I'm helping a friend set up his voicemail but there is no prompt for making a pin #. He's been a customer for a while but he has never used or checked his voicemail. I held and pressed 1 but can't find a menu for the pin #?
The voicemail password is chosen the first time the custoemr calls into it. When there's an issue with it, the voicemail password can be reset from the self serve account. After logging in there, click on Plans & Add-ons, and then on Reset Voicemail Password.