Community

Lost phone - can't access account

Hi there,I lost my phone with the SIM in it. I need a new SIM card, and I can't access my account from a desktop. It sends a code to my e-mail address to verify my identity, which I enter - but it then ALSO sends a code to my phone number. I have no ...

Didn't get what I paid for

I subscribed to the 4G 40Gb plan for an extra $4/month and did not receive it! Anyone else having this issue? Trying to speak with an actual human in the support team is next to impossible. I even tried emailing and get a reply saying "the mail is no...

Old number wanted

Hi, Can I get my old public mobile number?I was out of country for 3.5 years but I am still using WhatsApp on my old number.

Overcharges on EXT network

Wanted to make sure that if i am out of the PM main network and connect to a network name “EXT” won’t charge me extra on data. Thank you.

Points screen doesn't load

Has anyone else had a issue with the points page loading?I have not once been able to see what my points are. Everytime I try to view it it just gives me a white screen no matter if I refresh the page or not . Am I doing something wrong? Lol 

Transfer Failed

Trying to setup my wife’s phone from Koodo. The transfer/activation failed (step 6 says subscription not activated). Won’t let me start the process over. Tried going through chat but any time it brings me to submit a ticket I can’t even get the next ...

Re: Paid twice for the same plan (seconds apart)

I paid twice for the month of July, I checked available funds and I found there is 25 dollars but the tax is not included. How can I get back the whole amount I had paid? I called 611, but there is no option for this scenario and no agent  on the pho...

8 Times Overcharges

Hello,I have two accounts for my family. One of the accounts has been overcharged 8 times since May ($5+tax before and now $40+tax). The annoying thing is that both accounts will not let me log in despite entering the correct password, and text verif...

Where is my all the points?

I have been using public mobile for too many years and I got points with only 8 dollars every month. Now I have paid more than $16. It is really sad

Overcharge after unsuspending account

I just returned from vacation and unsuspended my account, which worked fine. However, it charged me the full amount of the $15 plan without crediting for all the loyalty points etc. that were accumulated before I suspended the account.  I was paying ...

My Payment info changed can’t login to change it

Hi I replaced my damaged card a while back and didn’t update the information in my account.  The phone (IPhone) isn’t used often and now displays SOS at the top. Can’t receive or make calls. Tried restarting the phone etc.  I believe the account may ...

Keep getting a busy signal when I make an international call to Portugal

I have plenty of International minutes, but I keep getting a busy signal whenI try to make a call.  I even tried having my wife cal the same number on her public mobile account and it always goes through. Any suggestions?

Payment

How and when do I make payments?I'm on the 75 gig for 40$ a month plans do I have to send money or will it get pulled from my account Thanx first month not a clue how it works 

promo deal

Hi, i got a great deal to Get  6GB of data at 4G speeds of up to 100mbps for only $22/month. i forgot to reply to the message, can i please still have the offer to add on for the next renewal date?

Switching to a new plan

I have been a customer for many years now.  I have accumulated loyalty dollars and many referral dollars.  Just to be told I can now longer have those perks and now have to pay  the full $25 per month.  I still only have my old plan with 1 G of data,...

purchased a new plan with more data and did not get the data

purchased a new plan with more data and did not get the data

public mobile monthly plan increase. Why?

my number is not porting

my number has not ported.  need to speak with customer service 

Sim Card sent to a wrong address

Hi,As a new customer, while registering to get the sim card, I put a wrong unit number by mistake, so the sim card sent to the wrong address. I wonder how can I order a new one since I didn't get my Public Mobile sim card. Thanks,Ideh

Low bars in a 4 and 5g area

When I am at home I have 1 bar/signal but when I check the Public Mobile Coverage page I should have 4g and 5g. I would say more often, I have very limited and pour signal since switching to PM. Is this what I can expect?

My data addon reward gone

Hi. I switched my subscription recently. But now it removed my data addon which i got for my loyalty and switching to points system. Before, public mobile never take my addon. But now they removed it around 300 gb data addon. I didn’t know about this...

My current plan is 15 per month. Do I need to pay when I receive incoming international call from HK

My current plan is 15 per month.  Each month I have 100 Minutes Canada-Wide Talk.  Do I need to pay when I receive an incoming international call from a bank in Hong Kong ?When I ask Robot customer support the following question: "My current plan is ...

Can't activate new account on Public Mobile App

I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to activate my account on Public Mobile App. When I click the login button a white loading screen comes up and never loads, it shows blank content.