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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34260 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45932 Views
  • 182 replies
  • 30 Bravos

Problem with Plan Activation

I've been stuck at Step 6/6: Activate for two days now. I keep getting prompted to click the "Get Support" button to contact a CS agent but the page keeps blanking out, and when I did it on my laptop, the agent said they couldn't help me and that I h...

eh3 by Great Neighbour / Super Voisin
  • 733 Views
  • 7 replies
  • 1 Bravos

Resolved! Error transferring my number to Public

I am trying to move my number from Kodoo to Public but I got an error saying that activation can't be completed. I had a physical sim and opted for an eSim while getting Public. My phone is eSim compatible. What am I doing wrong?I have only received ...

Anu2 by Good Citizen / Bon Citoyen
  • 525 Views
  • 3 replies
  • 0 Bravos

Voicemail

When people call me my voice don't come on my voicemail sny more after update to iso 17  on my iPhone xr it is man voice on my voicemail 

Darlene611 by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Reinstalling esim after deleting

I had a problem during my esim activation (entered incorrect ESN/MEID) and I deleted the esim in hoping to retry it again.However, I was unable to reuse the QR code sent to me when I subscribed to Public mobile to install esim again. I would like to ...

BaoV by Great Neighbour / Super Voisin
  • 3433 Views
  • 6 replies
  • 0 Bravos

Agent

Can anyone please help me to contact cs agentWhen I go through PM 'bot' always get 404 error trying to submit a ticket even after clearing cache.Want to leave message to cs agent Whomever reads / helps thank you.People here so kind, helpful.Means a l...

CelticBoy by Good Citizen / Bon Citoyen
  • 433 Views
  • 3 replies
  • 0 Bravos

DIY cell service

Having a 2-step verification access..massive bad idea..if your account glitches out or faults.. Publicmobile shuts down all incoming traffic  ..hence you never get the 6 digit code to log in and fix the access. .. whom ever runs publicmobile servers....

ThomasTTT by Good Citizen / Bon Citoyen
  • 824 Views
  • 8 replies
  • 0 Bravos

US Roaming: Talk Text Data NOT WORKING!

I subscribed to the $50 US-Canada unlimited talk & text plus 40GB data a couple of months ago. It worked fine in Canada. I could call the United States. Now we are travelling through Ohio, Indiana, Illinois, Oklahoma and now New Mexico. Our subscript...

Warden by Great Neighbour / Super Voisin
  • 701 Views
  • 6 replies
  • 0 Bravos

Problems activating eSIM

I received a message saying that I entered an incorrect ESN?MEID while activating my eSIM . How can I reinitialize the eSIM installation/number transfer process again?I'm transfering from Cityfone.Thank you

BaoV by Great Neighbour / Super Voisin
  • 336 Views
  • 2 replies
  • 0 Bravos

Cyber sale

Well.. I was hoping for a solution .tried calling telUS support since they own publicmobile.. the rep hung up on me and never called back..wow....but oh well  Cyber Monday sale... cant access the account to get that great deal... then I will cancel p...

ThomasTTT by Good Citizen / Bon Citoyen
  • 483 Views
  • 4 replies
  • 1 Bravos

Resolved! Where to check the tickets submitted

I've submitted 2 tickets days ago, but I don't know where to check them unless the support guys get back to me through messages. You guys have any idea that I can check the tickets I submitted?

Jiew75 by Good Citizen / Bon Citoyen
  • 1830 Views
  • 13 replies
  • 1 Bravos

Error with number transfer (cityfone) number for porting team?

Just signed up with public (formerly cityfone). Initiated transfer earlier today. Received a text from public that there was an incorrect ESN/MEID provided. My number works on my new sim now despite that error, but oddly still works on my old cityfon...

Cory82 by Good Citizen / Bon Citoyen
  • 1476 Views
  • 13 replies
  • 0 Bravos

Cannot Submit a ticket

I got an error message once I click on the ChatBot for the submitt a ticket link:https://myaccount.publicmobile.ca/en/account/create-ticket/U2FsdGVkX1-02kUdSYdtUjuRj2n_8dTLQAo0RzEsRn2lX4q0BiKwDxiE2GfVAcvND8IxF3PXRU46I49z69iCeQOops! We encountered an ...

M_A_R_K by Great Neighbour / Super Voisin
  • 635 Views
  • 5 replies
  • 0 Bravos

Activation Error and No Customer Service

I signed up for public mobile and after the payment went through and it was on the final stages of activation I received the following message:"Subscription Not Activated - Something didn't go right when activating your subscription. Click below to c...

cdm88 by Great Neighbour / Super Voisin
  • 2403 Views
  • 16 replies
  • 1 Bravos

Port in from koodo prepaid

I moved to PM from koodo prepaid yesterday, activated using temporary number to start with. Then submitted koodo prepaid number transfer form and also sent message to cs_agent but no one is replying.Can someone suggest me on this?

Wpg12345 by Great Neighbour / Super Voisin
  • 604 Views
  • 6 replies
  • 0 Bravos

can't install eSim

Im new to public and nothing works.... eSim failed to install on my iPhone 13 Pro Max, customer support isn't working, can't submit a ticket.... help

el3 by Great Neighbour / Super Voisin
  • 756 Views
  • 4 replies
  • 0 Bravos

Resolved! Wrong number after porting in

Bit of an odd situation here. iPhone 13 successfully ported from Zoomer. Was previously using a physical SIM with Zoomer and now on eSIM. Rebooted the phone and confirmed that I can make and receive calls using “my” phone number. Trouble is that the ...

mrvedder by Good Citizen / Bon Citoyen
  • 8435 Views
  • 5 replies
  • 0 Bravos

manual port

I need to have my number ported manyally  how can I get customer service with public 

tuni236 by Great Neighbour / Super Voisin
  • 722 Views
  • 8 replies
  • 0 Bravos

Resolved! land line transfer

Can I make a landline transfer to a public mobile? Because the landline cannot take text messages, I do not know how to make the transfer successfully.Please give me some advises. 

zhengbe21 by Good Citizen / Bon Citoyen
  • 850 Views
  • 8 replies
  • 0 Bravos

Changing current plan

As a current customer, if I change to the 5G $40 plan, do I keep my current add-ons

Bob31 by Great Neighbour / Super Voisin
  • 501 Views
  • 6 replies
  • 1 Bravos

Need to change email on my account

My email address is no longer valid, since I changed to a different ISP.I can't log on to change my email account. I keep getting this error: "Unknown request failure"I have tried to submit a ticket, but I can't seem to submit a ticket either, since ...

woolyworm by Great Neighbour / Super Voisin
  • 432 Views
  • 4 replies
  • 0 Bravos

Public Mobile LTE Calls

I received a pop up stating that Public Mobile shut off my LTE calling, and then my phone showed an SOS in the upper right hand corner. My account is up to date, and my sim shows as being the correct number.  

Chelsea6 by Great Neighbour / Super Voisin
  • 914 Views
  • 2 replies
  • 0 Bravos

From $102 for 60gb every 90 days to $34 for 40 gb

Hello CommunityCurrently I am on $102 for 60gb every 90 days plan. I get $5/month loyalty, $2/month referral and I also have $2/month subscription. reducing to $75/3 monthsI would like to switch to the $34/month for 40 GB black friday deal. Will I co...

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Njoshi by Good Citizen / Bon Citoyen
  • 717 Views
  • 5 replies
  • 1 Bravos

Account Activation

I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your s...

JemZee by Great Neighbour / Super Voisin
  • 442 Views
  • 3 replies
  • 0 Bravos
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