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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15970 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26974 Views
  • 184 replies
  • 27 Bravos

Resolved! Data Add on not working

I just purchased a data add-on to my plan. However, it has not kicked in yet. Does it apply immediately or do I have to wait for sometime. I bought the add-on online in my Public account. I urgently need data for tomorrow. Any support/assistance is a...

public19 by Great Neighbour / Super Voisin
  • 899 Views
  • 7 replies
  • 0 Bravos

Resolved! Family Plans

I have been with Public mobile for close to a year now, or longer believeI'm wondering if there is a family plan that I can get into, as the plan my wife and daughter are on, is not suitable for what they need the data forThey're both starting school...

Freddy78 by Great Neighbour / Super Voisin
  • 708 Views
  • 8 replies
  • 0 Bravos

Resolved! Can’t reactivate my service due to email change

My sons account was registered to my account and because the public mobile website has changed, i can’t top up his account to get his service going due to his email change. How can i change his email to get his service going?

tanyald1979 by Great Neighbour / Super Voisin
  • 269 Views
  • 4 replies
  • 0 Bravos

Resolved! Does Public Mobile offer a discount for people on ODSP?

As the title says.  I am on ODSP and I have limited income.  I am on the lowest tier and I would like to upgrade to a higher tier plan that offers 4g data that actually loads webpages when I am out.

lancef by Great Neighbour / Super Voisin
  • 682 Views
  • 10 replies
  • 0 Bravos

Two accounts.

OK i have two numbers with Public mobile and I'm looking at down grading my account. I just don't want to loose me Plan and  promos. Can I switch numbers from one of my accounts to another so my wife would have me plan and promos, the I could decide ...

Resolved! Openings

Iam trying to get my account reopen and I need the Code

DivineChris by Good Citizen / Bon Citoyen
  • 609 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't log in

Hi! I have updated my password and the emails match however, I am still unable to log into my account. 

mamabear_5 by Good Citizen / Bon Citoyen
  • 428 Views
  • 9 replies
  • 0 Bravos

Resolved! How to get Help for a Cell Tower issue

We recently got a new cell tower in my area and there have been a few issues since , like today , cant call out and no calls are coming in . And I know its the tower because I just drove out to the next towers coverage area and phone works perfectly ...

xjeepguy by Good Citizen / Bon Citoyen
  • 1299 Views
  • 26 replies
  • 0 Bravos

Phone Service

Hi, I changed my plan, made payments and it should be effective July18-August 17 but I still have no service.

Macherie by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Resolved! one time top up

would like to purchase one month top up

Jsmall by Great Neighbour / Super Voisin
  • 275 Views
  • 3 replies
  • 0 Bravos

Resolved! How to report a payment

Hi, I am currently travelling and I don't need my public Mobile plan for two months. But my plan has just been automatically paid on the 20th of July... So here is my question : is it possible to report this payment on the 20th of September?Thanks fo...

Clairon by Great Neighbour / Super Voisin
  • 313 Views
  • 4 replies
  • 0 Bravos

Resolved! 4G speed

I've upgraded my plan to the "improved" 4g speed, waited 48 hours, removed and reinstalled my sim card and restarted my phone.  It appears that my data speeds have not improved at all. What can I do to rectify this? 

frombfe by Good Citizen / Bon Citoyen
  • 779 Views
  • 7 replies
  • 0 Bravos

Public Mobile will not accept Visa Debit

The issue from this thread is back:https://productioncommunity.publicmobile.ca/t5/Get-Support/Does-Visa-Debit-work-with-Public-Mobile/m-p/816633#M546642I was able to change it to Visa Debit, but it stopped working, the service is suspended and it giv...

G6 by Great Citizen / Super Citoyen
  • 2381 Views
  • 40 replies
  • 2 Bravos

Resolved! Transfer phone number from ITalkBB

Hi there,I started to transfer my ITalkBB phone number to Public Mobile about 7 days ago. When I phoned ITalkBB to cancel my phone number and close my account, they asked me to contact Public Mobile to make sure the transfer is done. My question: how...

Yuk268 by Great Neighbour / Super Voisin
  • 2012 Views
  • 5 replies
  • 0 Bravos

Resolved! Available plans

I'm paying $35/month but my plan is not the $35 plan. My plan isn't even listed. Why am I not getting the $35 plan when I'm paying $35/month?

dakd4749 by Good Citizen / Bon Citoyen
  • 1015 Views
  • 12 replies
  • 0 Bravos

Resolved! Removal of rewards + unable to access rewards section

Hi everyone,  I've been on the PM network for 1.5 years now. I had collected a couple rewards on the way but for whatever reason, they are no longer applicable to my account. I haven't changed plans (until today) and I'm not able to log on to the rew...

Mp26 by Great Neighbour / Super Voisin
  • 547 Views
  • 11 replies
  • 0 Bravos

Resolved! Logging in- help!

I don’t have my email anymore attached to my account I know my password but when signed in it wants to verify me but doesn’t give an option to send code to my phone. How do I get an agent to update my email? I called 611 to update my payment that way...

100 min limit!

Hello, I have 100 min limit plan on my simcard and when sb call me also inside the Canada my limited minutes start dedusting and it is so wierd to me, how can I fix this problem? Thanks

Sasan100200 by Great Neighbour / Super Voisin
  • 450 Views
  • 11 replies
  • 0 Bravos

Resolved! Sim card

Need help im trying to activate a new card to my account because i lost my simcard, i bought a new one but it wont let me add it. It just keep having my old one in the slot.

Resolved! Can I download a voice mail message?

Hello, I have a voice mail message which is very important to me. I have put my phone on speaker and used a recording device to capture it but the quality is not very high with this method. I would love to have an mp3 download of the original message...

Rodphelp444 by Great Neighbour / Super Voisin
  • 245 Views
  • 4 replies
  • 0 Bravos

Resolved! Data Plans for Travelling - Sailing at sea

Hi, I'll soon be travelling from Florida to Plattsburgh on a sailboat, at sea. The whole trip isn't supposed to be that long, so I'm looking to purchase some data add-on for this trip. My only concern is that I won't be able to have cellular network ...

William7 by Great Neighbour / Super Voisin
  • 987 Views
  • 4 replies
  • 0 Bravos

Resolved! New account # want to port my number to public

I am currently with Koodo I have activated new number with public mobile. Now I need to port my number from Koodo to public what should I do as I didn't see the option on self service 

2121 by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 0 Bravos
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