Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just switched from Virgin to Public Mobile last week. I can receive sms messages from people but can't get verification codes or call verifications for banking to my new phone. Help please.
Hi, I subscribed a 5 G plan but want to switch to another plan. There is no way on the website or APP to do it as I haven't received SIM card yet to activate the plan. What can I do? I don't want to miss the Black Friday Deal.
This is beyond unacceptable the level, or rather no-level of customer support this company offers or does not offer.I used your service for 1 day before getting a better deal at Virgin and switching back. When will I be reiumbursed? @CS_Agent @CS_Co...
Hi.I have a basic plan with rewards like 2$/month because i autopay per exemple. If i upgrade, will i lose these rewards and get the points instead?
New customer, So cryptic, they processed payment but n esim?? FRUSTRATING FIRST INTRO!Not able to get help as no agents will respond - None available!!!!
Do all of your plans include call display, voicemail, call waiting, call forwarding and conference calling? especially the $40 plan with 5G speed?
Hi There, I opened an account however I cannot receive text messages to the phone number used to set up Ever Safe. Which means I cannot get into my account to cancel the request. I have been charged on my CC for an account I cannot use. I would just...
Hi, Maybe this is a dumb question, but I just want to send and receive SMS messages for a few days while I'm visiting New York City. So if I buy the "US Roaming - 250 MB Data" Add-on, would that include sending SMS messages?Or do I have to buy the "U...
Hi . My problem is that public mobile mention that the 5G speed is up to 250 Mbps . However, with the 50 go 5G service , my connection has reached a maximum of 30 Mbps . This is very weird and I want to know why . Thanks ( I'm on iPhone 11).
i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?
Hi there,How do I cancel my account? I moved from Public Mobile to a new provider and want to confirm account cancellation. I cannot login anymore and get to my account details/billing info. I cannot seem to reach any person, or access the support ti...
Way to pull a fast one on existing or new signups https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed14
Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't comp...
My esim activation wasn't successful. I tried to submit a ticket but there's a system error. I want the support team to cancel my subscription and issue a full refund. I'm glad I didn't transfer my number yet, otherwise, I'd have been without service...
Hello, Please advise how to switch to a new plan while still waiting the sim card shipped to me to complete my activation.Thanks.
Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...
I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...
Hi. I was abroad for about a month and suspended my subscription before I go. When I returned, I paid and activated my subscription but now it's over two days that I don't have any service (call, message or data) and I get the 'not registered on netw...
HelloMy phone is iPhone 12 Mini.Yesterday, I completed a number transfer from FIDO using eSIM.I got some messages from FIDO. They requested to approve a number transfer. I have done that.Since yesterday 8 pm, my FIDO service was dead.Phone is normall...
I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...
I cannot open my account since i changed my email addressI wanted to add on a US roaming package and could not access my account ever since I changed my email address.has locked me out now for 10 days
I became a new customer with PM 4 days ago, and PM made a mistake about my plan(20GB versus 40GB). I tried to have them corrected it, but so far there 's no response from CS_Agent for the last 2 days. Please help me to cancel my new subscription sin...
I've been trying over the weekend and today.I tried 2 different cards and each time I get the payment processing error.Does anyone have any idea on why this is happening.There is no one available on live chat.
I have paid for blackfriday plan subscribe but not yet ported in.I’d like to cancel the subscribe and refund also.
I signed up for a plan with an esimm, I entered the payment info, I got the welcome email, there was no QR code in the email, I downloaded the Public Mobile App, I logged in with ID and password. The app is just got a spinning wheel. It doe not activ...
Hi, So I signed up for the first time for public mobile, and could not receive the PIN code when logging in, what do I do to be able to log in to my account? Yes, the text works, and I have ported my phone number.
Hi, I'm new to Public as of yesterday and I am trying to log into my account. I receive the OTP to my email address but when I proceed after stating this is a secure device it says I am registered with Public and need to enable full account access b...
I've received a text that I've entered the ESN/MEID wrong , so my number has not transferred. No one has contacted me yet and the online chat is not allowing me to submit a ticket. Any help? Thank you !
Hello Guys,I subscribed myself and my wife to Public Mobile and I was able to activate mine via e-sim. For some reason when I was doing her's via Public App the option to check IMEI didn't show up. I was experiencing some lagging so I ended up procee...
Is there a way to change my temporally phone number with public mobile?
