Community

Bonus data

I got a text yesterday from public mobile saying that they added 30GB of bonus data to my account as a thank you for my continued loyalty. How do I check if this is true? Is this normal?

New activation

I’m trying to activate my phone and it got to the end and said that it did not activate. It won’t let me go back to see what I missed. Is there anyway I can go back in the app to make sure everything is complete?

How will the changeover affect my monthly fee?

Number not in service

Hello again.Seems people who are calling me get this often. This was the number I ported a few weeks ago from Telus. According to Telus the port went through. I'm thinking my next step will have to be a CS Agent to maybe reset my network?

I need phone suspended

Reward comparison

Summary: they take away $54 from you every yearAssuming $34 planSavings b4afterautopay$2$1.7loyalty$5$0.8Annual total$84$30.4Savings breakdownAutopay: before $2 per month, now $1.7 (5% of $34)Loyalty: before $5 per month for maximum saving, now only ...

my sim card wont work

I did a sim swap and now phone work 

Not getting inbound SMS texts. Can't receive SMS code from Eversafe.

Hey all. Brand new Public user here.Ported in over yesterday, over 24 hours ago. Still can't get inbound texts from anyone which is terrible because I can't get my confirmation code to gain full access to eversafe account. So I'm locked out of my acc...

Transfer Funds Credit balance of old cell plan to new cell plan

HiIs it possible to transfer funds from my old cell number to my new cell number before i close the old account ??Thank youLP

Error

Trying to sign up for a week. Paid the subscription, but keep getting errors with getting service on my phone. We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Erro...

Account number

I need to get my account number but I can't log how do I find my login

Not receive sim

I still haven't received the Sim I ordered over a month ago. Who can I connect with to check my order (my oder 351417 .Feb 12)  Thank

SMS texts

Ever since switching to PM, I can no longer receive SMS texts from android users who I have had no problem texting with before.@

Account problem

I changed my subscription while I was in the usa.  Now I am back it seems to think I live in the US. 

Change plan

Why does Public Mobile not allow existing customers access to plans for new subscribers only? It irritates me that I’ve been a loyal customer and now someone that I referred gets a better plan than I have. 

Promo Plan ($24/4GB)

I want this plan, but it's only for new customers. I'm already a customer. Is there no way I can get it? 

NOT REGISTERED TO NETWORK

I can't text or call.  When I tried to go to Network Operators (In Settings), and hit Select Automatically, it said "unable to Connect.  Try later." I did this the second time and was able to connect to Telus.  Rebooted phone and tried calling family...

What are the chances that PM will grandfathered in the exist rewards and move to the new rewards?

Couldn't PM grandfathered the existing rewards and move to the new rewards system?- Give you two extra points (replacement for auto pay)- Give you x amount of points (replacement of your x amount of years), If you were at 3years, you get 3 points and...

Referral

How long does it take for a referral to show up on my account? My sister-in-law switched to Public Mobile two days ago and I don’t see anything.

No service in Scotiabank Arena while on 5G?

Hi all,I've noticed this the two times that I've been in Scotiabank Arena since switching back to PM from Koodo on the  Boxing Day sale, but when I've been in the arena connected to PM on 5G, there is pretty much no data movement despite showing full...

Can't get into my original account.

I am unable to log into my original Public Mobile account. In trying to get into my original account it appears that I have made a new account and it thinks I am a new customer. Is there anybody that can help get this sorted out?                     ...

NEED HELP ASAP

My phone subscription shows that it's been paid and is active but it's saying otherwise when I make calls and won't let me use data. I work from my phone so I need this resolved ASAP