Over charge

[Donteb]

My son Bill was payed on the 8th September now I got a charge on the 27th of $45

[hTideGnow]

HI @Donteb 

what was the old charge? the $45 is a new charge that never happen before? It looks like your son has made a change plan on 27th.  Check with your son first

[Meow]

What plan your son had before and what plan he has NOW?

Only way to get charged twice within one billing period is if you change plan NOW.

[softech]

@Donteb 

can you login My Account again using Incognito mode and check the Payment history  page, https://myaccount.publicmobile.ca/en/account/payment/payment-history , what is it showing for the charges on Sept 8th and 27th?

[mojorising]

To contact a CS Agent directly, use the link below to see if they can help out with this. If he changed a plan now instead of selecting next renewal date, they might not be able to refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Donteb 

Is there any chance you made he made plan changes to the account recently? 
Does this charge also show up on the payments page of the account? 

Please click this link below if you wish to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[DennyCrane]

Sounds like he chose to change plans immediately, rather than waiting for next renewal date.