Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was in the Phillipines for two months so I turned off Automatic payments. I got home last week and signed in. to see it was still on and I had been charged for the 60 days I was away. I contacted customer support. and they said they cannot refund i...
I have been having troubles with the sim card, phone is asking for pin # I had input 4....381 and is not working.
Sure hope this gets some help. Have a new sim to subscribe to the Canada/USA plan. Got to step 6 and Subscription failed to activate is what i get. Get help just goes around and around with the artificial unintelligent bot. HELP! I am stuck
I discovered I am being charged for an account that I never activated and cancelled long ago. Public mobile mods, please contact me as there seems to be no support available.
My sister is a new user. She inserted a new SIM card into her new phone and the Public Mobile app is asking her to 'confirm identity' by entering the 6 digit code. The problem is, the new phone number hasn't been activated yet so it's not able to acc...
I am directed to confirm for full access of my account. The code is being sent to the wrong phone number and there is no option to send the code to my email address. I cannot access the code so as to access my account to pay.
hii am thinking to subscribe to https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-5Gspeed14is it any string attached? 2 year contract? can i transfer my phone number to it? or it will be a new line?
Hi guys,The 5GB bonus will be valid for 150 days, however, I do have a 1GB data add-on partially used and a 2GB bonus, also partially used.I suspect that my existing 1GB + 2GB will need to be fully consumed before I start consuming the 5GB bonus, am ...
I ported over from Bell to Public Mobile. My eSIM with Public Mobile doesn't have my phone number that ported and is taking a long time to activate. Please help.
I'm thinking to switch from the old $120/90 days 12 GB plan to the $29/30 days 20 GB promotion plan.I understand there is nothing we can do about being forced to move to the new Reward Points system.But will I lose all my current add-ons? I'm not so ...
Heya! I’ve just purchased an ESIM plan and went to “Step 3” complete activation. I then go into the app and can pick a number, but I haven’t been able to install the ESIM (just keep getting the eSIM install error). I have an iPhone 15. I also haven’t...
I have 2 accounts and a verification code is being sent to a phone that is lost- there is no option for sending the link to another phone or email address so that I can gain full access.
I suspended one account because my son lost his phone. We did not find it so I want to close this account.
my mothers lost her phone while driving. she has all the tracking apps turned off so theres little to no chance of tracking it down that way. we will likely have to get a new sim card and phone, but she needs to know how to deactivate the old card or...
Hi. I am looking to switch from TbayTel to Public, is it possible than I cannot port my number? I mean, is porting something all carriers must allow?
I received new SIM card and tried to port my wife's phone to a new PM plan. Because her old plan has expired, the porting did not complete properly. But her phone works for calls and text. Except it can't receive text from PM. Hence can not login ...
Hello,I tried to change my number and now I can’t text, call or use data. Purchased an ESIM in hopes it would help, what a waste of money
What do you do when the esim doesn’t activate
It's ridiculous. I'm trying to renew my plan and can't, because my credit card expired, so it's locking me out of inputting another one? I've disabled everything that might block me from doing it, but I can't even change the plan successfully. What's...
I have received a message a couple of weeks ago saying that the 240 GB rewards were added to my account... which I confirmed after logging in.Today I am surprised to see they are not there anymore...Did anyone have the same issue?
I am leaving PM and porting to another provider, I still have1- 10.25 points in my rewards2- Reward Canada 500 minutes (All unused) I am wondering if you could pass them to any other random account instead of leaving them to go to waste!
I would like a refund because i cannot use the service and i was lied to about it being readily available for me and i cannot even get in touch with anyone from support or a live agent I've been trying for a few days now and nothing works at all. I c...
I paid for my service and it said everything would work fine on my phone and now I cannot even contact anyone from support. No live agents are available and its been a few days. I cannot submit a ticket either it gives me errors and error/404. I cant...
wondering if I can switch to another subscription with $24?
Hi Support,I transferred my account to Telus but I want to transfer my account back to Public Mobile.I tried to find instructions on how to do that but couldn’t find any.My PM account was set to reactivate on April 6. Can someone help with the transf...
Hello! On my PM payment page, it says that my payment should be $10,35 ($15 subscription, -$6 reward, $1,35 taxes) since at least November 2023. However, I've been billed $11,50 since January 2024. Does anybody know why, and how the payment can be fi...
I lost my Sim card. When I tried to log into my account, it wants to send a code to my cell phone to verify my account. Unfortunately, my cell phone will not work because it has no Sim card. I haven’t been able to select another verification option S...
