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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2596 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17746 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28897 Views
  • 184 replies
  • 27 Bravos

Resolved! Help

I can't log into my account, I don't want to lose my rewards  this site/ app is not user friendly  at all. I need some onein  Tech support to help me

Stephannie by Good Citizen / Bon Citoyen
  • 322 Views
  • 4 replies
  • 0 Bravos

Resolved! not accepting my password for communtiy

I had to create a new profile due to the new system not accepting my community login info.  Is there a fix for this yet?  I am a regular here in the community.

Anonymous by Not applicable
  • 771 Views
  • 11 replies
  • 0 Bravos

Resolved! Sim offer for $5

Hello ! I understand I may have just missed the $5 offer for a new SIM. We were hoping to get our daughter one for her birthday and have our whole family with PM. Due to the panic in Halifax about the fires, we could not avail of this offer. Any chan...

dreamboats by Good Citizen / Bon Citoyen
  • 1061 Views
  • 9 replies
  • 0 Bravos

Unable to cancel a request to port from Bell

Hi,I’m retiring shortly and requested from my company to port my corporate cell number to my personal account. When I followed all the steps, Bell now tells me that they cannot port until PM cancels the request (the number did seem to port but unsucc...

Resolved! Made monthly Payment, service is still suspended

I have made a payment for my monthly plan but my phone number is still suspended. When I logged into Public mobile app, it had me start over like a new customer and choose plan and phone number. But when I entered my existing phone number, it shows a...

Resolved! Phone order

Ordered a phone 2 weeks or more ago haven't received 

Proton1 by Great Neighbour / Super Voisin
  • 284 Views
  • 5 replies
  • 0 Bravos

Resolved! Renewed esrly

Good Evening ModeratorI joined on May 1st. I picked on the day so my payment date can fall on 1st monthlyBut I noticed you charged me one day early, on 31st.  Please check why it renewed 1 day earlyand help to move the payment date to change back to ...

R_darius by Great Neighbour / Super Voisin
  • 491 Views
  • 10 replies
  • 0 Bravos

Old rewards when switching to new subscription

I currently have $5 in loyalty, $2 auto pay, and $3 refer a friend rewards every month. It's not clear with the new subscription plans what happens with my rewards if I switch. Does the Public Points replace just the auto pay? Do all the previous awa...

JesseEdm by Great Neighbour / Super Voisin
  • 532 Views
  • 5 replies
  • 0 Bravos

3G phone plans

Why have you gotten rid of the 3G phone plans? I was hoping to convert my mom's landline to a more affordable PM $25 plan, but that seems to no longer be possible. I guess we'll go with Lucky Mobile instead. Way to lose a potential customer to greed....

pirsquared by Great Neighbour / Super Voisin
  • 667 Views
  • 10 replies
  • 0 Bravos

Resolved! Esim never registed and can't access account

I paid for my subscription and downloaded the app. I left the app to respond yes to the koodo text message asking to port my number and when I returned to the app it just kept waiting for my phone to prompt me to set up my esim and never did. After 2...

BenVO by Good Citizen / Bon Citoyen
  • 844 Views
  • 12 replies
  • 0 Bravos

No referral credit received upon signup

Hello, I recently became a new Public customer and used a referral code upon signup. However, I never received the signup credit, and my son has not received the $1/mo bonus. How do I go about ensuring both of us get our rewards? Thank you!

Caroline123 by Great Neighbour / Super Voisin
  • 282 Views
  • 5 replies
  • 1 Bravos

Getting started

I just received my Public mobile sim card. What do I need to do to keep my existing mobile # when I switch to Public? 

dd57 by Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Resolved! How to check if porting a number was successful

I am porting my number from voip Ms which is a service unlike any other carriers. I don’t get any sms messages from them. How can I check if my number has been ported successfully??

carlyhylton by Great Neighbour / Super Voisin
  • 705 Views
  • 5 replies
  • 0 Bravos

Cancel

I paid for the $39 plan, but do not need it.  I would like to cancel and get a refund.

Kianpuppy1 by Great Neighbour / Super Voisin
  • 606 Views
  • 13 replies
  • 0 Bravos

Resolved! Phone not registered to network

I can't make outgoing calls says my number is not registered on the network systom and just renewed my service 

Dannynight by Great Neighbour / Super Voisin
  • 319 Views
  • 2 replies
  • 0 Bravos

Esim not connecting to network

Paid for 3 month subscription at 1 pm.  Since then, network reading as “SOS”,  Accepted request to transfer number from previous carrier.  Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls.  Have lost my pre...

risdonc by Great Neighbour / Super Voisin
  • 500 Views
  • 2 replies
  • 1 Bravos

Unable to receive calls

I’ve had a SIM card with public mobile for a few month but have just stared to use it. I’m able to make called with the SIM card, but all incoming calls automatically go to voice mail. How can I fix this?

John56738 by Great Neighbour / Super Voisin
  • 344 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot Referral Code

Is there anyway to put in a referral code after you’ve already started a subscription? I just got onto public mobile when it wa suggested to me by a friend and i missed where i could put the referral code in. Getting $10 credit + giving him a $1/mont...

Gabriel6 by Great Neighbour / Super Voisin
  • 642 Views
  • 6 replies
  • 0 Bravos

My subscription is not working.

I have no pending payments and my subscription is not working. I am able to receive sms to authorize logins but I can’t make nor send SMS and I am unable to make nor receive calls. 

Leandro2006 by Great Neighbour / Super Voisin
  • 553 Views
  • 11 replies
  • 0 Bravos

SIM card

I ordered a SIM card for my daughter on may 15th and still have no received it. I just wanted to find out what is happening with it. thank you 

NicoleL by Great Neighbour / Super Voisin
  • 297 Views
  • 4 replies
  • 0 Bravos

Resolved! List of phone calls

Hello dear team, I need to have a list with all my outgoing phonecalls from the last 6 months, is that possible? I need them to be able to appeal a case.  Thanks a lot! 

Katia8 by Great Neighbour / Super Voisin
  • 412 Views
  • 7 replies
  • 0 Bravos

Not getting any service

I bought public mobile for my son. It worked first month. Although payment withdrawn from my card it's not working now. He can't sign in to get help from community because the account has to be verified by a code which he doesn't receive.

Naimedir by Good Citizen / Bon Citoyen
  • 253 Views
  • 4 replies
  • 0 Bravos

Login when account is deactivated

This is long winded but I'll try to make it short. My account is temporarily suspended because I didn't pay. I had to make a whole new profile just to join the community. When I try to log in to pay, PM wants to verify who I am by sending a 6 digit c...

Tisha1 by Great Neighbour / Super Voisin
  • 416 Views
  • 6 replies
  • 0 Bravos

PM is BETTER than Koodo

just find out PM has 5G ahead of Koodohttps://mobilesyrup.com/2023/05/24/public-mobile-launches-5g-plans/and therre is still chance our 3G speed plan will go up to 10Mbps, they are considering But 4G plan they are not considering to match Lucky and C...

hTideGnow by Mayor / Maire
  • 818 Views
  • 6 replies
  • 2 Bravos

tracking SIM

Can you, please, track my SIM card? The order number is: 344598

Kicia by Great Neighbour / Super Voisin
  • 471 Views
  • 6 replies
  • 0 Bravos
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