I have auto renew set up on my account, but I did not have enough funds to renew my plan. So I opted to change from the 50$ plan down to the $40. I went and made the change and it took the funds but my phone is still not working. Can anyone tell me why, or how I can activate it with my new plan. My old plan was scheduled to renew today.
Best to contact a moderator with this common issue by clicking ?, bottom right, and follow instructions to submit a ticket. They should respond within a few hours or a day.
@trinamcintyre , is your account showing as active? Try rebooting the phone. If none of that works, I suggest contacting the moderator team and have them reset the account. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
