You will have to try all possible way to log in:
- Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
- Try PM app.
When was the last time you’ve logged into your account? Is it possible that it was before the switch over to Eversafe in May?
If that is the case you will have to message customer service in order to have your eversafe account and your old PM account linked.
Please click this link below to message customer service:
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).