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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reactivated Subscription after travels but service doesn't work

I suspended my service/subscription Feb. 19th, 2024 due to not needing domestic phone service while travelling in Africa.Upon my return to Toronto, I reactivated my subscription and made a payment to retrieve my service, (as I have done in numerous y...

Calls not going or coming through

2 weeks ago my phone started having issues with calling. When I try to call a number (I've tried several different numbers) it never connects, there is no dial tone, and after about 30 seconds it just ends the call. I also discovered the other day th...

iMessage is not working.

I subscribed the 4G plan today and download the eSIM. I can call with this SIM card but I cannot send text message at all. I think IPhone doesn’t get number from SIM card.How could I fix this?

No texts sms or I message

Hey I can see a few others are having issues with the verification of Apple ID. I too have sent in a request but have heard nothing back. This is quite annoying for new customers.

Closing account with autopay

Hi there! I recently switched to Telus and transferred my number and sim while being subscribed to public mobile. I didn’t cancel my account and it’s subscribed for autopay so I am worried I will be charged for next month as well. I tried signing bac...

iMessage and text messages not working

Hi,I just activated a new eSIM and ported my number over to Public. The number transferred and I can make phone calls and use my data. But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification uns...

240GB Loyalty data

Hello, I received this 240gb Loyalty package on 20 March, but it is no longer appearing on my account after I changed my subscription plan to a cheaper one. Was I supposed to stay on the same plan to keep the loyalty package, or what happened?

Payment Failed

Trying to process a Visa Payment. System rejects with "Payment Failed! Please try again or use a different payment method. Tried with 2 cards. Both are good.

Can't send or receive SMS

I just transfered the other day to PM and on the first day I could send/receive SMS, I am not able to now. Both ends look like they were sent but neither side receives the message.

$39.00 for Canada and US

Just wondering I already have a public Mobile account. I see there is an new offer $39 for Canada and US and it's only available until April 9, 2024.Should I switch and how do I do that?

Activation Issue - Authentication code sent to number that isn't accessible?

HelloI have just signed up through the website for a phone plan. I paid for it through the website and selected the e-sim option. It then prompted me to download the app to complete the plan (and e-sim) activation. The app sends an authentication cod...

Difficulty changing plan to 24$ 4gb 4G plan from existing plan

As outlined I would like to swap my subscription to the plan noted. Can someone assist the option does not present itself…

Activated new line but cannot receive or send text messages

Hi,I activated a new line with Public Mobile, but can't send or receive text messages.Voice and data work fine.I've tried the SIM in another phone, but no luck.I've tried changing the APN settings from isp.mb.com (default) to sp.mb.com but that didn'...

Still no text messages

I'm still not receiving our being able to send text messages. Everything else seems to work fine. Tried re and re Sim and numerous restarts with no luck. Still says trying to verify my number with public mobile under RCS Messages setup

Resolved! Calls to BC Mental Health Support

According to the Health Link BC, mental health support is accessible by dialing 310-6789. When I try it, I get a message: "Public Mobile here. Your call cannot be completed as dialed."I appreciate your help.

International long distance

Does international long distance add on include USA talk

Need to reverse charges

I ported my number out of Public before my monthly bill date but I was still charged. Who can help correct this? Thanks!

My phone number just verifying and not working

Hey my phone number is t working on iMessage and FaceTime. Can you help me out? it just keeps loading and trying to verify

Can't receive/send text messages

I portered my number a day ago and have not been able to receive or send texts. Has anyone encountered this problem and found a solution?

Data not working

I have a new phone and my Internet is not working

transfer number

I signed up with public mobile 3 days ago. I transferred my bell number over, i talked to a bell agent and it was confirmed the the transfer was successful, yet i cannot find my number in my phone and i cannot receive text messages or incoming phone ...

porting number

after porting my number and installing esim my phone isnt working iphone xr

Resolved! porting number issue

Hi @ Moderator ! I am trying to port my old phone number but it seems to be stuck. I’m on the public mobile network but I still can’t make calls or texts. It’s been 2 days since i put in my new sim card and i’ve tried taking out the sim card and rest...

Resolved! Paid bill but it says it didn't go threw!

I went and pressed pay now it says it didn't go threw but my credit card said it did. What do I do? I need my phone for work, someone please help me!

Resolved! Free SIM card

I picked up a PM sim card at the local Telus store and was charged $10+tax ($11.20 total). The clerk said that all I need to do when I activate is indicate this and I will receive a credit on my account. I didn't see anywhere to mention this, and w...

Resolved! Transferring from Koodo, can't activate

Hi all,I'm trying to transfer from Koodo. Was able to subscribe $39 plan and got Koodo cancelled but it won't let me activate. I got the cancellation email from Koodo around 9 am- and it's been 3 hrs so far. Do I need to wait longer and try to activa...

Resolved! Esim difficulties

My family is setting up a new esim for their phone but they got a notice when setting up that Esim was unsuccessful and need to contact public mobile. They cannot log into their account as it is sending 2 factor verification to the phone number that ...

US Roaming

If I buy US Roaming - 3GB Data, can I make phone calls with that or do I have to buy US Roam-Talk Txt 3 GB Data or can I still use my Canadian Subscription to make the Phone calls in the States in the first one, (US Roaming).

Variety of Issues.

In the last 30 days since the Update and changes to the interface and app were made, I've noticed the following issues, bugs, and missing options that I'd like to point out.1. Account PIN, once again is missing entirely on all accounts activated afte...

Unreasonable sudden jump in data usage registry in the last 2 months

My data usage registries in my phone have suddenly and drastically jumped in the last two months in spite of the fact that I have not changed my data usage patterns. How and why?

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