Plan

[Wishart1]

I ran out of data

i purchased an add-on that i never saw added so 2 weeks ago i opted for an upgrade to my plan to take effect on renewal

well today is renewal and my previous is still in effect and paid for without the upgrade

[softech]

self-solution removed

[Wishart1]

Thank you that was helpful

bravox2

[will13am]

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@Wishart1 wrote:

My renewal is today the payment was auto paid and no change to an upgrade took place

support is like talking to a rock

I have just opted to change the plan next month on the next renewal

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@Wishart1 , if you are using a browser to view your online account, use incognito mode to ensure you are viewing up to date information.  If you need to get a hold of support, use this link.  The ticketing system is broken.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Wishart1]

My renewal is today the payment was auto paid and no change to an upgrade took place

support is like talking to a rock

I have just opted to change the plan next month on the next renewal

[BKNS27]

@Wishart1 

If your renewal date is yesterday then it should start today at 12:00 midnight EST.

If your renewal date is today then your existing plan expires at 12:00 midnight EST.