Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I am a new customer i put on a 25.00 plan by accident i went back and tried to fix it a 35 . 00 plan Bill says that i was charged 80.00 can someone please this for me please The plan wwanted 35.00 with 5 G of data How can to customer servic...
I had my bank account hacked and had to get a new bank card. I'm trying to add my new one but it keeps saying denied. Can someone please help me with this so I can use my phone. Thanks,Angi
Both in and outbound calls are dropping after 30 seconds.
So yesterday I noticed that I was not getting any notifications all day, including accepted solutions and responses to threads I had posted to. Most of the time I was only aware that there was no notifications happening because I happened to be logg...
I am trying to get a US data add on plan. If I am set up for auto pay, do I still need to deposit funds into my account to pay for it? Or will it just take it out at the next billing cycle?
My current plan does not include text messages. I would like to add text messages but I can't figure out which add on to use, and the plan descriptions on the web site are not particularly helpful. I have the basic $25 per month unlimited quebec call...
Do I have 100 minutes outgoing call and unlimited incoming call? Public mobility website shows I made a phone call today at 3:44 online . ( I was checking at 2:29. ) moreover my phone does not show I made the call. how could that happen?
I live in Canada but travel to the USA 0-20 days a month. I also have US based clients I need to call and text daily. So I need a plan where I can freely call/text north america wide. I need at least 4.5g data. I would estimate I need at least 100 mi...
If I change my number or port my number over to my existing PM account do I loose my referall credits or community rewards? Are they attached to the phone number or the PM account number? Thanks.
Edit: personal information redacted by will13am. Please do not post personal information in the public forum.
I have bought a recharge code that is not working to activate my daughter’s phone. How do go about that?
My wife and I are both on the $25 plan and use auto pay. In my case, the 500 mb + 500 mb bonus data shows, but my wife's does not show in Self Serve. See pictured below: She stays within her 1 gig limit, so it looks like her data usage is eating into...
Hello all,I just signed up with Public Mobile. I placed a call today to a landline, and it showed up as "unknown caller." It is important to me thant my name and phone number show up when I place calls. I am 99% sure that when I signed up for public ...
I was just checking the usage in my secondary lines account and noticed 2 "web" events at the exact same time as a MMS text I sent accidently....this is on a dual SIM phone and all the settings are set to SIM card 1 but occasionally if it's a phone ...
I have the $25 plan with unlimited Canada-wide calling. I also have a $20 add-on for U.S. long distance - which also says is for Canada LD as well. Do Public Mobile's systems apply my $20 add-on ONLY to U.S. calls because my plan already includes an...
Just joined PM yesterday. With previous provider I was receiving images via text twice. This has continued with PM.A slight annoyance (I assume MMS messages are included with texting?).Android phone.
I am currently on a 30 day auto pay plan. I would like to know if I can change to a 90 day plan? And possibly go back to a 30 day? If I may need to switch in the future. I also need to be told how to switch to a 90 day plan.
Ok, so I want to order a Google Pixel 3a on Thursday to take advantage of the $150 off of the phone for Black Friday. I'd also like to get the extra Data from the Public mobile Black Friday deal. What do you think the chances are that I'd get the pho...
Hello, I'm a new Public Mobile member since three days ago, I can make a outgoing calls right away but I cannot receive any incomming calls. when I call to my number, my old voip home phone is ringging. please advice me what can I do. I did re-start...
Since there are too many threads to follow under "announcement", it's easier to start a new topic to get clarification.I read through all the threads regarding the BF sale for "getting 5GB bonus data with activation a $35 plan" and I found 2 opposite...
I referred my dad to public mobile, i few hours ago, and it said I'd receive a one-time credit of $20, and he will get a $10 credit for using my referral code,when do you see the credit, like how does that work?
I've change my credit card and since then, I have no access to pay my fine with Public Mobile. Now I'm offline for more than 3 days. Is anybody here who can help me, please? Thank you
5GB one-time data bonus not showing on my account
How can i transfer my number
Hi Everyone I have two lines with my current carrier. Can I port both lines to PM? I somehow remember that PM only allows one line under each account, which is fine to me as my wife is acctually using the other line. However, is porting the number fr...
Can I take my Public sim card out of my phone and put it to my laptop and use my data plan to get on and use internet.
In Sptember PM had a plan that gave me 3G of Data roaming that I used while in the United States. I canceled it at the end of September and now would like to get back on it but I don't see it offered. is there anyway I can get back on the plan or ...
Good afternoon, I currently have no access to my Public Mobile SelfServe Account. It is currently lock for approx (1 Hour) as I am typing this, but I would like to request a password reset as I do not remember my current password to the account. ~Yi...
Can I transfer my cell phone number to Public mobile services? I get charged for the transfer?
Hi. I am considering wishing to public mobile however I just spoke with a Rogers agent who told me many people are leaving for two reasons 1- they are being charged roaming fees when they leave their region (but are still in Canada) 2 - the coverage ...
