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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SMS/Text and calls not working.

You can put me in with the others, restarting my phone, removing Sim, toggling airplane mode on and off. None of that worked. You guys really need to figure this out. I can send a text occasionally but I won't receive any. Like someone else said, 4-...

Resolved! Re: Transfer sim to new phone

Hi,II received a new Samsung Galaxy S7 phone and inserted my Public Mobile SIM in it and it does not connect to the network.I have called twice the previous service provider and made sure that the device is unlocked.Can you please help as to what may...

Unable to receive Calls and Texts

Public Mobile please address why a lot of people can't receive phone calls and texts. Many have left messages on these forums as well as support chats and still no response. We are currently unable to submit a support ticket as its showing an error. ...

New phones

Resolved! New phones

Is there is any good new phones we can buy from public? Not used phone or second owner. Neww

CAnt make or receive calls

Both my hubby and my phone cannot make or receive calls. Text messages are going thru. Does not ring just goes into a dead silence and goes to voicemail. We are in the New Brunswick , Miramichi area. Any outages reported?

Resolved! What Public Mobile plan do I need to be on if I buy an iPhone 11 elsewhere (BYOD)?

I was wondering if I could use an iPhone 11 on a $15 or $20 monthly plan with Public Mobile or if I am required to be on a more expensive plan. Also, how is the Public Mobile coverage around Canada?

Resolved! Purchase additional text messages

I have a very inexpensive plan ($10/mo) which isn't offered any more. It includes 50 outgoing texts/mo, and for the first time I'm reaching this threshold. Is there an add-on I can purchase to increase the amount I can send this month? I can see on...

phone doesnt always work

Hi, I just bought a Samsung galaxy A12 and I often cant get in coming texts and calls. anyone know why?

Not receiving incoming calls and text messages

I see one other person is having the same issue.I can make calls but am unable to receive calls or texts.

Resolved! Cannot receive calls and text messages

Hello,please help!cannot receive any phone calls or text messages since yesterday afternoon.I have tried all the proposed solution and nothing ii helps. Thank you in advance.

Resolved! Why is data usage not resetting with a new month?

Is data a one time purchases not month to month. I was under the assumption that the data plan i have is month to month and reset back to 0 used each month. I literally just got thanks fir your monthly payment and next message your at 95% of your da...

Resolved! not enough minutes?

Once again, about the 3rd time with Public Mobile, I have a plan for unlimited Canada-wide phone calls and I am told the long distance I want to make is not available because I am told I have used all available minutes? How can there be available mi...

Resolved! Locked out

I keep getting locked out after 2 attempts ..... I have cleared cache and cookies to no avail .... I have even tried a different browser ... this is getting to be a real problem and a person should not have to "renew" his/her password on every attemp...

Resolved! Transfer to Fizz when account is active

Hello. I decided to switch to Fizz because of a cheaper plan.I want to keep my number and transfer it to Fizz, I tried to transfer today when my Public mobile plan for the month was up. Now I realise that my Public plan needs to be active in order ...

Add on 1GB and did not getany

Hi,Added 1GB to my account. All went through but the $15 never showed up on my account but my credit card was charged. I had to add another $15 to get my 1GB.How do I get the first $16.80 (inlc tax) back ?dawn

No incoming calls or texts

I am unable to receive incoming calls or texts for 2 days now. Been with public mobile over 10 years loyal customer here. Please assist.

Resolved! My pin

I don’t have my pin how can I get it

Asking to get my money back from the account.

Resolved! Asking to get my money back from the account.

Hi everyone. I changed my provider to another one and i topped up my balance twice. How can i get a refund from that since i'm no longer using Public Mobile? Thank you in advance. Problem solved. i contacted the Agent and said that i cannot get the r...

Text messages aren’t sending

My phone (iPhone) send text messages for the past hour or so. It worked fine this morning, but now I either have to try to send a message four or five times before it will (extremely slowly) send, or it won’t send at all. It seems to be receiving tex...

Won't change plan

I try to change my plan immediately and it just kicks me back to main screen and no payment has been taken.

Cant receive calls or texts

Resolved! Cant receive calls or texts

I've been with PM for 2 years and randomly I cant receive phone calls or texts, and SMS seems verrry slow.Tried a restart, removing and re inserting SIM card, toggling off-on airplane mode.Just started acting up yesterday.

Resolved! Self serve account access - no longer use that email address

I created my account with an email address I no longer use or am able to log in to. How can I make a new username/log in?

SPECIAL NEEDS DISCOUNTS

Resolved! SPECIAL NEEDS DISCOUNTS

does (TELUS, Public Mobile) offer a client special needs discount as I have MS and in a wheelchair. I understand other local mobility companies offer such a program.Thank You;chuckster1007

Resolved! 3G on LTE/LTE+ Ridiculously Slow

I recently switched from one of the big 3, lured by the $50 plan. I noticed I was buffering Spotify in the car last night so I decided to investigate. Speedtest this morning: https://imgur.com/a/gWZmwnzand Google speedtest: https://imgur.com/a/HRwaI...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

SMS/Text and calls not working.

Resolved! Re: Transfer sim to new phone

Unable to receive Calls and Texts

New phones

Resolved! New phones

CAnt make or receive calls

CAnt make or receive calls

Resolved! What Public Mobile plan do I need to be on if I buy an iPhone 11 elsewhere (BYOD)?

Resolved! Purchase additional text messages

phone doesnt always work

Not receiving incoming calls and text messages

Resolved! Cannot receive calls and text messages

Resolved! Why is data usage not resetting with a new month?

Resolved! not enough minutes?

Resolved! Locked out

Resolved! Transfer to Fizz when account is active

Add on 1GB and did not getany

No incoming calls or texts

No incoming calls or texts

Resolved! My pin

Asking to get my money back from the account.

Resolved! Asking to get my money back from the account.

Text messages aren’t sending

Won't change plan

Cant receive calls or texts

Resolved! Cant receive calls or texts

Resolved! Self serve account access - no longer use that email address

SPECIAL NEEDS DISCOUNTS

Resolved! SPECIAL NEEDS DISCOUNTS

Resolved! 3G on LTE/LTE+ Ridiculously Slow

Credit

changing my e mail account

What happened to the canada/us plan?

Entered an incorrect ESN/MEID, help!

Hello