I signed up for a phone number on Public Mobile 5 years ago for a lift station in our development. It is used in case of any emergencies such as a shut off or loss of connection at the lift station.
The last time the account was logged onto was March 2023 and I am not able to receive the One Time Password (OTP) to verify my identity because it only gives me the option to verify via text/voice call.
I work remotely in a different province. I can totally verify via email, but it's not letting me choose that option despite it being an option as per the "live chat"
Solved! Go to Solution.
For your login issue, please private message agent instead:
PM just changed to a new EverSafe login system and you need to complete the setup on this new system.
Since you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support by direct message here: