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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! disable voicemail

is it possible to disable my voicemail inbox? i have another service i prefer to use... past carriers I've used have been able to turn it off when i spoke to phone rep, but can't connect w/ one here

Trying to call voicemail and recording says I need a long distance add on?????

I'm trying to check my voicemail today and I can't, an automated voicemail says I need a long distance add-on to check my voicemail. Whats wrong with Public Mobile, I cant even make local calls without getting the same recording?

Resolved! New user, just signed up and the London Drug agent missed re-adding my referral numbers

Hi all, new to the Public Mobile service. I have 4 lines and activated 2 more last night, we had a nightmare getting a number ported and a new number assigned, lost the first one. Anyways when we first started he had my referral numbers to apply it t...

Resolved! I set up auto pay

I set up auto pay but since it was my first month with public mobile. It didn't take off my auto pay discount and noticed now doesn't look like next month will have it. Should I wait a couple days till my cycle renews. And wait till it takes it out i...

Auto Top Up Failing

I am trying to top up, but it will not seem to load, then if I try it says "Your account has already enough balance" - but the funds that are there are the Rewards funds only.

Resolved! Problem checking IMEI

I'm a Public Mobile client. My wife also wants to switch but, when she enters the IMEI for her unlocked iPhone 6, she gets the following message: "Your device has not been reported as lost or stolen.The Network Compatibility check cannot be performed...

My data didn’t reset

Today was the day my data was supposed to reset. My payment cane off my card and it’s showing that it did on my account page but I still have no data ( I used all my data a few days ago) abd was quite excited to have my data and not be restricted to ...

Resolved! Can't receive WhatsApp verification code

Hello folks, new to PM. I just ported my number and calling/texting works fine but for some reason I don't receive WhatsApp verification codes via text. Any ideas? Using iPhone 5S.

Dropping calls and poor connection

I recently got a new pixel 3 straight from Google. I switched from an iPhone 6s. Both use nano sim cards so I was able to pop the sim out of the iphone and into the pixel 3. The pixel 3 seems to drop alot of calls and have poor connection. Like if I ...

Unable to change plan after topping up?

hello, we still have 10 more days for the renewal but might as well change it to the 25 dollars special plaln to access data. After topping it up, it wont let me change the plan, it says unable to process the request, but shows the balance of 25 doll...

Resolved! About change my plan

I want to change to a new plan, $15 for 30 days. I was asked to pay first, but I am on auto pay. What shall I do please? Or anyone from public mobile can help me to change my pan please?

Resolved! US Data Add-on

Has the 1Gb $20 US Data add-on disappeared? It no longer appears. I just bought one a few days ago and now I don't have the option to purchase a second.

Galaxy s8

I'm planning to get a galaxy s8 and then join Public Mobile. I'm going to order it from amazon. Will this work with this network?I appreciate your help. I'm terrible at this.https://www.amazon.ca/Samsung-Unlocked-Canadian-SM-G950W-Smartphone/dp/B0...

Resolved! In limbo

#moderator On Saturday (2 days ago) I went to London drugs and there registered and activated my SIM with PM. It immediately said "default error" and there was no connectivity. Clerk said to give it 24hrs. Sunday (yesterday) no network connectivity y...

Resolved! How is 3G service?

I was a PM customer a while back, until the Koodo $60 10GB plan came along. I know have a OnePlus 7 Pro, which has 2 SIMs. So I was debating (basically with my inner voices) the merit of hopping back on board with PM with their $38 plan ($40). But I ...

Resolved! Service question related to porting a number

Hello, I have recently just opened a new account with PM and ported a number over from numberbarn. Pretty much instantly, I was able to text out from that number. It has been about 4 days now but I am still unable to use the voice/data features. Furt...

Resolved! Unable to Process Transaction

Please disregard this message if you have enough funds in your balance or are on AutoPay.Your account has been suspended. Make a payment to reactive your current plan. Suspended accounts are deactivated after 90 days of non-payment and you will lose ...

US add on

Hello, I paid for US ad on and my phne woul not make calls. It even shows that I did not use any of the minutes.Id like a refund, anyone know how I can get a refund.

can't recieve texts

Hi. My public mobile phone (my sons), iphone 7, cannot recieve texts from any other phone, including my iphone. He can only recieve when he is on wifi. Sending works perfectly. I have tried some of the suggestions I found on these forums (i.e. rep...

Resolved! Auto Pay

I am new to Public Mobile and have set up with auto pay. My question is with auto pay am I correct my account will be to my credit card each month and nothing more to do? Now if I decide to change my plan later with auto pay is there anything more th...

Wrong address for sim card

I have entered street east instead of street west on the address; the Postal code is right though. Is there any way of changing that? Do I have to re-order a sim card?

Rbc Visa Debit Card

Hey guys,I tried setting up autopay with my rbc Visa debit card. It was declined, saying, "Unable to process this transaction. Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card h...

Resolved! update credit card info to make payment

Resolved! Credit card issue

I was suddenly unable to make voice calls with only data and text. After some digging. I found my account was suspended due to non payment. I'm on auto-pay. My credit card company says my card is in good standing. How would anyone come to the conclu...

Resolved! How to cancel plan

Resolved! How to get rewards within the community?

2 devices on 1 plan

I have an iphone on a planif i get a ipad and a sim card can i use it on the same plan

No Service Since Saturday- Going to Cancel

I have had no cell service since Saturday. I am getting no response from moderators. I am on the verge of cancelling, this is unacceptable. Oh, and I see no problem taking out my payment today although I HAVE NO SERVICE. (And yes, I have tried the SI...

Resolved! How to access old bills no longer being a Public Mobile memeber

Hi there, I need to access some 2017 phone bills for tax purposes, but no longer have a public mobile account. Is there a way for me to somehow log in and access these old pdf's? Thanks,Mitra

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! disable voicemail

Trying to call voicemail and recording says I need a long distance add on?????

Trying to call voicemail and recording says I need a long distance add on?????

Resolved! New user, just signed up and the London Drug agent missed re-adding my referral numbers

Resolved! I set up auto pay

Auto Top Up Failing

Resolved! Problem checking IMEI

My data didn’t reset

Resolved! Can't receive WhatsApp verification code

Dropping calls and poor connection

Unable to change plan after topping up?

Resolved! About change my plan

Resolved! US Data Add-on

Galaxy s8

Resolved! In limbo

Resolved! How is 3G service?

Resolved! Service question related to porting a number

Resolved! Unable to Process Transaction

US add on

can't recieve texts

Resolved! Auto Pay

Wrong address for sim card

Rbc Visa Debit Card

Resolved! update credit card info to make payment

Resolved! Credit card issue

Resolved! How to cancel plan

Resolved! How to get rewards within the community?

2 devices on 1 plan

No Service Since Saturday- Going to Cancel

Resolved! How to access old bills no longer being a Public Mobile memeber

eSIM won't download or install.

Missing Subscribed Plan during Activation

EXTEND MY SERVICE UNTIL THE 31ST

Forgotten password and email

Going to USA with Public Mobile 60 GB Canada–USA–M...