[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account
Locked out of my self serve account.
MMS Counting Towards Data Usage.
I was testing MMS earlier today and I checked my usage and I see MMS count as 1MB towards my data 250MB data limit. I thought MMS weren't supposed to count towards my data usage.
Resolved! Balance Doesn't Add Up
I have earned the following rewards$20 Referral Credit$15 (Free 30 days)$10 Referral credit$2 AutoPayTotal $47I also earned a community reward for $5. Why isn't my balanced $52? How come the community reward isn't appearing in transaction history? Do...
Not receiving texts from a specific local number
I've been having issues receiving texts from this one number, and it seems to be specifically this number. On rare occasions, they'll send me a text and I'll just never receive it, even though it says "delivered" on their end. Their phone is an andro...
Regular texts are not being received
Regular texts on my unlimited $25/month plan will not come through, but I can send texts. Received a warning last night that my 10 day unlimited US talk/text/ 250mb data plan was up. I am back in Canada now
inquiring about a charge
Why I was charged $1.13 today?
I keep getting the message "Unable to verify credit card info" .
My credit card is working. No address errors. Previous payments went through on account.Was on auto pay. The account is suspended and payments aren't going through with message "Unable to process transaction. Unable to verify credit card info" . H...
AUTOPAY
Hi All, good day to you, glad to be in the space another time. I satrted with PM in december of last year, on an autopay plan, it is now december, 2019 almost one year, it's a $40.00 plan, and am suppose to save $2.00 per month, but so far I only sav...
Resolved! Bundle Public
Oddball question of 2019 Has anyone here ever heard of attempting to BUNDLE Public Mobile service??? I think the person is crazy but just curious
Resolved! Autopay reward after reactivating the service
Hi Team - I have an autopay reward setup in my account. I would like to temporarily suspend the service for two weeks and would start it back next month. Can you please confirm, if the autopay reward would be applicable when I reactivate my service n...
Resolved! Missing rewards off my last payment/bill
Account was missing the $2 auto pay and $3 referral rewards on my account. Billing date 12/16/2019
Resolved! how to stop auto pay?
how to stop autopay?
Resolved! Phone number "invalid" on apps
Hi all, I recently registered with Public and I'm happy with the service, apart from the fact that my number is considered "invalid" by apps like DoorDash and Ticketmaster. I can't register with these services as a result but calls, texts and data ar...
Resolved! Self serve doesn't have an overview page to see my referal code
Overview page is clicked and it takes me to help posting. Not my "overview" page I was told has my referal code on
Can not log in to my account
Password aND username are correct.Simply doesn't let me log in.
Resolved! Still locked out of my self-serve account
I recently signed up for public mobile and I have been locked out of my self-serve account. I have been trying for days to get back in but no such luck. I even raised a ticket to be contacted by a moderator and they said it will be 48 hours but it ha...
Resolved! Unlimited International Texting
I've had this on my plan for a while but would this include pictures/video or is that a seperate thing?
Resolved! Account Suspended & paid for but service not resumed
My account has been suspended and after making a payment my service still hasn’t been resumed. When I try to make a payment again it says amount due: $0 but when I try to make calls the automatic message says my service has been suspended ... it’s be...
Resolved! Posting holiday favourites for gift card give away
Is there a quick way to check what topics I have commented on? For example I don't remember if I posted my Holiday favourites yet for the entry for the Amazon gift card give away and I don't want to disqualify myself by accidentally posting twice.
Resolved! Credit card charged but funds in account balance
Hi,Just need some clarification as I'm new to PM. Just signed up, got enough earned rewards in balances (2 PM accounts) to cover first couple of months, yet my CC still got charged for the month..Not sure how it works. Any help to clarify why is ...
Resolved! Phone is not activated
I paid the amount in full and still my phone is not activated.please help meStephen yen
Resolved! Plans and SIM card
If I get a new cell phone and end up needing a new SIM card will my account information stay the same or will my plan begin again resulting in me losing the loyalty rewards?
Resolved! looking for old post my data don't work
Changed my phone and now my data don't work.
Resolved! Paying for your service
I have been with public mobile for over a year. Until recently I bought vouchers from stores to pay my bill. I found both ways to be successful. What works best for you?
Resolved! "Your post will appear as soon as it is approved."
Hey, I was trying to reply to someone I decided to edit it and now I received this message. What's it mean? I've never seen it before. I've got 2 rejected messages and I don't know why.
Invalid phone number
i cant received verification code from google and banking account. my guess is that my number is not properly configured i mean the apn thing idk but i can send and received txt and call. pls help
Resolved! How to get Old months usage bill details.
Hello, I am lookibg for my call details for the month of Jan 2019 and Feb 2019, for immigration purpose. I am not able to get it from self serve because it has only last three months info in usage history.
Resolved! Free add on
On Dec 17 I added free 1G of data and free 400 min talk. How long will this free servce stay on my account. Will it disappear when my month is up in about a week. Will it automatically renew these options and charge me the posted rates (which I do...
Resolved! Cannot login to my account
just Igot back to Canada after three months absence and I am trying to login info my account to reactivate my sim. I get a message"login failed". What do I do?
