Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am in a 5G coverage area but my phone still shows LTE and I did a speed test and I am only getting 73.73 Dowload MBPS!! According to the website I should be getting up to 250 Mbps download speeds.I have an iphone XR and an eSim.Please helpThank yo...
I’m phone does not call Canada from Yuma azphone number is ### #######
I am writing to express my concern about a SIM card that I ordered eight days ago. I was informed that the SIM card would arrive within 5-7 business days, but it has not yet arrived. I am starting to get worried, as I need this SIM card for my phone ...
@CS_Agent Please help! I signed up to PM from Rogers but was having trouble setting my my esim and I had tried three different Esims, without any luck. Rogers has cancelled my service but I’m still not activated successfully with PM. My phone number...
I am having a very difficult time to change from my current phone provider to Public Mobile. I have followed all instructions but when it got to the point where they tried to complete the process, it came back with failed attempt or technical issue....
My phone has been down for a few days now and it’s literally impossible to get help. This company is a complete joke and the people working (a real stretch) are useless!!! I have submitted tickets and someone comes up with a lame question or suggesti...
I am sure this has been asked a thousand times (there should be a sticky somewhere!), do you maintain all your add-ons if you reply YES to a Public Mobile subscription offer? I know I keep my rewards.
What is your thought on the $34 20GB @ 5G? The reduce speed definitely not attractive!
How do I get my old username back??? It stated "that username is already taken" when I was trying to sign in to the community.
Hi there, I am getting a lot of calls today which is 20 Nov 2023, the callers saying that they got a call from my number but I haven't dailed to any of them, I nearly got 15 to 20 calls
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEIDCould someone give me the porting department phone number?Thanks!
Hi there,Just completed my registration for the promo plan of $34 for 30 G. It came back that there's issues. What's the problem?
Going to order a physical SIM, and wanted to transfer my current number from Fido. Just wondering for the days I’ll be waiting for the physical SIM Card to arrive, will my Fido number still working?
Can family members share one plan using two cells Phones?
@CS_Agent need help please, I cannot connect to network nor can I submit a ticket
Who the hell do I contact about reimbursement on being billed twice in a row???
I purchased a US roaming add on and when I went to America i had no service all day, I want a refund. I tried everything, restating the phone and so on, this was a huge inconvenience.
I have requested for transfer of my number. It’s been more than 5 hours still I did not get the signal I have restarted my mobile several times still no signal. Any troubleshooting steps that I can follow please help
HeyI think I know what the answer is going to be but just want to make sure.I accidentally made a new account but have actually been a long-time community user.Long-time community members remember by old community account as Brettster99When the switc...
I am not receiving the OTP code to confirm my identity …not receiving any texts or calls & cannot call out either …help!
I changed to a new phone but lost my eSIM, how do I get it back@CS_Agent
Hi everyone! I’m going to be going on vacation to Cuba and just wanted to ask, if I use my data in Cuba like connect to their wireless network and get signal from their carrier but it will be like still connected to public mobile, I wanted to ask so ...
Right now, I get around $5 back in points from autopay and loyalty. Is there any benefit from going to the public mobile points system? How much could I expect to get instead? They say how to get points and how many points I get, but there isn't anyt...
need to resubmit transfer request for my number @CS_Agent
I just paid for another 90 days, and then logged in and saw a better Black Friday deal. If I select the option to start the new plan at next renewal (as shown in my screenshot), will I still get the Black Friday price?Cheers!
Need to talk to a agent
Wold Blitzer here with a Breaking News alert....A new plan is available! So, what do you do, take the 20 GB at 5G speeds or the 30 GB at 4G speeds?
I am able to use data but am having problems with messages and phone calls. When I downloaded the eSim I did get an error message. Would it be easier to just buy a new SIM card?
When I sign in the web page wants to send a confirming text to a number that is not mine
Hi there,I need to go to a store to buy a sim card to go into my phone (my current sim card is incompatible) before I can properly complete the registration. Will I be able to get $10 refund for that & still able to sign up for the plan?Thank you,Er...
