My father and myself are both using PM. He travel out of Canada last week and decided to stay there for a year. As such he won't be able to use his PM sim card anymore for a year. I try to cancel his service and only found he cannot receive any test message for verification code. Now how do I cancel his service? Please help! Thank you.
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@BellaaY technically, you need to login as your father to submit ticket as him
Understand he cannot login, try this workarounds
If none of those workarounds helps, create another new account for your dad, login to the community and open ticket with support by direct message here:
Thank you! But when i try to re-send code, it didn't give me the option to resend code to email, only send text or voice message, which cannot be received anymore.
If i use the link to submit a ticket, will they get into my father's account or mine? I don't want them to cancel my own service LOL
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email
If that does not help, you can message support to submit a ticket and ask them to remove the credit card from the account. Your account would then be suspended at the end of the cycle, 90 days later, it will be permanently closed: