Error transferring my number to Public

[Anu2]

I am trying to move my number from Kodoo to Public but I got an error saying that activation can't be completed. I had a physical sim and opted for an eSim while getting Public. My phone is eSim compatible. What am I doing wrong?

I have only received an email thanking me for my purchase. It doesn't have any QR code, will I receive something else to activate?

[hTideGnow]

HI @Anu2 

at this point, look like it is not a porting problem

What phone do you have? is it eSIM compatible at all?

If it is, then CS agent needs to send you the QR code again so you can manually install it,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85 · Accepted solution]

Hi @Anu2 , 

I will send you a phone number to contact to re-trigger the port-in process. That might help. Check your community inbox for the phone number as this public forum doesn't permit number exchanges.

[Handy1]

@Anu2  Are you trying to activate on the APP and not website need the app to complete , if still no luck please use this link to submit ticket 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437