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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to view my profile

Hi. When I log in to my account I only have the option of seeing the “my account” tab… there is no option for plans and devices or “my profile” etc. any idea why not?

Resolved! new phone question

Hello, I am looking to buy a new phone (I confirmed that it is compatible with Public Mobile). Do I need to buy a new Public Mobile SIM card or can I simply put the old PM SIM card in my new phone?

Resolved! Hi

Hello there, I was wondering if someone would be able to help me with My Phone Services I pay my bill On March 2 but I didn't download My receipt I don't know if that's why My phone not working. Each tie I try to make a call the phone is telling me t...

Account suspended prior to billing cycle

I have auto pay and my account was suspended the day before the billing cycle. This is completely unacceptable and I am wondering ? Will ? this will be fixed in the future?I cannot have this happen to me. As somebody who works on call my finances and...

Resolved! how in the world do I get a ticket?

I have 5 Public Mobile users in my home; myself and all four of my children. Recently, for the past 2 months, there was an extra charge of $44 on our credit card statement that was separate from all our phone bills. I am trying to sign in to each of ...

Resolved! My voucher isn't working!

I bought a voucher but it isn't working, adn I can't call *611 becase my phone is disconnected, and SiMon is not helpful!

I ordered a sim card but have not received it after 2 weeks

its actually weird that im not receiving it. well you charge instantly yet dont send it after 2 weeks? bro nice brand recognition! if i dont get it in the next 2 days im gonna ask for a refund and never gonna buy from you guys.

Don't do business with public Mobile!

Resolved! charged twice

charged twice

Resolved! Admin

Please help. I need a rep or someone to contact me ... or give me a 12 digit code. As mine went through but not a **bleep** thing happened. You need to gave people LEGIT PEOPLE working this online thing. Not a robot with questions already answered. ...

Resolved! CID

How can my CID be changed?

Resolved! Update Credit Card

My email address changed so can't receive verification code to get into account and change credit card.

Resolved! confused about compatiability

Wondering if the google pixel 7 is compatible with public mobile?

Resolved! How to update credit card but get screen with: need to be sure its you then: authentication failed

Resolved! Voice mail Access

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.They say the...

Resolved! Service

Hello, it's too much and i am losing everything simply because i can't be reached while my account is active for nearly a week. Would you be willing to give me back my march money so that i can switch to another service provider?

Resolved! Phone account suspended prior to end of billing period

Had a problem with phone being deactivated at 5 pm on last day of billing period. Online check showed the account had active status, but no calls could be made or received. Callers received busy signal, and later told callers that account was deacti...

Looking to get a refund from march 7 2023

Phone Number

Am I able to transfer my existing phone number to a new Public plan?

Charged multiple times for my Chatr

VoLTE is now working!

I noticed a few days ago that the VoLTE icon on my phone is now lit, it really seems to be the right feature, I can go in the setting to enable/disable and it toggles fine, I made a call and it worked. So it seems VoLTE is being phased on, can anyone...

Not receiving calls

I can make calls but not receive calla. New PM Sim card.I put the card in another phone and the result is the same. Is this a defected Sim card. And if so, how do I get this problem solved.

Resolved! Services

Can I change my SIM but keep my phone number?

Resolved! Lost Phone

Hi, I lost my phone last month so I suspended the services as per Public Mobile recommendation. A month later I got a new SIM card so that I keep my current phone number and replace the SIM. I have asked to pay for the services while logging in so I...

Resolved! Can’t connect service

My account is paid…service is not working. Payment is due tomorrow (possibly todays time zone). Very frustrating. I need my phone!

Resolved! My verification email never comes in,

My verification email never comes in.My account is locked as I didn't change my credit card on file and now I cannot login since it won't send an email to the email address on file

Resolved! ADMIN

Is there a simple way to contact admin. and get an answer same day..!!!!

Service Not Accessible Error

There appears to be a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying the account service was not available. Today was /...

Resolved! How to change credit card information?

my credit card has expired. How can I change the card details?

Number Port not completed

Hello it would seems that the porting of my number has not been completed as I am unable to receive SMS OTP codes. Also some people are unable to connect to phone calls with me. The number in question is xxxxxxxxxxxxxxxxxxxxx. Please let me know if y...

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