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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

When I sign in it prompts me to complete a new activation - I can't see my existing account

I was browsing plans and clicked on one to view the details or something and it began a registration. Now when I sign into my account, I can't view any account details. I am stuck on this new line activation page. Can an admin please reset my account...

Contracts

Do I need to sign a contract to get a 4G plan

I want to cancel my subscription.. I have not received SIM card yet.

Hello,Can somebody let me know how I can cancel my subscription because I have not received SIM card yet.It looks the address of shipping is wrong and I do not think I receive it sooner or later.I want to cancel my subscription at this time.Thanks.

unsubscribe

I did subscribe yesterday to public mobile and get charged 31.64 including the shipping of the sim card, so I need to cancel my order/plan and get the refund

If I switch to the Canada US plan for a month can I switch back to my $21/mo plan?

This summer I switched my mother's plan for a month, like I do for her every summer, and then found out they had changed their policy & I could only upgrade a plan, not downgrade. I'm travelling to the US for a month for 2 weeks. The 10 day add on wo...

not receiving iPhone photos or links

I have suddenly lost the ability to receive photos from i-phone messages to my Umindigi android. Same phone and plan as my partner, all purchased at the same time 3 mos. ago. Theirs is working fine. Mine is not. It was working perfectly fine up u...

Resolved! Changing the number MFA texts are sent to

Hello, when I signed up I got a new number from PM. When logging into the web site, MFA would send the code to this number. All was working well.I then ported my old number to PM. The process went well and my new number disappeared and I'm back to us...

data connection

Why do I frequently loose data connection and message: "no data service - data turned off my the oe

Double pay

On AUGUST 12 2024 I wanted to switch to a different plan. The switch was supposed to take effect at the monthly end of the old plan. This never happed - I still got charged for my old plan on rollover day and my new plan. I would like a refund of $...

Can a customer service agent please contact me about my account

Thanks, not sure how to reach out to one. It seems tonot be working through the bot. I just get message error code 404

Resolved! Adding second esim for travel

I an currently using an esim on public mobile, but will be traveling to Europe and am looking to get a second esim for the month. Is it possible to have 2 esim cards on a Google pixel 6? If not, if I download a travel esim does it remove the first, a...

Cannot make a call

I changed my plan since last Friday and I cannot make call since. Every time I tried to call, It says I have reached the limit minute. I don't know what is going on but I am very disappointed to Public mobile. Way too much technical issues I only ...

personal enquiry

Can't access my account information no matter how many times I verify identity. Very frustrating loop.

Need to access account but phone number is no longer active and locked out of email

Hello, I believe I had cancelled my plans in June, but I was still charged each month. I can't log on to my account because the phone number is no longer active so I can't get the access code. I am also locked out of my email so I have no way to get ...

SUBSCRIPTION NOT ACTIVATED

I'm stuck here. Also, I found that the phone number Public Mobile offered me belonged to someone else and was unavailable because I called that phone number, and someone picked up the phone! xxx-xxx-xxxxx

WhatsApp Image 2024-11-04 at 11.29.17 (3).jpeg

Public Mobile Account

Hello,Did my account get set up properly?Thanks,Joe

Resolved! eSim not working

eSim download error - sim 1 not provisioned. Cannot access full account as it is trying to text me and i cannot receive text. Is there not a better way to contact Public mobile then making a support post??

Data / incoming calls not working

Hi , I am on esim. My data and incoming calls are not working. I have an I phone. I did reset network settings, no luck. Please help.

Resolved! outside canada

hi community : What kind of plan I must on it if I am outside Canada for 1 year , to keep same number .

Resolved! Is there a plan to have backup LTE services for home use in the future?

I want to setup a backup for my home internet service using an LTE modem.So far, i haven't seen options for this at Public MOBILE but does anyone know if this will be an option down the road? Thank you

credit payment

I autopay by credit card every month. My old card has been expired and I received a new card.How to update my new credit card info.Thanks.

Resolved! Ticketing system not working - how do I get support??

I keep trying to submit a ticket and it fails every time. A quick search in this community shows this is a long ongoing issue.How can I contact someone to get help?

Resolved! Subscribed and haven’t received and email from my previous provider

Instructions stated I would receive an email from my previous provider within 5hrs and then to remove your old SIM card, it’s been 24 hrs since I subscribed and still haven’t received an email from my previous provider and my Public Mobile account is...

Resolved! Is there Caller ID

Is there a way to get Caller ID so when I call people it says my name? Whether it's a general feature or a different plan. Thank you.

@ links to members

Where do I find a reply from a Customer Service Agent?

my number doesnt work

i recently switchecd to public and my new mobile number doesn't work. it shows i have two different numbers and idk.

Resolved! activation process

switched from koodo to public mobile at 930am today .but did not receive any instructions before my phone was deactivated .my public account is active .do i insert my new public mobile card into the phone to continue the activation process. i dont k...

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