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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Wrong email

I'm new here and I signed in accidentally with a wrong email! How can I change the email and correct it? Please help

can't receive or send text pictures from friends with iphones?

I recently have upgraded my umidigi S3 pro (android 9) to an Umidigi Bison(android 10). It appears I can send/rec texts and text with pictures from other android phones. But can only send/rec text message to iphone people. Anything with a photo wil...

Resolved! How can I turn off "Automatic Top-up" from happening?

Is there any way to disable getting more data after my limit has been reached? I was under the impression that it would just stop but I was charged a "top-up".

Samsung Galaxy SA01

I purchased a new Samsung Galaxy SA01 but the phone doesn't work when I put my SIM card in that I used with my Samsung J3. Why and how do I get this to work? Dennis

Charged twice on sign up

I was charged twice on sign up. According to my credit card statement i have two charges of $28.25 but only one charge shows on my payment history. How can i get a refund or credit on my account, i am on auto pay.

Resolved! auto pay reward

my 2$ auto pay reward was not applied when i paid the month of April's. What to do now?

Resolved! purchase a new phone with new SIM card

How do I activate the SIM card on the new phone, with the current plan, using same phone number. Thanks.

Resolved! Voice mail

Need to deactivate it. Is there any way? If i change to forward number or okace everything on off will that work. Its for a smart sim watch. Thanks

Resolved! Smart watch with sim

Hey. Trying to buy a smart watch with sim so DD can call me if ever she needed to. Unfortunately I'm realizing that is not as easy. The watch uses data for fake voice text in a messenger type app and voice plan for phone calls. Anybody ever wa...

Puk lock please help

Desperately need to unlock my sim it's puk locked and I'm stuck outside

Half my data was used for a phone call

i find it quite odd, but my plan has unlimited calling and texting, and i had a long and important call but it somehow ended up using half me data for some reason, is there any way i could get this fixed or maybe have an explanation so i dont do it a...

Resolved! Re: self service portal issues? forgot password not working?

i can not login my account

TCL phones

These look fun/interesting. Anyone have a TCL? Like it?

loeded my account using a voucher, service is not restored

No service

Hello, I need help because I can't make or receive calls. I only have my service few days ago it's not billing cycle yet. I wish I could talk to a customer service and I am so disappointed this service is not reliable. My sister also have a problem m...

Resolved! self service portal issues? forgot password not working?

i cannot log into my account. i tried to use the forgot password and it said it was emailing me but i have not recieved anything in my gmail (not spam folder ether)

Referral Code Used, But $10 Credit not Reflected

Hi there, I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this? Thank you,Nicoli

Resolved! Sim card not recognized

I have an iPhone6 which is unlocked. I bought the Sim card and a plan and went through the activation process. When I insert the Sim card I get the following message: "the Sim card that you currently have installed in this iPhone is from a carrier th...

What does Canada Wide 100 minutes mean?

I do have a- 100 Minutes Canada-Wide Talk + Unlimited Incoming MinutesDoes it mean I can call after 7PM to 7 Am free? Does it include weekend or if I talk in weekend it does not count?

Thank you Community

Resolved! Re: New Customer And Transfer Number

Hi, I opened a new account with Public Mobile and asked it to request the transfer of my number from BELL. BELL says Public Mobile cancelled its request to transfer my number. I'm guessing that the PM request was made after I cancelled my BELL acc...

Text not working to US

Just subscribed to this service because it has international text.I can sent and receive text, e-mail, pics and make calls in Canada and works fine.I am located in Ontario.When sending text to US it shows as sent but recipient is not receivingtext an...

Autopay

Hello,I'm on autopay but I already paid my bill. Does the autopay will skip this month? ThanksIsabelle

Suspended with autopay

I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted. I assum...

US Roaming Text, Talk, Data bundle question

Hi, I am in the US right now and I added the US Roaming Text, Talk, Data bundle add-on for 20 dollars. My phone is a Samsung S2X. When I was in Canada, I had to change the APN settings manually to get my data to work (https://www.publicmobile.ca/en/o...

Have US Roaming and Data add-on, not working

Hi. I purchased the 1GB 10 day plan and also us roaming. I'm in la. It is rarely working and when it does, it is very very slow. Can someone help? Thanks.

Resolved! Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

I pre paid a phone bill for 5 months, now it can send messages and not receive any.second time this happened. I’m getting frustrated. It’s an emergency phone for my son.no freekin good if I can’t reach him!please help.thank you dad

Visa Debit will not complete transaction

I have a tried again and again to use my visa debit to pay for my services. Never had an issue before but I think I might have tried too many times and the card has been blacklisted? Could an admin help me out here so I don't have to go buy a vouche...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Wrong email

can't receive or send text pictures from friends with iphones?

Resolved! How can I turn off "Automatic Top-up" from happening?

Samsung Galaxy SA01

Charged twice on sign up

Resolved! auto pay reward

Resolved! purchase a new phone with new SIM card

Resolved! Voice mail

Resolved! Smart watch with sim

Puk lock please help

Half my data was used for a phone call

Half my data was used for a phone call

Resolved! Re: self service portal issues? forgot password not working?

TCL phones

loeded my account using a voucher, service is not restored

No service

Resolved! self service portal issues? forgot password not working?

Referral Code Used, But $10 Credit not Reflected

Resolved! Sim card not recognized

What does Canada Wide 100 minutes mean?

What does Canada Wide 100 minutes mean?

Thank you Community

Resolved! Re: New Customer And Transfer Number

Text not working to US

Autopay

Suspended with autopay

US Roaming Text, Talk, Data bundle question

Have US Roaming and Data add-on, not working

Resolved! Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

Visa Debit will not complete transaction

Lost access to my email now I can’t login

E sim on wrong phone

New phone still android why can't people send me t...

Low price plan

Spam calls - Public Moblie assistance