[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Over charges ---
I checked my credit card statement and found that i was charged three times in Jan., instead of two - how do i get hold of someone to find out about why this was done??? Bloody submit a ticket thing to talk to CS is useless ... getting frustrated ......
Resolved! can't login
I can't log in to my account, it says I'm locked out
Tired of trying to figure this all out
I just need my account activated. I have already paid for a subscription and for some reason, I can't use my current sim nor esim after it was said it was compatible. Every time I log in... I get back to continue activation and I can get past that pa...
Resolved! Error when entering my new business Visa...
Hi guys, I got a new visa but when i enter my new # I get error of:! Sorry, We're not able to process this request at this time. Please try again later. (tried multiple devices/pc/browsers, called bank they said card is active and fine and it works e...
Getting started
Telus just manually approved my transfer to Public Mobile. What’s next ?
Upgrade to a 5G subscription from current 4G plan
I currently have a 4G plan at 60 GB for 3 months, I am not given the option to upgrade to 5G which is a deal breaker as I purchased a new phone that is 5G capable.
Resolved! Calling Internationally
When placing a call to a different country, I get the message 8b1 - call cannot be completed. How to I call a different country?
I replied "YES" to the $24 4GB promotion last week, but it didn't update on my latest billing cycle
I replied "YES" to the $24 4GB promotion last week, but it didn't update on my latest billing cycle (today)Can I get a refund for the incorrect plan which renewed, and have my plan updated to the $24 4GB promotion?
Resolved! I received the $24 4gigs deal but I'm not sure how to confirm it on my account
I replied yes to the deal on text to change my plan on the next renewal date. I wanted to confirm the details but couldn't find anything on my account. When I logged in it said I was still subscribed to my current plan. Then when I refreshed the page...
How do I access my bills after terminating my Account? The private message feature doesnt work
I transferred my phone number from Public to another provider about a year and a half ago. I need to access my phone bills from 2022 for some important applications. I tried using the chat, but it asks me to log in to my account to connect with an ag...
app vs website account management
Please make them equivalentmy phone has an older version of Android, thus I cannot install the Public Mobile app. I had to ask my friend to borrow their phone already 2 times ( to activate and to set up PIN). thanks
phone down New Credit Card Won't renew plan
I keep getting an error saying it cannot process my request at this time. My phone plan is on hold and I am trying to enter my new CC# but over and over it will not accept it.The bank confirmed that the card is active and they can see Public Mobile ...
Resolved! New offer
Well, I still get to keep my present rewards if I take advantage of the new offer?
Resolved! Auto pay
Are you rewarded for automatic billing to a credit card?
How do I cancel my subscription
I am having an awful time trying to cancel my subscription. Can someone please tell me how to do this?
Resolved! Number transfer problem
I setup a new account and i transferred number from another provider however i cannot receive calls or text messages i can make calls.
Resolved! $24 4gb at 4G speed offer received.. can anyone confirm details of talk and text?
I have a $15 a mth plan with 100 mins of canada talk and unlimited text 250mb data at 3G speed currently.Looking at taking the offer that was texted to me of 4gb of data at 4G speed monthly, but there is no mention or details of talk or text and is o...
Service out for the last three days
Hi,Wondering if any of you can help me. My phones data and text and calling just stopped working 3 days ago. All I can do is wifi.... ive submitted a ticket to customer service, and received no response at all. I've tried to resubmit, and I get an er...
Resolved! 24$ for 4GB data at 4G speed - Monthly rewards vs points program - forced switch?
I received this offer a few days ago. It ends tommorow on Jan 14th.I have been with public for 6 yrs and have been on their monthly rewards program and have 8$ off each month towards my current $15 a month basic plan. I am considering doing this offe...
cannot update card, it always says cannot submit
card info changed, trying to update in my account and will not accept the info, what can i do?
Subscription
How do I subscribe to promotions, I unsubscribe a few months ago and wanted to subscribe back for promotions .Can someone please help. Thanks in advance.
Data traffic
Hi Team.I have a problem with my mobile data traffic. My cellphone Realne 6 , model RMX2001. I came with IT from Ukrainie. When I się wi-fi no problem with internet, when I put public mobile sim card to telephones of my Canadian friends, data traffi...
Dropped calls
Occasionally the call drops when we answer our calls, or even worse says the number is no longer in service.
24$ deal ?
I've been with public over 6-7 years how come I don't get these offer's ???? Don't get me wrong I love public and will never leave. Just would be nice for people that bein with public more then 5 years to get a perk ... Like (ex) one year I got fre...
Resolved! When do add-ons start?
Hello:I want to add-on the USA talk/text packages for a trip to the US next week. When do the 15 days start -- the day I add the add-on -- or the day the add-on links to a US network?Thanks!
no longer receiving payment alert texts from PM
Has Public Mobile stopped sending automated text alerts when an auto payment is made and your montly plan had been renewed? I haven't had one for many months now, and it was a useful reminder. I'm still getting the texts about offers and complaints p...
$24 for 4 GB is being offered to some existing customers
Hi, I'd like the offer of 4GB of data for $24 on the homepage. My mother was offered this deal via text today as an existing Public Mobile customer and I was not. Not really fair as a loyal customer.
Unlock my Samsung S6 to use abroad
Does anyone know how to unlock a S6 Samsung, So We can travel abroad.
over payment and discrepancies
HiThe payment history on Public Mobile don't add up with my credit card payments!I am frustrated because I want to talk to a human to explain the difference, can't even submit a ticket (yes, I cleared all data and and and), I am very tempted to switc...
