Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I anticipate heavier data usage for several months, is it possible to upgrade my plan to a higher tier for those months, and then downgrade it again? If so, when should it done, just before renewal time, or in advance? What happens if it is done ...
I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?
Is there a way to figure out what email address I would have used by the cell number?
I try to add on extra $5 to top up account for 500 Canada wide minutes. You guys took the payment out of my account but my phone number is not working. what should i do
Why are putting the due date day in advance month after month this’s rip off plus you don’t live representative to complain about it I think you doing this in purpose please change that because many people are leaving you including me.
Hello there,I bought a US roaming add-on and data recently. I went for a cruise to alaska and after we left Vancouver I did not get any signal at all until we got
I need the account number for my account associated with phone number 343-xxx-xxxx Thanks Edit by Dunkman: removed personal information
Hello Folks.My current phone is from the US and is an unlocked AT&T Samsung S7 Active that I bought 5 years ago that has worked very well to this point. Back then, I just inserted the Sim card and it was working fine. I though I'd upgrade and bought ...
Hello there, how do I know what my anniversary date is?And in my anniversary will I get $1 off from my future charges? I havent opted to the new points program yet
Hi I paid two times and I want somebody to check my account. I did not want to paid two times maybe troubleshoot in the internet also From the day that I bought my sim card I could not call or text others when my data is off. Since other providers a...
I activated my SIM card yesterday but I'm still unable to make calls. Texting works fine. I'm seeing a few bars but I'm unable to see the network. Have tried turning phone on and off, changing the SIM card to a different location, popping it out but ...
I just created account yesterday, service is not working . account says its working. Previous provider sent message. Number is same . no service! What now?
I try to add on extra $25 to top up account. You guys took the payment out of my account.but my phone number is not working.please refund my money back.
how do we update payment for new credit cards for my wife and i
Hi PM Community,Has anyone had any trouble when sending texts internationally? When I send texts to a UK phone (from Canada) sometimes they are received but the message does not make sense and is not the same message that I composed. I have noticed t...
Hello, I currently have a phone on the Bell network, paid for and managed by my employer. I am leaving my job at the end of the month and want to keep my device and number. To do so, I first have to transfer the number to a personal Bell account (por...
I have 4 bars of service, can use data, but no incoming or outgoing calls
I'm just curious if this is specific to me or if other customers have been noticing this too - especially those with only moderate reception most of the time Are you finding that 3g data is all but nonexistent much of the time ? Even much lower than ...
So I was locked out of my account after too many password attempts and I was told the lock out would be 3hours and so far it has been 6hours and I am still locked out? What should I do?
I need to port a landline from Rogers. The rep from Rogers said it was possible but the rep and the mobile kiosk said he wasn't sure that was possible and that he couldn't do it, I'd need to go to a Public Mobile kiosk. Can someone give instructions ...
I did not know well how to use add on! So I had made the purchase add on roaming fee in US for 10 days from may 27 2022 to June 03 2022 of $21 dollars twice. And Public mobile also charged me the 3rd time on Jun 03, 2022 of another $21 roaming fe...
Hi, all of a sudden my data doesn't work anymore. I can still make phone calls and text, but no data at all. I searched and updated my access point according to the instruction on public Mobile but it doesn't work.
Hello, I'm helping my auntie. She uses Public Mobile. Her credit card expired and account service has stopped, understandably. However, the email for that account is an old shaw.ca one that she also no longer has access. She wants to update her payme...
hi, in the past week I have received multiple calls from various numbers saying that they have received some fraud/spam calls from my number, when I havent even made those calls.I obtained the screenshot from 1 of the guys for the proof and it seems ...
Please help.i lost my sim card and cannot remove the auto payment because i cannot log in into my account.its my friend who registered for me and he cant remember everything he put there.now i have a new sim card but im still being deducted monthly w...
Hello, I just purchased an add-on and I'd like to print or download a receipt for that. But my account only shows the pre-tax amount of the transaction. How can I get a proper receipt? I think it is really weird how the transaction history doesn't sh...
Please help me unlock my account, credit card has changed and I cannot access my account. How do I log a ticket with the customer service, if I still cannot answer my security question how long more I have to wait.
Hello.1) My phone ‐ Samsung ‐ is making phone calls on its own. 2) Ot is also asking me to enter my number to verify that it is really me, yet as soon as I try to enter the number, the screen disappears. Help please!
Hi I just activated and didn’t get a welcome wanted to know how to change email address. Looked in profile can’t change therethanks
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