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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting gone bad

I purchased a new SIM card then wanted my landline number ported onto that card. What happened was the number was ported onto my existing card and the phone number on that one removed and my new SIM card is still vacant. I now have no incoming servic...

Calling not working

This morning, when I call my husband's phone (local area code, we're in the same city in Canada) the robot voice says call cannot be completed as my plan does not include US calling. When he calls me, it says the call cannot be completed as dialed. T...

Resolved! 90 Day Subscription Question

I changed to the 90 subscription for next renewal to get the -$5 per month. Right now I get -$2 loyalty, -$2 referrals and -$2 autopay (total -$6) discounts each 30 days. How will these discounts now be applied? Will I now only get my -$6 once per 90...

Resolved! Subscription question

A CS agent told me:, "I can confirm 100% that your bill cycle it's from 21st August to 20th September.Why has my service stopped this morning? My understanding is that as per the above statement, September 20th should be included. Am I correct

Cellular Connection Not Working on iPhone

Hi, My service stopped working with cellular displaying "An update is required to use cellular data on this iPhone." I have updated to iOS17 and cellular service still not working. Tried resetting network setting and same issue. The same issue existe...

E-sim transfer to new phone .

Transfer a phone number

Hello, is it possible to transfer a phone # from Lucky Mobile over to Public mobile ?

Sim card activation

How do I activate my sim card to work with pay as you go?

PLAN ENDED WITHOUT NOTICE? Weird usage

My subscription plan ended without any notice to me. Why ? I had to come in and pay for it. I have it set to auto withdrawal. second issue: VERY odd usage the last 24 hours. * data used while I was on wifi at home & sleeping in middle of night *...

Resolved! Service

Why does my service still say Telus? I signed up, transferred and paid for public mobile yesterday.

Cannot see 5G plans

I cannot see any 5G plans when I try to change my subscription. I contacted the moderator and they stated it's a programming issue. Do anyone know when this might be corrected?

Resolved! Clear and BINDING information regarding switching to a NEW PLAN, while being a legacy reward client

I have been a public mobile client for about a decade and as such, signed up under the LEGACY REWARD SYSTEM:Hence, I presently receive (monthly):- $2 in auto-payment rewards-$5 in loyalty rewards (both on a $40, 15GB/4G plan).I only use about 5GB of ...

Resolved! Subscription

I am on the 25 dollar a month subscription will I be overcharged if I go over that 1 gigabytes

Resolved! Account lockout

My wife has her account locked now for several days and I can not get in even with new passwords. It just won't let us back in keeps says account locked try again in one hour. V

Resolved! Payment already made but services not reactivated

I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my...

Resolved! VoLTE with PM

I know, it might sound a little weird. I was wondering, if PM has VoLTEBringing the same number from a different company to PM & Canadian phone (bought last year) Any inputs are appreciated

Can't recieve texts, calls transferred number on Friday last week.

Resolved! whats a top 50% badge and what is 1 give back point?

so I guess in July I earned ajuly 2023 top 50% badge.what dose that mean? and what is for?I did earn 1 give back point. on Aug 23not sure what that's for. other then maybe a couple questions I posted in the comunity

Resolved! HELP! Can't activate eSim

Hi, I literally just purchased a phone plan subscription one hour ago, and I'm still stuck at activating eSim. I submitted it to CS-Agent 30 minutes ago but still haven't received an answer. he/she just asked me for my info on my account, I provided ...

Resolved! refer a friend points

I referred a friend on Aug 8th and I know they got an extra month in sept. do you know when you get point in your rewards

Resolved! wrong sim punched in at account activation

Hi,I created and account and subscribed yesterday. Apparently, I punched in the wrong sim for transferring my phone number. ( I realized I should have punched in the Physical IMEI from my iPhone,) - instead I punched in the 'available' sim (IMEI2). g...

I keep getting invitations to sign up for self serve. Already did that...

Once a month or so I receive a text inviting me to sign up for self serve, but I did that when I first switched to Public Mobile. Is it not just the same as signing into my account?Public Mobile here. A friendly reminder you havent signed up for self...

Transferring my number to public mobile.

Hi, I purchased a public mobile phone plan with esim.The payment has been completed, however, when I tried to activate esim, it was not accepted.I gave to you guys my Bell account number to take over my previously used mobile phone number, but I prob...

My unit number is missing in the shipping address. I PM'ed CS already. How long does a reply take?

Does anyone know of any other way to get a hold of their Support so I can correct this error and ensure that I get my SIM in the mail?

Need a transfer number

I tried transferring my number but it keeps requesting confirmation with the number but it is currently not working because Rogers currently froze it

Resolved! Port out

I recently ported in from Freedom Mobile and now sent me win back offer with exact same subscription but $5 less. I was wondering if PM can issue a discount so I don’t switch back?!

Resolved! Limited time

Your home page says... Limited time offer, Save on a 20GB plan for only $34/month with a 90-day subscriptionHow much is it a month AFTER 90 days?Can you cancel at anytime?Is it on a 2 year contract or month to month?

Complimentary Holiday Giveaway data add on taken off the account

Hi, I have had Complimentary Holiday Giveaway data add ons on my account for a while now and they have been taken off the account without reason. I believe the two add ons were for 2+1 GBs for a total of 3GBs per month. Could you please guide how to ...

Resolved! Payment issue - trying to sign up

Hi all,I’m an Aussie and I’ve just moved to Canada (literally this week). I do not have a permanent address yet and my credit card I intend to use for payment on my Public plan is an Australian travel card. I know for a fact my card works in Canada, ...

Resolved! Single month or 3 month

I'm thinking of buying a SIM card and then getting a monthly or a 3-month plan.But I'm curious - which one should be betteror do I have any options in buying a single month or a 3 month old to get itbecause I don't want to pay a big amount all togeth...

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