Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I just placed an order for an I phone SE 2. The condition grade of the phone I selected said - Like New - price $499.00. Sounds good to me. I'm looking at the purchase receipt and it says the condition is Great. Not what I ordered. Can we fix...
This is completely useless!! I can’t login to update my payment method, cut the service off yes but lock a person out so they can’t do anything to fix it!
Trying to update our credit card information but cannot sign in to my account even though I have the correct logon and password.
i used my old email for my account and now they are asking me to verify my email but i dont have access to it, how do i fix this?
I am loving my Public Mobile service. I have been on the $40 5GB plan at 3G speed for approx. 3 years Has anyone recently switched to the 4G? I understand it should be up to 30 times faster.What kind of difference are you noticing? Is it just as...
The iPhone SE 2 pre-owned product page has the technical specifications listed for the older generation iPhone SE. I ask Public Mobile to fix it so that the correct information is shown.
How to make online account so I can pay online/ My cart already activate in the store I tried to make account online s but it say that sim card number unveiled
A few days ago I received and email and a badge for top 50%. But no money shows in My Rewards ($1). While on the same day one of my other accounts received an email and and badge for top 25%. And money for it was in My Rewards. My activity in the C...
Hi, I was wondering if it was possible to change the plan renewal date so it resets on the 1st of every month. Has anyone done this? Thanks Jerome
Hi Everybody, I'm wondering if it is possible to change my active 3G plan to a 4G plan? It looks like the option was a possibility in the past?...if so, will it be possible again? Thanks in advance for any help!
I'm trying to make a payment with a credit card that I update on my profile to resume my service, but no luck so far.
My talk and text works and my data has always worked and now it just doesnt. I tried restarting the phone, all that stuff. And the fact that there is NO CUSTOMER SERVICE and only a chatbot and then us supposed to talk amongst ourselves is sickening. ...
How can I add my son' self phone sim card to my account so I can pay his monthly fee? Hi is at public mobile as well.
Hello all, I'm (trying really hard to be) returning to Public Mobile after 5 years. It seems I made a mistake when activating in that I logged the port request immediately rather than getting a number first and then porting, but in any case, here I ...
My dad has a prepaid flip phone from Virgin Mobile. I want to switch him to a smart phone and transfer to Public Mobile plan. Do I need to buy a new SIM card from Public Mobile? Is the SIM card in the flip phone the same as the one smart phone woul...
how do I cancel my cell
i added 300min international calls and its not working
Hi there, I am having difficulty updating my payment information since there is new website. I am trying everyday but its giving me same error." Sorry we didn't find what you were looking for" error 404.
Hi,I lost my phone a month ago. The phone was activated with public mobile. After noticing that I lost it, I canceled my plan. I got a new phone and got a new SIM card. I tried to transfer my old number but couldn't since I don't have my old SIM car...
I have been out of the country for the last months, and paying for the $35/month plan despite not being able to use my phone number at all. I just logged on to change to the basic plan and took a look at my call history for the last 90 days (the max ...
Hi, I removed Autopay but still got billed for the next cycle. I have not used the plan since last cycle. Can payment be refunded?
When called it says I'm not set up to receive phone calls. And if I go into supplementary services this is the error I get.
The plan that I have has US & Canada unlimited calling however, I cannot call to Canada from the US? Any solutions?
by law the carrier does this for free not spam but the law
removed spam
How will I know if my number port is successful?
Does anyone have any idea why I receive some MMS but others "time out" or I receive a message saying " can't get MMS not connected to the network "... But I am connected, my data is turned on. It seems to only happen to MMS sent by one of my daughter...
Hi I am new to public activated my SIM card an hour ago and my new number is not working.How long do I have to wait before my phone number will work??
@I have a sim card that was already activated but I don't know the 4 digit password how do I find out what it is ?????
If I have international minutes in my account, can I use them to call home if I'm in Ireland.
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