Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased additional talk/text roaming after my first purchase expired. The second purchase does not appear to have been added/activators as I cannot call or text. Simon is not responding with a follow up chat. Help!!!
Where do I post for feature requests? Or to add support for feature requests?
Hi Community, my phone along with the Public Mobile SIM in it got stolen so I suspended the service temporarily. I bought a new Public Mobile SIM card from Telus store and reactivated the account. After reactivating I tried updating the new sim to my...
I recently signed up for the new $40 15gb at 4g plan to start with new cycle which started today. But when I checked it still has my old plan ($40 5gb at 3g) and has no mention of the new plan. How do I get this resolved? I have screenshots of my ne...
Is Nigeria included in this international long-distance?
Is there an outage in service for Northern Ontario, specifically Espanola? My phone shows NO SERVICE, and I was able to make a call an hour or so ago. There are high wind gusts in the area.
Hello I switched my plan from $25 to $40 (15GB) plan recently and I was told I will start using my new plan at renewal date, but I noticed I was charged $40(I setup auto-renewal) but still using old plan, can someone help check?
Hello, I started using PM last month on October 6. At that time I joined the promo 2GB for 12 months. This month when I renewed my plan on Nov 5, the promo plan cycle falsely suggests that I am already in my 3rd plan cycle. This means I'm losing one ...
I switched from Rogers to PM about two weeks ago and since the switch, I can’t receive phone calls on my iPhone. I’ve tried restarting the phone, resetting all settings, switching airplane mode off and on repeatedly, removing and inserting the SIM c...
Received a voicemail earlier that there was an issue with my Port from Zoomer and was given a phone number to call back. I called and the rep was not able to find my number at all.
I am now in the new rewards and kinda wished I never switched , but anyway I have been keeping 15 points just in case I ever went to the USA, I could pick up the 10 day USA roaming package add on with points.But when you read the community forums al...
Can't find out where my account i
This is getting very very frustrating.Every day there is a new issue.System was down.Unable to activate new lines.Unable to see account info.Credit Cards being denied.Now No New Toronto Numbers. Can somebody please assist?!?!?!?
Hi trying to set up new payment system but PM is not letting me sign into my account. They are sending the code for a password reset to my Samsung s10 but it's not arriving....
my account has been suspended. Why? I am on the auto pay plan. I am not happy
Hi,I've been charged by your network, I don't live in Canada. Someone has used my card details. If you could assist me to refund my money back.Thanks
I put money on my account for text roaming in the US and activated it in August. I just looked at my account and it says:Unlimited messagesUS Roaming - Unlimited Text (10-day)10/10 Days Left Does this mean that I never used this service to send or r...
Looking at my account for Nov.3 - Dec. 3, it says I have used all my allotted data for the month already (1024 MB). Looking at my detailed usage, I used about 55 MB on November 3rd, 2 MB on November 4th, and 125 MB on November 5th. Today's usage is n...
Hi, My friend just signed up as the new register. And he was wondering that he automatically signup up for the new reward system. Thanks
I ported my number from Freedom over 12 hours ago and cannot receive calls. I have tried restarting my phone multiple times, as well as removing and reinserting my SIM card with no luck. I can still send and receive texts as well as make calls out, I...
This was purchased on Amazon a couple of years ago and was using a Virgin Mobile card fine. I just swtiched over to Public Mobile and all I can do is text. If I receive a call it only goes to voice mail.
Can't seem to find the compatibility chart.Does anyone know if the Samsung Galaxy S22 Ultra is compatible with Public Mobile 3G plans?
I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...
I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...
my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...
Please refund $20 for roaming package that did not activate on device.
I’m set up with autopay and no payment was taken but my service has been suspended.
I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?
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