Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is really stupid. I’ve tried to renew my account several times and it keeps saying there’s an error. There is enough funds in my account and the information is correct. I’ve checked several times. I even tried my credit. I’ve tried “simon” and I...
I type "Hi", I hit send. My contact receivesHiHiHiHiHiHiHi
Hello, I have a $15 plan since 2020 with rewards of $ 2 authorised payment and $ 1 loyalty. If I change my plan to $25, would I still be eligible for loyalty and authorized payment rewards? Hoping to hear from you guys.Thank you so much in advance.
I ran out of data and purchased an extra 1G can I get it added to my account?
I recently switche my plan to the 4G plan, and I've been getting these " can't get MMS : Timeout" messaged randomly. I have the same phone a before with the same settings as before, is there some new setting I'm supposed to change on my phone or do...
I want to know my account is suspended when I paid my bill on August 13 with 3 payment vouchers?
Hello Community, I currently have the $25 monthly plan, I have had to purchase add-ons on several occasions. Anyone planning to upgrade...any thoughts. The $41.25 monthly plan looks intriguing. Is it worth it to change from 3G to 4G speed? @Eliza5 ...
Is there any truth to this... Not sure if people are just trying to get us to switch to their plan but I have heard several times that Public Mobile is going out of business and not to put anymore money into the account. @Eliza5
hello i cant use my email address to verify my account because i cant login. i accidentally put in the wrong suffix at the end of the email address when i created my public mobile account.
Telus’ Roam like Home option expires at midnight so I was wondering if PM also expires at midnight on the 10th day? For example, if I purchase a 10 day roaming package on Sept 1 at 8 pm the does the package expire at midnight on the 10th or 8 pm on ...
Hi, I'm traveling out to BC from Ontario and I am a little unclear about how the traveling will impact my phone coverage. Do I have to get an add-on for the time I'm traveling to be able to send and receive emails, texts and calls from Ontario while ...
Hi, I am travelling from BC to Alberta this month and wanted to know once my data is used up from my plan (~5 GB left) I would be using my 6 GB data bonus while in Alberta and when I come back to BC before my plan renews. Is that correct? Thanks.
Hello. I live in Canada and I have a monthly data plan by Public Mobile since 2021. I travelled to The US recently and I purchased a 10 days US data add on for which I was charged $20CAD. However, the plan never worked during my whole stay and I did ...
Okay. I like Public Mobile but trying to get help or make a complaint is **bleep** near impossible. I purchased a US Roaming package for use Aug 3 - 10 for our Alaska cruise. I was not able to connect at all in Juneau, Skagway or Ketchikan yet my ...
You cannot reset your password using your email if your email's user part contains a '+' sign. The plus sign is a valid character according to RFC 2822, and the activation page has no issue with it. Any idea how one can report the inconsistency to PM...
I was helping troubleshoot a data issue earlier today so to test if their data was working I decided to send an MMS (photo) to their phone in the US and used my phone with the unlucky $13 plan since an MMS text would not be metered against my 50 SMS ...
Hi How do I change my 4 digit pin and register my number under a new email id?
Hello, I recently upgraded my plan to one of the new 4G plans, and was charged accordingly during my last billing cycle. However, I noticed today that I'm still on my original 3G plan (which has less data). Why might this be? Please advise.
I went on a vacation to another country for a month so I suspended my plan for the time I was gone. When I got back I tried to reactivate and it was not working, it said I needed to make a payment to reactive the plan. My plan is 15$ a month and I ha...
Hello, I lost my Sim Card. How can I get a new sim card?
Hi there, I've recently bought an iPhone on your website. But something is wrong with the price... when I open the page with phones it shows one price, but when I click on the phone, the price magically becomes higher by $30. Let me know what it is. ...
How long does it take for rewards to show on our account?
Public Mobile has cused me a lot of inconvenience in changing my Cel number whist I was away for over 4 monthe and did not have the courtesy of mailing my SIM Card, however they did not heistate charging me every month to date. |The least they could ...
We have unlimited text and calling. However, texts aren’t sending unless on wifi
I have an issue where I've received messages from public mobile on text indicating that a certain percentage of my data has been used up, and in fact yesterday got a message saying 100% has been used up. I've logged in multiple times during the last ...
I’m having a hard time figuring out what I have left for data on my account. Can somebody help me out please? I had a 2 GB credit plus the 250 data with the plan I have and purchased an add on and now I’m totally confused on how much data I have left...
Need a puk unlock code
It shows blue page with yellow circles and cell in it, when log in pressed.
I just bought a U.S. Roaming package while in the states and it is not working. I have both my roaming and data turned on but I can not send text messages or call. When I attempt to send a text message, I get the message "Sorry, your plan does not in...
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