Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi if you guys know how to resolve this: I upgraded my 3G 5GB plan to 4G 15 GB plan half a year or so ago, however my speeds are still working at 3G speeds, in fact when I do a speed test, the speeds are throttled to 3G limits just like when I had th...
I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed
I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...
I am having issues with my mobile data for 1 week.Any news and notice?Public mobile did not email me to clarify what is happening.
I thought with volte introduction, coverage in alaska was a possibility. Any word on this? Alaska cruise season is coming up.
I can't top up, its dropping the call every time I dial *611. How can I top up my account? I don't have a self-serve account. Can someone assist me please? Thank you.
I'm with Public Mobile for a while now and am currently on this offer they had before $120/12 GB data - 90-day plan - Unlimited Provincial Talk - Unlimited International Text So what I'm wondering- Can existing customers switch to the new offer or is...
I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in...
I have a lot of free mins for international calls but none of the calls I’ve made for the past few days has been able to go through, Anybody know the reason why?
Just wondering if this add on is working/not working and whether it is worth purchasing or not...
I can not make a call or receive. Would you please help. Thank you
I forgot my password so I initiated the password recovery steps, entered the validation code texted to me and then entered a new password. It was accepted, but each time I go back to log into the account with the new password it fails. Now it says...
I suspended my account for two months as I was out of the country. I reinstated my account. My profile says it is active. I can't phone outgoing, it says call ended. I can't receive calls, it goes straight to voice mail. I can't text. I have turned t...
5 days ago I joined PM ,I ported my number. I got the freedom mobile request to port number and said YES. I have LTE service but no cellular service I live 500 meters from a bell tower . I have turned off and on and remover the sim so many times , t...
sim card is puk locked, where do i get the sim cards puk.
I have been paying for 4G for months and still don’t have it
Hello, I am having following issue. Issue - Mobile Data, MMS isnt working. After coming back from other country my mobile data, mms stopped working, which is since 24th March 2023. I tried multiple options suggested over internet and public mobile co...
How do I put my pin Number on my phone
I don't have data all day today April 1, 2023. Does anyone know what happen or someone is also experiencing the same issue?
Account is up to date , can receive and send texts but calls come up as failed . Took sim card out tried in a different phone not able to make calls ? Did all the troubleshooting steps nothing worked , any help would be greatly appreciated !
I have unlimited call minutes but can't make or receive calls. I've removed my sim, restarted my phone to no avail
I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense? Edit: thanks everyone for your r...
How do I top up with a voucher *611 don't work
HelloI'm going to Boston for 5 days and I've been reading posts about US roaming. It says: to manually select T-Mobile as the preferred network for the phone to work. Can someone explain how to do it, please?Also, have you had any recent experience w...
My wife has lost her sim Card while on vacation and has purchased a new one. She has attempted to activate the new sim using her existing phone number but the systems does not allow this. Any suggestions?
My new payment cycle began today. I've been at home on wifi and just got a message that 75% of my data is gone. When I look at my account, there have only been 2 calls received today. What gives?
I don’t know the email attached to my accoint
