Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello. I've been with pm for nearly 2 years and I love it. I just have a question. I have refered over 7 people 6 of whom are still with pm. Why am I only getting $3 /month as the reward when it should b $6 /month?
Hi,I can't see the minutes I've used to date? Unlimited plan but seeing a total would be useful.Obviously I don't want to add many pages and of rows to get the total.
I have been trying to call a clinic in the U.S. starting with 1-844... and have been unable to. I already purchased my additional $1000 US minutes add-on and restarted my phone. It still won't let me call.. I keep getting the message "the number you ...
It has been a couple years since I used my public mobile account.I still have the sim card from then and want to know if I can still use it or do i need to purchase a new one and start all over again....Thanks in advance.
Hello all, I just wanted to give a big shoutout and thank you to moderator Mary and moderator mihaela. I was having issues with USA roaming add-on. It turns out it an issue with the system but they did some adjustments and got me fixed up. So thank y...
I accidentally used the three tries available to enter the Sim PIN correctly, and so I had to try and get the SIM PUK (or is it PUC)? The *only* source of this code involves a call to me by a PublicMobile Moderator. Getting to issue the request for t...
Greetings, Can anyone help me unlock my phone. The phone was locked by Public. Is there anyone at Public that may be able to provide a network key?Thank you for any assistance.
My husband and I are both with PM. If I'm at home on wifi and he is out walking he can send me texts with his wifi off. When I respond to him he does not get the text until he comes he and connects to wifi. Does anyone know why this is ? If we are...
Hello, I am trying to change my payment method, it seems like I have forgotten my password and security questions and currently locked out of my account. Please help me get this sorted outredacted
When does your data recycle? All I get is the billing date and SiMon doesn't have any answers, but the billing date and data recycle dates are often different. How can I find out what my data recycles to the next time period?
Hello why was I double charged on auto pay , also I woke up to my phone not working and saying no phone provider when I have my bill go through! I’m so mad. My bill supposed to be 48$ And it switched my plan on me . And charged me almost 200$ extra...
When looking for answers on this site, a new subscriber might get the impression that there are THREE types of accounts at Public Mobile. Namely:(1) COMMUNITY ACCOUNT: an online tool allowing USERS to help one another. (2) PUBLIC MOBILE ACCOUNT: the ...
If I have a phone with No Applications that use data, like weather, and is always logged out of Facebook, Google, and the like, will my phone still use data?Also, does the data used to download mms count toward my monthly usage?
Just recently switched to Public Mobile last month. Here is the issue: 1) after entering my phone number, the following message appears: " The phone number entered is invalid or you may have created your profile already." 2) Unable to log into my onl...
im having a trouble login into my account when i tried to reset password and put my email address then it says your email address is not correct , i forgot my email address which i used.I need to reset my password please help me how can i do it and h...
Hello all! Tried for the last 5 days to renew plan now as I consumed all data. Despite my account having 105$ on it and the plan is 35$.It never renews. Thank you.
Can you change your phone plan to a different one in the middle of the month? Also, does the deal of getting an additional 500 megabite bonus for autopay apply at any point if I switch into the plan from another one?
