need to pay my plan bill

[saw2165]

i need to play for my monthly plan but i cant get into my account

[dust2dust]

There is also the real time payment method offered in some stores.

Why can't you get in to your account? When did you last pay?

[Handy1]

@saw2165  

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611  no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you  still have service and your plan renews today / tomorrow you can ignore this suspended notice

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

You can pay your bill calling 611 (if you have credit card on file) or use voucher.

[pmbc · Accepted solution]

@saw2165 you can also pay by calling 611 from your phone.

But to get back into your account, try the reset password option and enter your email address.  If you don't know the email address you used, you'll have to contact the support agent.  If you need help with that pls reply.