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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 71586 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74391 Views
  • 180 replies
  • 32 Bravos

Resolved! 7B1 Phone Not Activated on Network

I was driving to the store and my phone switched to 3g randomly. When I got to the store, I couldn't make calls or use data. I've been trying for you very an hour to get it working again. I've followed the apn settings instructions, and I've sat thro...

Resolved! Lost phone

My step daughter lost her phone and we can’t get into her account to report it. I know the account number and SIM card number. It will only send the eversafe code to her phone. Which she doesn’t have. Is there any other way to do this 

Markham78 by • Good Citizen / Bon Citoyen
  • 824 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer

Can I still keep my phone number when I cancel and go back to telus 

Markham78 by • Good Citizen / Bon Citoyen
  • 635 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost phone cant confirm identity to log in

I lost my phone and trying to log in to my account but it keeps asking me to enter the code sent to my phone.  Obviously i cant.  I did the email code but that was not enough

Mie10 by • Good Citizen / Bon Citoyen
  • 1974 Views
  • 9 replies
  • 0 Bravos

log in problem to activate

Hi. I bought it new sim and successfully create an account in public mobile website , but after the payment , I am not able to activate my account.  I can't seem to log in to my account. at first it kept saying that the password is incorrect and  I d...

Ray25 by • Great Neighbour / Super Voisin
  • 1430 Views
  • 6 replies
  • 0 Bravos

Link to port number expired

My link to port my number got expired . Please resend me the code or refund me the money

am16 by • Good Citizen / Bon Citoyen
  • 1733 Views
  • 11 replies
  • 0 Bravos

Can’t receive or send calls

I’m not able to receive or send calls but I can text. I’ve tried changing phone settings but that doesn’t seem to be the issue. I replaced my SIM card but that didn’t solve the problem. Help!Could there be a problem with my PM account?    

Harv001 by • Great Neighbour / Super Voisin
  • 818 Views
  • 5 replies
  • 0 Bravos

logging into account

I'm trying to log into my account.  When I get to this page..."We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be sent tophone number. We will need...

jannad1 by • Good Citizen / Bon Citoyen
  • 2926 Views
  • 14 replies
  • 1 Bravos

Having an issue

I am trying to help a friend set up public mobile...it's saying something about a new device and keeps sending a verification code to an old phone number to get full access and we can't get the code from there....

Nightryder65 by • Great Neighbour / Super Voisin
  • 875 Views
  • 3 replies
  • 1 Bravos

eSim activation keeps failing

@CS_Agent Subscribed a couple hours ago. The first eSim kept failing to activate, then I deleted and had to BUY a new eSim. This new eSim keeps failing to activate. There is zero support available.

gillisunited by • Good Citizen / Bon Citoyen
  • 2096 Views
  • 9 replies
  • 1 Bravos

Resolved! Payment Rejected.

I had a Referral come the other day and switch two phones, he used the same credit card for both Accounts however for the second line his credit card got maxed out.. so the payment went through but the Card company declined it not long after the Acti...

Priority by • Deputy Mayor / Adjoint au Maire
  • 1319 Views
  • 6 replies
  • 0 Bravos

Not recieving verifications text

I recently registered into a plan and received a phone number through public mobile and am unable to receive any texts, In this case, a text from public mobile verifying that It is my phone so I can receive full access and another verification text f...

kelgrah_ by • Great Neighbour / Super Voisin
  • 1209 Views
  • 5 replies
  • 2 Bravos

Sim not wORKING

Hi I got a new sim in order to activate an account but It says the SIM card is not valid and cs advised me to make. community post. pls help thanks

Ayman22 by • Good Citizen / Bon Citoyen
  • 2396 Views
  • 15 replies
  • 0 Bravos

Resolved! 5G Upgrade

I have been with Public for 4 years now on a 3G plan.  I have just purchased a 5G compatible phone and upgraded to a 5G plan with Public.  Do I need a new SIM card?  Or will my old 3G work with the 5G plan?

Kimlee_N by • Great Neighbour / Super Voisin
  • 5078 Views
  • 16 replies
  • 3 Bravos

Refund for the month of August

I purchased for a one month only (July), but got charged for the month of August. I believe I have cancelled any future charges but would like a refund for the month of August that I was charged, but did not use.

Rhonda4 by • Great Neighbour / Super Voisin
  • 486 Views
  • 1 replies
  • 0 Bravos

Resolved! Contacting Public Mobile to unlock an old phone I bought from them!

Hi,I have an old phone (Samsung 4) I had bought way back from Public Mobile and which I'd like to give to a parent who just lost (phone is dead) his 15-year old non-android phone and has very basic needs.Using his SIM card (from the French operator c...

Fab16 by • Great Neighbour / Super Voisin
  • 955 Views
  • 3 replies
  • 1 Bravos

Lost phone need to cancel

Kid lost her phone. Trying to sign into account to cancel payment and cannot because it keeps texting the lost phone to use 2FA. Please help. Chatbot just keeps going in frustrating circles @All 

Switched service provider

HiJust Switched service provider and wanted to know if I need to do anything to stop credit card monthly payment?Also, this month payment was just processed on the 14th. Is there going to be a refund?thanks

Jor by • Great Neighbour / Super Voisin
  • 771 Views
  • 4 replies
  • 0 Bravos

Payment

Hello, I just recently switched phone providers on August 11 but after this date, I got charged for services by Public Mobile, the number associated with this account isxxxxxxxxxxxxCan this be investigated so that my account is closed and I get refun...

StephTynan by • Great Neighbour / Super Voisin
  • 1328 Views
  • 9 replies
  • 0 Bravos
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