Community

account suspended/no access to online account

Trying to help an elderly relative. Their public mobile phone number is suddenly not working and they can not access online account since it requires 2-step authentication and the phone number is defunct. Public Mobile's automated customer chat servi...

Transfer of number

I have an account, I thought I could add my daughters phone to my account by asking to transfert a number… Now I lost my number, her number is now associated to my phone, my old number seems to be lost.I opened a new account for my daughter and can’t...

My credit card you have on file will expire in 7 days, I need to have you new expiry date.

Double Payment + Referral Code

How can I get Public Mobile to reverse the charge (for $45 + tax)to my credit card? Also, I think I missed able to enter the referral code when I completed the subscription. 

Advice needed on pre made guides

Hey Guys. As you know I've done my own pre made guides to help folks here with pictures and all. Here's a link to show you what I mean if you don't already know.https://productioncommunity.publicmobile.ca/t5/Get-Support/Eversafe-I-d-asked-me-6-didgit...

Activation

Good day all,I signed up for a plan yesterday. But my iPhone 11 is set to a different country and I am unable to download the app to activate the plan. Tried changing the country to Canada, had to cancel apple music sub but now I have to wait until t...

Payment

I am trying to change my payment card ,but not sure where to go.

Need help. New Sin card not working

 My cell phone's texting and phoning did not work. It said my Simm Card had no signal. I just got a new Simm Card from Public Mobile inserted it and updated it and nothing has changed. Do I need a new phone Or is there something else I can try? 

Changed Plan to $102 / 90 Days - Overcharged and No Service

So, like mentioned in the subject above, I literally switched from a $35 / 30 day plan to a $102 / 90 day plan on renewal date a day ago and was overcharged for the 90 days. My rewards weren't applied. I did not see anything that stated that my rewar...

Plans . ..references, what do they mean?

Hi, when reading the plans there are special reference notes 1 or 3 added next to some words.Cant find anything what these references mean. Please share what these references mean, as these might be important references and not knowing might be misle...

iOS 17.2 issue

iOS 17.2 might only affecting 15 models . But here’s my issue been on phone with apple support I cannot get sound notifications with iMessage unless I have the banners on to show on Lock Screen or notification center , I’ve never used those but with ...

Canada US plan

Why do I have to purchase a roaming add on while in the US if I have a Canada US plan?

Cancel public mobile

Since September 12, I can only call and text out, I can not receive calls, text messages, or voice messages. I can login to my account, it doesn't send code. Public mobile service agents are aware of problems, but have not fixed it. I told Public mob...

Cancel my plan that was auto renewed

Hello, I was auto renewed today for a plan. I wanted to upgrade. I now have two charges and plans active. I am hoping I can still cancel the first plan that was on auto renewed. Is there a way?

Calls made in my name

HelloI am currently abroad but retained my number on the lowest possible value plan. However, I see a lot of calls made to: 1 (226) 580-4001 from my number. What on earth is this number and how is it someone is using my number to call. Also, the usag...

Anyone else wish we could turn off 2fa...?

Would be nice if the default setting was on but we could turn it off after doing 2fa once...

@CS_Agent

Hi so my subscription was suppose to end on sept 23rd which I already requested to port my number out to another carrier 2 days ago, but for some reason it’s still in progress, now I was just automatically charged for renewing my subscription, can yo...

Overcharged

I noticed there is $30 USA data charge. But I didnt not sign up for that and I was just browsing the options at that time. Also did not notice that was activated until today. Please refund the money. Thank you!

No voice and text service

Hi everyone. I can make calls and send text but I cannot receive text and calls from others. Could you help me to resolve the issue?

Charges

I paid for 2 plans in August i upgraded to 5g and my phone is not equipped for 5g. I did not get credit for my other plan. I need to go back to LTE 4g

No Customer service

Purchased add-on for roaming while in U.S. specifically for navigation and it did NOT provide network service.No network, no maps!  And, yes, I had data roaming turned on .Oh, and I've tried submitting a ticket 6 times, clear cache, etc. and error co...

Esim

I clicked the esim and paid for a new activation.  Upon checking the phone it came up esim compatible.  After 6 hrs of frustration and visiting a store with hu.a s I was told a samsung s20 is not compatible with s20.  Now my subscription is hung up o...

Activate new plan

How can I activate my new plan which I got promotion as text message