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Not receiving incoming calls or texts

Great Neighbour / Super Voisin

Just transferred my number to public mobile from Fido about 2 days ago and I’m not receiving any incoming calls or texts. When anyone dials my number they get my old voicemail with Fido. In addition I can’t login to self serve to create a support ticket because it keeps sending a OTP text to my phone that I’m not able to receive due to this issue lol. I’m stuck and there is no way to contact PM support ? 



i have sent you the number as well, please check your Community inbox

Great Neighbour / Super Voisin

Can I get the phone number as well. Having the same issues. Thanks

Great Neighbour / Super Voisin

May I got the number for port support team as well ? Thanks

HI @Sachpmo 

you will have that resolved.  But make sure you still have the sim card for your old carrier and put it int he phone again.  Once PM reinitiate the porting requestion, you will get a text from your carrier and you answer Yes for the porting to complete.

Great Neighbour / Super Voisin

Called them thanks for the number and on hold hoping I can get this resolved 

Mayor / Maire

HI @Sachpmo 

sound like a stuck port.  I will message you the number to porting support team.  Call them and they can advise ro reinitiate the porting request

check the Community inbox for my message


Model Citizen / Citoyen Modèle


Did you respond yes to the text that was sent to your old provider’s sim? You needed to respond to this in order to authorize the port. I will forward you the number to the porting department to your community mailbox. They will be able to sort this out for you! 

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