Community

april_h30 · 09-21-2020

Hello, I recently purchased a Samsung A11 and I am wondering how to activate the phone. Do I just take the SIM card out of the old phone and insert it into the new phone? I have also been experiencing cell service issues since I enrolled in February....

april_h30 · 12-28-2019

Hello everyone, When I signed up for Public Mobile ok 23 December, I noticed a charge of 45.20 on my credit card. Is this an initial sign up fee or to pay for the 1st month on this plan. I also did not receive the credit to my account to not pay for ...

april_h30 · 12-24-2019

Good morning! I am fairly new to Public Mobile and I apologize for asking so many questions. One of my friends tried to call me and it goes straight to voicemail. Is this due to activating my account yesterday and it takes time to fully process the c...

april_h30 · 12-23-2019

Hello everyone, I am new to the Public Mobile community. I have a question about the flash sale that is currently in effect. Now that I am a customer, will the $0 balance be applied on the next bill and do I look in my account to find this promotion...

april_h30 · 12-23-2019

Hello everyone! I am excited to be part of the Public Mobile community! The reason I finally joined is I was tired of paying expensive phone bills that did not provide much benefits. I have 3 questions: - I followed the instructions on how to set up ...

april_h30 · 12-19-2020

I love how Public Mobile is very generous towards its members. They are leading the industry ( in my opinion) on what phone service providers should do for their customers. I enjoy sitting in front of the fireplace and spending time with family. That...

april_h30 · 01-18-2020

@fredweet2 To see the breakdown of your phone bill, log into the Self Serve and click on Payment at the top of the screen then click on Transaction History. This will show you the charges on your bill.

april_h30 · 01-10-2020

@marks416 It depends. For me, it took about 2 weeks for the credit to be applied to my account. The last resort is to click on the question mark at the bottom of your screen and ask for the link to speak a moderator. They can look into your situat...

april_h30 · 01-02-2020

@edwintribus I would recommend clicking on the question mark icon at the bottom of your screen on the right and type in how to contact a moderator and the chatbot will provide the link for the moderator. They can help with applying the $0 credit if ...

april_h30 · 01-01-2020

@Melissa14 I would recommend clicking on the question mark at the bottom of your screen and you can type in your question to the chatbot and it provides some solutions to your issue. If this does not help, you can contact a moderator.

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Flash Sale ends at midnight Dec 23

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Re: 10 dollar promotin