Community

Resolved! joining

got my sim in the mail, got a confirmation email that included my phone number.Now the website won't let me sign in to activate and says cannot find my email and that my phone number is not valid or I have already used it to sign up.Of course I used ...

Resolved! Autopay and funds in PM account

How does it work if I have funds in my PM account, but I’m also set up with a credit card in Autopay? I’m guessing both aren’t necessary? Can I just have payment coming out if my credit card after I’ve used up the funds in my PM account?

Resolved! reactivation of phone and change my credit card number

I want to change my credit in my profile. How should I proceed?

Resolved! forgot password and user name

my phone is xxxxxxxxxxxxxxxxxxxxi have forgot my user name and password . so i need my user name back .please help me .its so confusing  edited by computergeek541: phone number removed

Resolved! Login information

Hello , I have forgotten/lost login information for my daughters account . How do I get it or how do I open new account ? 

Resolved! Plan Change and auto pay

I made a plan change that will happen on the 25th. I will be going down from a 50 to the new 45 dollar plan. My question is, Will Auto Pay work. As it did not work last month.I double check that auto pay was enabled I just don’t want A repeat of last...

Resolved! Reactivate account after sim-jacking

DISREGARD I found the tab to do this! Okay so my new SIM arrived today. I installed it and the account is showing the correct number. How do I reactivate my account? I selected “stolen account” when I deactivated it. 

Resolved! HELP! Used the same email address for 2 new numbers, can only access 1 account now

I have to update my payment information, but I can only log into 1 of the 2 accounts.How do I fix this?

Resolved! I am getting messages that say I do not have Talk. What does this mean?

Resolved! Data not working

I have Moto G Power 8 Lite and people with this phone has also been having issues. Is there any way I can get the APN settings file from a mod to send to my phone please. I can't access my APN settings and I've been without data for a week.

Resolved! Re: Locked out of my Account and system won't accept my payment

i locked out due to my security question. can u pls call me ASAP? my other no is xxxxxxxxxxxx thnx.  edited by computergeek541: phone number removedhello do u get it.

Resolved! Export Usage History

How can I export my usage history?  I need my call records. I am able to view them but do not see any option to export them.

Resolved! Data priority

What is the priority in which data and data add-ons are used?Lets say I have a 250 MB data plan per month, and I also purchase a 1 GB data add-on.When I use data, does it go through my 250 MB of data first before subtracting from my 1 GB?Or is the pr...