Community

Resolved! Free Holiday Giveaway: 1GB Add-on

Hello the free hoilday giveaway 1 GB, I got it !! but if I dont use it this month do i loose it ? 

Resolved! Autopsy and reloadable credit cards

I am using Koho. It's a reloadable credit card. I added $45.20. My due date is the 22nd. I am on the $40 plan.  My account shows that I owe $40.   But, I think the autopay will either charge $45.20 ($40 plus sales tax) or $43.20 - i.e. the $2 autopsy...

Resolved! Billed for holiday promo 1Gb

I had the holiday promo, and now am being billed for the 1gb data. 

Resolved! Changed plan and now my data is gone

I changed my plan for the NEXT month to be 5gb instead of 6+2gb. Now I login and see I only have 5+ something remaining for data for THIS month, even though I changed the plan for NEXT month, as I paid for this month at the start of this month (if th...

Resolved! Does Long distance Charges Apply When Calling Within Canada

When making local phone calls within canada. I get the automated message of "please hold while we transfer your call, long distance charges may apply". Is this true or do we get free canada wide calling with the 25$ plan?

Resolved! Free data

The free 1GB of data just given, how long will that last? Will we always have an extra GB or will it expire?

Resolved! LOYALTY DISCOUNT

My account was created in August 2018 - how long will it take to show the $1 discount?

Resolved! I can not get access to my public account

Resolved! Lost sim card

I lost my sim card  edited by computergeek541: phone number removed

Resolved! Public Mobile start up problem - no incoming calls

Just recieved the SIM card in the mail, activated it, and transfered the phone number.  But the phone does not receive calls or texts.  It can dial out, and the phone number is correct.  What am I doing wrong?

Resolved! Unable to make or receive call and send or receive messages

Hello, My daughter's phone's payment plane just got renewed today and she cannot make or receive calls. Also, she cannot send or receive a text. Need to address them as soon as possible. Thanks!

Resolved! Can you change your phone number?

Hello everyone! I was just wondering how much it costs if any to change your phone number and how I can go about changing my number. Thank you!

Resolved! Free gift

Can someone tell me how I can redeem the free gift?

Resolved! Using voucher without plan?

Hi, is it possible to purchase a Public Mobile SIM card without a plan? The intended user will not be making many calls or texts per month, so I’m wondering if it is possible to purchase a $10 voucher for their account, and have funds deducted from t...

Resolved! Activation without a phone?

Hello,  I am referring a family member to Public Mobile.  We have ordered a new phone, however it will probably not arrive for 2-3 weeks. We would like to take advantage of the current promotions before they expire and already have a SIM card.  Is it...

Resolved! Unlock iphone

how do i get my iphone6s unlocked that was on rogers originally?

Resolved! Cannot make or receive calls

I'm on autopay every three months and today my payment came out as usual but cannot make or receive calls or texts.

Resolved! Block my internet

Hello everybody! I looked all over to see if its possible to block my internet use when im close to the maximum amount i have on my plan? Thank for you help!

Resolved! I never received my $10/month discount

Hello! When I signed up this deal was offered: "Hey Community,Effective immediately to November 21, 2019 at 11:59PM ET, new customers who activate online or in-store at participating retailers on a $35/mo plan or higher will receive $10 off for the f...

Resolved! Renewed My plan

Now getting message that I don't have long distance add-on activated. Same number as always withinm own family who live with me and also use public mobile. 613 area code. Have reset phone 3 times now. Nothing working. Plan is up to date. Data not res...