 5G plan. It should purchase any 5G sim or continue on same sim card ????thanks Boby

Payment

I am trying to pay with my visa debit card, and it keeps declining. There is money on there, i have put all the info correctly and i have saved the card on my account

Resolved! Want to use same esim for my new iphone

How can i use my same eSIM for new mobile phone.

Long distance minutes

Do I lose any free long distance minutes I have left if I change subscription plans?

Port a number

How can I transfer a number from another company?

Text messaging not working

Everytime I runt out of data, my text messaging stops working, or only works sporadically. Can Public Mobile please fix this?

Resolved! unable to call the US from Canada with new plan

Hi all,I'm sure this has been answered before but I just changed my plan to the 20Gb Data within Canada and the US at 4G speed, unlimited Canada and US wide minutes and messaging, and the plan took effect today, Oct. 4th. I tried calling a US number ...

Resolved! How do I pay while I am waiting for a replacement credit card (mine was stolen)?

I had fraudulent charges, so the bank suspended my card and is sending me a new one. However, the payment will be due before I get it. How can I arrange a payment until it gets here?

Results of complaints about switching Rewards programs

duplicate posting

phone not active on network after changing plan

hello,a couple of days ago I had changed my wife's plan to the 35 dollar plan which started on the 3rd of Oct. Today, October 4th she cannot make outgoing calls. She can text, receive calls but when she receives calls she gets no caller id.when she t...

Resolved! Keep getting unwanted voicemails

H, I was getting 1 phone call every day from someone I don't know. And every time they would leave a blank voicemail. I blocked the number so my phone doesn't ring but I still get a blank voicemail every day. How can I make it stop? It's always f...

Multiple drops call , goes to busy and can't dial out

I'm been having lots of issues in the last 3 weeks with multiple drop calls, people calling get busy signal, and after the it drops I can't dial out for a few mins.I restarted my iphone multiple times and still same issue.

cant call number

I call number and says person is currently on the phone and goes straight to voicemail. He has another phone so when i call him on the other phone to ask if he was on the phone he says he wasn't. He can call me but I can not call him.He has Rogers. I...

Payment Update

Im having trouble updating my payment info

Resolved! Canada US 50GB plan for $35, Length of time that you can use in the US

For the Canada US 50Gb plan for $35, how long can you use this plan in the United States for? I am referring to the length of time, for example 3 or 4 months, so Public Mobile will not disconnect your cell phone?

I cannot find app

I tried to download app through qr code to activate my SIM card. But app store told me it was not available in my region. So I changed my region from Korea to Canada in my iPhone setting. However, It still doesn't work

Transfer number from koodo prepaid.

Apparently I need an agent to do this, but the website and chat won't let me connect to one. Can an agent please do this for me?

no service

I am showing as active on the website but have no service - my payment due today but hasn't come out and I it won't let me pay manually, tried to add 1gb of date and it took the money out and added to available funds but won't let me pay for it. I o...

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Upcoming Changes to our Old Rewards Program

Recent discussions

Need my account number

Updating payment info

Newbie...missing 250 monthly long-distance minutes

Can't get Public to send me the port out confirmation

Resolved! Account is suspended, no warning or clear remedy

Resolved! $34 50+10GB plan for existing customers

ESIM locked my phone

confirm your identity loop

Resolved! Cs agent?

Voicemail not working

Resolved! PUK code request. Locked out of eSim xxx-xxx-xxxx

Trouble logging in

SIM card is need or not for 4g plan to 5g plan

Payment

Resolved! Want to use same esim for my new iphone

Long distance minutes

Port a number

Text messaging not working

Resolved! unable to call the US from Canada with new plan

Resolved! How do I pay while I am waiting for a replacement credit card (mine was stolen)?

Results of complaints about switching Rewards programs

phone not active on network after changing plan

Resolved! Keep getting unwanted voicemails

Multiple drops call , goes to busy and can't dial out

cant call number

Payment Update

Resolved! Canada US 50GB plan for $35, Length of time that you can use in the US

I cannot find app

Transfer number from koodo prepaid.

no service

Welcome to the Community

Trending Topics

Resolved! Account is suspended, no warning or clear remedy

Resolved! $34 50+10GB plan for existing customers

Resolved! Cs agent?

Resolved! PUK code request. Locked out of eSim xxx-xxx-xxxx

Resolved! Want to use same esim for my new iphone

Resolved! unable to call the US from Canada with new plan

Resolved! How do I pay while I am waiting for a replacement credit card (mine was stolen)?

Resolved! Keep getting unwanted voicemails

Resolved! Canada US 50GB plan for $35, Length of time that you can use in the US