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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25848 Views
  • 136 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37515 Views
  • 185 replies
  • 29 Bravos

Public mobile sim card issue

I recently got a new phone for a friend. I bought a pm sim card for her. Her new phone can make calls but cannot receive any calls.

Tunku by Great Neighbour / Super Voisin
  • 321 Views
  • 2 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2 -- Cancelling Amber Alert Message

I recently helped a 97-years old senior purchase a ZTE Cymbal 2 flip phone through PM -- essentially for use in an emergency, and he has settled down with it well. Recently, he received an Amber Alert which seems to have stuck on his mini screen. He ...

sa7375 by Town Hero / Héro de la Ville
  • 15765 Views
  • 14 replies
  • 2 Bravos

Can’t log in to my account

Hi. I have an account linked to this phone number that I need to cancel but I can’t log in to my account, and I am not receiving the security code to my phone or my email when I try to change the password. 

marion7034477 by Great Neighbour / Super Voisin
  • 1021 Views
  • 6 replies
  • 0 Bravos

Transfering calls and/or messages to EU SIM

Hi, I moved abroad (Belgium, Europe) and have no cell service with my PM SIM. Does anyone know of ways of using a virtual SIM transfer service that makes it possible to have messages and/or calls to the PM SIM transferred to my Belgian SIM in Europe?...

Ronaldclays by Great Neighbour / Super Voisin
  • 410 Views
  • 5 replies
  • 0 Bravos

Refund request

Why did PM automatically started a new cycle?I have disabled my pre-authorized payments.Please provide refund

edcunn by Good Citizen / Bon Citoyen
  • 939 Views
  • 12 replies
  • 0 Bravos

Any cautions on using a new Pixel 7 Pro with Public Mobile?

I've got the $120 12 GB 90-Day Plan, and have been quite happy with it for a number of years through a couple of phones, lastly a Galaxy S9 (with the exception of US data plans the last year or so...). Just ordered a Pixel 7 Pro, and wondered if ther...

WRXFiles by Good Citizen / Bon Citoyen
  • 1029 Views
  • 4 replies
  • 0 Bravos

Resolved! Is the TCL 30XL compatible with public mobile?

Is the TCL 30XL compatible with public mobile?https://www.amazon.com/TCL-Unlocked-Display-Smartphone-Quad-Camera/dp/B0BCVRSWV5?ref_=ast_sto_dp&th=1 I want to get a phone but I want to get a cheaper one online it doesn't say its not compatible but its...

Dustylove414 by Great Neighbour / Super Voisin
  • 567 Views
  • 2 replies
  • 0 Bravos

activation

activated account and paid for first month.  public mobile will not come up on iPhone 11.  previous provider was Telus through work.  how on earth do e get public mobile to come up?  have been turning phone off and on to reboot for 24 hours

cjvg by Good Citizen / Bon Citoyen
  • 768 Views
  • 8 replies
  • 0 Bravos

US roaming package for $20

I just tried to purchase the $20 US roaming talk text package and checked my credit card and there are two pending payments for $22.60, can you please cancel one of them?

BMusial by Great Neighbour / Super Voisin
  • 468 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

Need link to chat with customer service agent. 

Terri86 by Great Neighbour / Super Voisin
  • 382 Views
  • 2 replies
  • 0 Bravos

Resolved! data usage/cost

paid $35 on 18th, added $15 after, almost out of data? $50 for 2 days?

guyc by Great Neighbour / Super Voisin
  • 513 Views
  • 5 replies
  • 0 Bravos

Thoughts on new $40 30 day 5GB unlimited Canada call/text on 4G

I currently have the old (very old) $120 3 month 12GB unlimited provincial talk / international text with LTE.  I have several loyalty and other perks that drive my bill down to 30 and change. Will changing my plan reset any of those perks? The way I...

apearse by Great Citizen / Super Citoyen
  • 926 Views
  • 7 replies
  • 1 Bravos

Resolved! Can’t receive incoming calls

Hi there,I referraled a friend a few weeks ago and helped her active her SIM card. But she still can’t receive in coming calls. How can I help her to fix it? Please help. Thank you very much.

Abby5 by Great Neighbour / Super Voisin
  • 742 Views
  • 8 replies
  • 0 Bravos

unregistered sim

Why is my phone suddenly saying that I have an unregistered sim when I have been using it and paying my bill?  What caused this to happen?  I was able to fix this by turning my phone off then back on again, but don't want this to happen again.  What'...

GlennForward by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

3G to 4G upgrade

Hey I see you can upgrade to 4G -15GB for $40 in plan details on sign in page,is this correct?Also, if so any  around a 4G special from 3G to smaller gig plans like a $30 -7GB deal, I only have $25-1GB plan and rarely need more so I wasn’t to go to $...

Scamp by Good Citizen / Bon Citoyen
  • 513 Views
  • 5 replies
  • 1 Bravos

Use iPhone 13 in us

I have the $60 us plan, grandfathered.will my iPhone 13 still work properly in us after the end of the year.  I understand most major players are changing from 3G.   Will my phone go to LTE automatically??  Expect to be south for approx 3 months

Donski51 by Good Citizen / Bon Citoyen
  • 1516 Views
  • 19 replies
  • 0 Bravos

Resolved! Need to stop autopay

Lost cell, Cant remember 4 diget access code so i cN stop autopayNeed to speak to customer service

Thekatzmeow by Great Neighbour / Super Voisin
  • 798 Views
  • 8 replies
  • 0 Bravos

My SMS texts are not showing the right number

Hi, I recently joined PM and then ported over my phone number. I'm having an issue, as my phone calls are correctly showing up with my ported number, but my texts are still coming from my temporary PM number. Thus, my contacts are not recognizing my ...

LSBH by Good Citizen / Bon Citoyen
  • 793 Views
  • 9 replies
  • 1 Bravos

15GB 40$ Text Sms Offer

I agreed to the SMS offer 15GB $40 Offer on SMS . My plan did not update at the renewal date 2 weeks later??

Dawn24 by Good Citizen / Bon Citoyen
  • 609 Views
  • 6 replies
  • 0 Bravos

Payment problem

I set up automatic credit card payment. But my phone has been temporarily suspended because payment problem. I don't know what happen, how can figure out what's going on and Let my phone back to work?  Thanks,  

Shang by Great Neighbour / Super Voisin
  • 288 Views
  • 2 replies
  • 0 Bravos

3G vs 4G

Changed to the new 4G/12 GB plan almost 2 weeks ago.On a brief call and noticed it said 3G. Should this concern me?iPhone 12 

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rossputin by Model Citizen / Citoyen Modèle
  • 579 Views
  • 5 replies
  • 1 Bravos

Resolved! changed provider

I changed Sim card to a different provider and am still getting charged by public

lbonnar by Great Neighbour / Super Voisin
  • 276 Views
  • 2 replies
  • 0 Bravos

Need my account no

I have public mobile no 437xxxxxxx and I need accoun Edit by Dunkman: removed personal information from public forum

Khushnood by Great Neighbour / Super Voisin
  • 286 Views
  • 2 replies
  • 0 Bravos
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