Unable to receive incoming calls or text

[Gitansh]

It’s been a week and moved from

Virgin mobile and transferred the number but still can’t receive incoming calls or text . Pls guide & resolve this issue . 

[SG8]

Hi would you be able to send me that number as well, I am having the same issue 

[softech]

@Gitansh 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[hTideGnow · Accepted solution]

Hi @Gitansh the port was not completed.   It is stuck.  I will send you a number to call to talk to PM agent.  Check your inbox for the number 

[Yummy]

Did you port your number to PM?

Did you follow porting procedure to the letter?

Both account active, leave old SIM in a phone, reply YES within 90 of receiving SMS from old provider?