Community

My upcoming subscription plan no longer exists?

I asked to be switched to a new plan on my next payment date. The new plan was 80G (at 5G) for $39. I went into my account and while I do find the information that says my subscription will be switched the information does not explain the details of ...

Service suspended in US

Hi, I have 50 GB Data within Canada & US subscription with Public Mobile. I’m in Seattle for the long weekend. All my services are down! I can’t call or text and don’t have data! Completely useless plan! please fix it!thanks Cyrus

Porting number from fido to public mobile

Could someone list the steps to port existing phone number from fido and become new public mobile account.Thank you in advance! 

community account deleted

...oh, one more thing:I had signed up for a community account years ago. Today, Community is recognizing me as a brand new member!What's the deal?

suspended??

I have been a customer with 4 accounts for years. Today, I received a message that my account had been suspended! I navigated the best I could and ended up changing my credit card and making an early payment. It seems I should be compensated for this...

Payments for subscriptions

I changed to the 100gb plan last month and it shows that I paid foe a 75gb plan and a 100gb plan within a minute of each other???

Cannot find my account #

How can I find my account #?

Port number

I need to port my number to Telus, I keep on replying Yes to the message sent by Public mobile but nothing happens, Currently my public mobile services are on hold, It says your account should be active to port the number,This makes zero sense and cl...

why my payment went up from 21.47 to28

not receiving verification email

like the title says

How to change my name

I can't pay for the subscription because my name is no match to the card (an extra space) . The app shows that I should finish my Payment first(but I can't pay). How can I change my name before pay for this?

Phone message not working

Why can't my phone received any pictures that people sent to my phones message?

Top Up Not working. Refund possible?

Hi, I paid for an add-on for 1GB of data, but the data didn't work and I was still charged the $15. I needed the extra data in that moment and since it didn't work, I had to just drive somewhere else to find wifi. Is it possible to receive a refund f...

phone number change

Hi, my phone number was changed upon starting service. Can i change it back? Thanks! 

changing plans

Hi. I have been with PM for over 5 years now and have earns rewards off my monthly bill over time (through the old rewards program). If I switch my plan to a better one now, will those rewards still be honoured with my new plan?Thank you so much!!!

rewards

i have reward 100 points. Can I just set them against my bill by clicking the $15 tab several times or do I have to do it once per month? 

Using old no longer have number to confirm me

As I was logging in to my account PM wanted to send me a text to the original number on this account. I have changed the info in my profile months ago and looking today my old number is not anywhere. Please help

Re: What happened to My Old Reward Credits

Hi Oracle,Because I have been with PM for a while, I have 2 (500 long distance Christmas bonus) and 1 ( 276 min left from 500,  Christmas bonus). If I switch to a cheaper plan than $25/month, will I keep my long distance minutes?

Disconnect phone service

Hi, I have 3 phone number accounts with Public Mobile. The person who has one of the numbers has passed away. The phone # is: xxxxxxxxxxxxxxxxxxxx. I don't remember the account #. I need this phone # to be disconnected ASAP, as I was making payment f...

CANT ACCESS MY ACCOUNT / TRANSFER MY CELL NUMBER TO PUBLIC MOBILE

Hi Guys,I subscribed to PM last week but have had problems transferring my number to PM. I texted CS, a ticket was issued - Got a message from CS after a day or so that they have created a new number (wondered why!) and asked me to restart my cell to...

2 accounts for my girls yet the rewards are combined?

I have 2 accounts with public mobile, each with a different email address and password but the rewards are joined...how can that be? They are both under my name but under 2 different email addresses...so confused.

Temporarily suspend subscription

Hello,Next year, I will be travelling abroad for several months and would like to keep my Public Mobile number, but suspend my subscription. Ie. temporary hold on my account until I return to Canada.Is this possible?