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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1271 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3238 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31850 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43721 Views
  • 182 replies
  • 30 Bravos

New Subscription

I’ve setup a new subscription for my next renewal but I forgot the details of the new subscriptions.  It only tells me the price.  How do I find out the details of the plan?

Toxin by Good Citizen / Bon Citoyen
  • 376 Views
  • 2 replies
  • 0 Bravos

Resolved! No Welcome Present or Referral Bonus

Hi, I'm new to public mobile. I signed up using a referral code. Aren't I supposed to receive 5 points as a welcome present and another 10 points for being referred to PM? My account is showing 0.Thanks!

Kaito by Good Citizen / Bon Citoyen
  • 590 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday plans with 90-day discount?

I'm currently on a 90 day plan. I would like to select the $34/mo 20GB Black Friday plan, but also lock in for 90 days and get the discount. The page still mentions the discount right above the plan, but when I go to change the plan, I'm never given ...

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frkshww by Great Neighbour / Super Voisin
  • 542 Views
  • 2 replies
  • 0 Bravos

NEWBIE - 🆘 won’t connect

I switched over this morning the E-Sim didn’t work, so I went to the store 12 hours later and bought a new SIM card, and I still can’t make or receive phone calls 

Drena by Great Neighbour / Super Voisin
  • 424 Views
  • 3 replies
  • 0 Bravos

US add on

I purchased the $30 US add on.  I’m now in Minneapolis.  My phone won’t let me call Canada and no one in Canada can call my phone.  Help!!

Granite1 by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

SIM card

Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.Public Mobile did not honor the promise they made. I don't trust you.I want my payment refunded back to my credit card

bgtrade101 by Great Neighbour / Super Voisin
  • 337 Views
  • 2 replies
  • 0 Bravos

I received a text message on 5Gb for $25/month plan

I'm using a $15 monthly plan right now. If I send a YES to the text message, will my plan change from the $15 to $25 or will they add up together for a total of $40 monthly plan?Also, there was no info about text messaging and calling included in the...

Been188 by Great Neighbour / Super Voisin
  • 961 Views
  • 8 replies
  • 0 Bravos

Referral credit

@CS_Agenti haven’t got the referral credit yet

Ans0909 by Great Neighbour / Super Voisin
  • 380 Views
  • 3 replies
  • 0 Bravos

Points discount and payments

My first month with Public ended on Nov 10th. I saw on the app that my account was suspended while awaiting payment for next month. I had my credit card on my profile so payment would be automatic. Also I had $Ho7.50 in points that were not deducted ...

Rick_041551 by Good Citizen / Bon Citoyen
  • 453 Views
  • 3 replies
  • 0 Bravos

Change the plan

I choose the option in Public Mobile and I dont active my sim. Now I want to change from 34$/month to 40$/month. Could you tell me, can I? 

Helena86 by Good Citizen / Bon Citoyen
  • 629 Views
  • 4 replies
  • 0 Bravos

Resolved! had to reregister for community and partner can not log in

I have not been to this community forum for a long time and I had to reregister. Does that usually happen?As well, my partner is ready to change service providers as he can not log into his account. How can he get help to access his account?

Whiner23 by Good Citizen / Bon Citoyen
  • 649 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot verify identity on Whatsapp with my new phone number

I received my SIM with new number 5 days ago. I have been trying since then to install Whatsapp on my iphone. However Whatsapp cannot send me the confirmation code via SMS. Message says "we can't send you the SMS, I need to verify your number and try...

Timothé by Good Citizen / Bon Citoyen
  • 3288 Views
  • 18 replies
  • 1 Bravos

Resolved! How to change postal code and name on payment receipt

I could not find an option to edit my name and postal code on the payment receipts. Even if I pay using my credit card, it does not reflect my credit card information. When I download the receipt from the payment history page, the name and address ar...

Emal by Good Citizen / Bon Citoyen
  • 990 Views
  • 6 replies
  • 0 Bravos

Resolved! System won't process my payment

I forgot to update my account with my new credit card (my fault) so my pre-authorized payment didn't go through today.  I've updated the card and have been trying for 6+ hours to make a payment.  I keep getting messages that payment can't be processe...

btcards by Good Citizen / Bon Citoyen
  • 827 Views
  • 6 replies
  • 0 Bravos

Resolved! I need to change my first name on the account.

Hello.I am trying to activate my phone. I've put my middle name as first name on public mobile account and I think because of that, my credit card does not work when I try to sign up on subscription plan.Can I change my first name on my account pleas...

wesleyez1 by Good Citizen / Bon Citoyen
  • 1845 Views
  • 14 replies
  • 1 Bravos

Resolved! text from number 5213

Got an text from # 5213, stating its Public Mobile and offering me 5GB of data at 3G speeds of up to 3gbps for $25/month. wants me to reply YES to get this limited time offer added to my account. also pushing by saying "hurry, offer ends November 20,...

Alvi by Great Neighbour / Super Voisin
  • 1776 Views
  • 9 replies
  • 0 Bravos

Resolved! 5gb $25 plan

I see that some people are being offered a 5gb $25 plan. I would be interested in that plan. How can I get it?

Grahank by Good Citizen / Bon Citoyen
  • 1822 Views
  • 14 replies
  • 0 Bravos

Resolved! Switching my existing 90day play to a 30day plan

Hello,I currently subscribed to a 90day plan which renews on Jan 08, 2024. I would like to switch right now to another plan which is a 30day plan. If i switch today, what will happen to my December and January plan that i already pre-paid for. Is it ...

Endocraze99 by Good Citizen / Bon Citoyen
  • 1556 Views
  • 17 replies
  • 1 Bravos

Resolved! Issues with Activation

I’ve been trying to transfer my phone number from Koodo for the last 3 hours. I transferred my son’s line with no issues, and the transfer is already complete; however, not only did I not receive an activation e-mail from Public, I also had service i...

tiffk17 by Good Citizen / Bon Citoyen
  • 910 Views
  • 8 replies
  • 0 Bravos

Locked out of account

Hi there, let me introduce myself. My name is Trudy and I don't have a community account. With permission I am using a friend's account to ask for help because I am locked out of my PM account. I have the correct information for my account so the rea...

Anna29 by Great Neighbour / Super Voisin
  • 753 Views
  • 3 replies
  • 0 Bravos

Resolved! Community Rewards

I currently have the old public rewards plan (not public points). How does the community reward system work? Is there a breakdown of when you earn $1 of rewards for community?

Fatfin by Good Citizen / Bon Citoyen
  • 571 Views
  • 4 replies
  • 0 Bravos

$25 for 5Gb Targeted Promo

I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Some questions:1. Does this include text or call or is it just 5 GB for $2...

Fatfin by Good Citizen / Bon Citoyen
  • 1992 Views
  • 15 replies
  • 1 Bravos

Lost Phone- unable to log into online account

I'm asking this question for a friend. He lost his phone. So now he has a new phone and new sim card but he cannot get into his Public Mobile Account because they send a verification code to his phone in order to be able to log in. He lost his phone ...

yxy1 by Great Neighbour / Super Voisin
  • 640 Views
  • 5 replies
  • 0 Bravos

Promo not applied

I signed up for 30 Gb plan that was advertised as $39 (if you add credit card and pre-pay monthly).My bill has never been less than $44 a month even though I’ve been on this plan since June. How do I fix this?

ReneePigeon by Great Neighbour / Super Voisin
  • 334 Views
  • 3 replies
  • 0 Bravos

Resolved! Plans switch

I have a plan with the old rewards. If I switch to the Black Friday promotion would I keep my $6 a month discount?

Teresy80046 by Great Neighbour / Super Voisin
  • 652 Views
  • 5 replies
  • 0 Bravos
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