Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dear all, I can't access voicemail from my phone (when I try accessing it the voice only says "sorry, talk is not included in your plan")But I've checked my plan,it does include UNLIMITED Talk Canada-wide.HELP!!
I got a new account with 400 mins long distance, however the long D doesn't work. Can any customer service double check my account? What does "DO NOT USE INTL LONG D" means?
If I didn't make too much canada-wild call, can I choose the data only plan plus $15 for 400 mins long distance phone call as I need to call Asia?
Hi,i signed up with a month free offer and i got the amount in the available funds ...do I need any action before the monthly due date?
I am unable to use my phone and my bill is due evey 25th of each month. I already reseted and turned off my phone and is still not working. Can you please help? Thanks,Alejandra.
This offer is now available until December 16th extended from December 6th. Get your Sim and activate it online.
my service stop working, i can not make phone call or received. it is telling me i do not have active long distance and should add on to my account which i have alredy did, i have %53 dollar balace in my account
I'm travelling to the US -- Is both talk and text unlimited on this plan. I have a couple of phone meetings (calls from Canada to me in the US). I don't want to run out of minutes or the ability to text.
I have been trying to set up my mother in law's SIM for the last hour. I ported her TELUS Pay As You Go number to her new Public Mobile SIM. Once I entered the Credit Card info, I got this scrolling circle.. and this message.. "Please wait while yo...
I have enough funds in my account and need a new plant ( more data) .. I go through the process, no errors show up. and yet in the end, the funds in the account are not used, and I still have no data.
My monthly plan only got 50 minutes canada wild talk and I add on the $15 international longD. If I made long distance phone call, would it cost my 100 canada-wild minutes?
As title mentions - completed all the info to port over my existing number from virgin, included refering friend's number, plan choice, all payment info then immediately got the 404 error page after trying to hit complete. Any help appreciated, thank...
Why would an account be suspended for insufficient funds when you signed up for auto-pay?
I paid but I am not getting any data. I did all the steps to troubleshoot and it's still not working. I would like the data I paid for please
I've been with Public Mobile for almost a year now. I was currently paying $40.00 for 1GB of 4G-LTE with talk/text. My plan is on auto renew and the payment came out November 18th. I've just changed my plan as I see you now have a better option ($40 ...
I've tried searching the forums and have seen a few posts about it but I couldn't really see a clear answer. Sorry about the redundant post if there is one I missed.My Credit Card is expiring soon and I figured I would buy a voucher to ensure my acco...
First off, I had an issue resolved by a Moderator exactly 30 days prior to this new issue which to me, seems suspiciously involved but nevertheless will make the effort to resolve it first through the recommended method, ie these message boards. The ...
Hi there, Two days ago I've changed my plan from 25$ to 10$ as that was my balance on my account. The day after my account has been suspended. I toped up via credit card for amount 10$ - nothing has changed. I bought voucher as well so I toped up ano...
hello, I would like to switch from koodoo, ordered the sim card.I would like the $40 plan but the sim is a week away, can I do something so this plan is frozen for me?
I want to cancel the subscription. How can i do it
I already have two lines with PM. Both lines are open on my name with auto pay activated. My Master Card on both accounts also says my name only. I want to open the third line for my son. I'll open the account on his name with my credit card for now ...
Hi all, Since I don`t no to much about frequency bands of a phone, I just need help to figure it out if I can use a Cat s41 phone with public mobile. Here the specification of the phone: 2G GSM/GPRS/EDGE 2G Frequencies 850/900/1800/1900 MHz 3G WCDMA/...
hello there, need to change the plan from $50 to $10
I just signed up for public mobile. When I saw the sign up summary I noticed my birthdate was incorrect. Is it possible to change my birthdate to the correct one? Another thing, I was informed by a friend that if I use his number for the referal bonu...
Hello! I've had a phone with public mobile since the beginning of August of this year (2018) and never had any issues. Randomly today at approx. 245pm I went to make a phone call and it wouldn't let me and all the automated guy would say is "sorry pl...
Just want to confirm, the prices listed on the PM site does not include the $2 autopay reward? So for example there is a $35 plan, and if I do autopay then my plan is now $33 right? Just double checking because I think last year the plans that were...
Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...
Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...
Hello. I have been a PM customer for a couple of years now. Currently on the $40- 4.5gb 30 day plan. I am using an iphone XS. Today I completed a phone call and after I hung up, a message on the phone appeared "SIM CARD FAILURE."I have rebooted, ...
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