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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I get a busy signal when i call me or my phone.

whats up. I cant call my phone or my spouses phone. keep getting fast busy signal. Are accounts are all payed up and active??

Change user name

Resolved! Change user name

I'm new to the community. How to change the user name in the community

Resolved! Live chat

How to reach out to a human agent

Voice message

How to set up voice message and how much is it per month

SIM card not working

My < 1 year-old Sim card is not working. I got a new one at a store but again it's damaged. Finally, I made a purchase via PM website and it's workingIt cost me over $30 to get just a SIM card. Ridiculous!

Resolved! How to activate sim under second month free promo?

Hi, Just got a new sim. I'm new to the country so don't know much yet.How to activate sim under second month free promo?I don't have a Canadian address based credit/debit card yet. How to pay?

new customer

I just started with a new LG cell and transferring landline number to my new cell. How long do they take to complete the transfer ??? My landline is still on till I get confirmation. What am I to expect ???. Is PUBLIC a good source ?? I hope !!

I AM SERIOUSLY DISAPPOINTED WITH PUBLIC MOBILE

I have had no servive now for 3 days. Nothing. I am not super web savy so i went to my local place to buy a new Sim card for my phone due to service has just stopped. Got a new Sim that was called in by London drugs and still nothing! I have verified...

Change phone number

Resolved! Change phone number

I have tried 3 times to change my phone number and it keeps saying that it has failed. What can I do to get my new phone number?

no service

unregistered sim is showing up but ive been using this sim and phone for years with problems. yesterday it just stopped working. i restarted it many times and tried to manually connect to PM network and still it wont work?

Issue with porting number

Resolved! Issue with porting number

I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if...

I can't update my password

I need to change my password but it's asking for my existing one...It won't accept my password. I'm trying to change it and it won't let me. Why? How can I reset my password if it won't take the one I set up originally?

Problems Receiving Incoming Calls

Hello!I've been a PM user since 2018 and just in the last 24 hours or so starting not receiving phone calls consistently. They go straight to voicemail and I do not receive incoming call notifications. I've tried pulling my SIM card, doing a hard re...

Resolved! Can't access my phone, need PIN

My phone is asking for a PIN to activate when I turn it on. What is the PIN?

Auto pay service loss

So my phone's stopped working Thursday night and even though I'm on auto pay they still(sat) don't work. Have contacted admins no response. I even tried making a payment and it shows payment will be applied to my Nov bill, so this month's is paid in ...

Can't receive calls

Hi I ported my phone number from my old service provider, at first it didn't work. So I contacted Simon who helped me submit a ticket to the moderators. Then they helped me port but receiving phone calls does not work. Outgoing and incoming texts are...

Resolved! Incoming calls go to busy; Outgoing LOCAL call errors because of "no active long dist plan"

Errors:1. No one can reach me because incoming calls go straight to busy. I don't receive any notifications at all.2. Cannot make outgoing calls. Calling my home phone (which is local) and I receive the message "this phone doesn't have long distance ...

No 'cellular' tab under settings on my iPhone 8

Hi! Just switched to Public from Rogers and the setup was going great until I got to the point when I had to enter my data info into my iPhone 8. I have no 'cellular' tab. I have tried restarts and reloading updates and nothing makes the tab reapp...

Resolved! How update auto/pay card info.

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without h...

Lock out of my account

I keep trying to change my password but it just say contact public mobile for help.

Unable to make account changes online/reactivate

Can someone assist me in reactivating my account? It lapsed this morning, i made the payment, my account is now ok, but unable to make changes or use services still..

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I get a busy signal when i call me or my phone.

I get a busy signal when i call me or my phone.

Change user name

Resolved! Change user name

Resolved! Live chat