Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I ported my number from virgin plus to Public mobile on 31st October 2024. My virgin plus sim got disconnected from network with in 30 minutes … I inserted public mobile sim it says SOS only it’s been 3 days still no signal.. I tried all troublesh...
As most are , I just received a message regarding another network provider with interesting features and pricing. However just maybe their advertising maybe a bit misleading. They advertise “access to 5G network “. This seems to me a bit in the grey ...
Hi, my account has “50G data within Canada and the US at 5G speed”.I don’t care much about the speed. I just want to know if I can use roaming in US without purchasing additional data. Does it mean I can use my existing data in my plan in the US?
Hi, My account was locked and deactivated due to 2FA. I am able to recover my account with new password but I am unable to fully login and view my accounts details or change plans etc.Could someone please help me in resolving this issue?
I am not receiving a telephone verification code for a particular app. I have resent the code and also double checked my telephone number is enter correctly and still no codes received. I do receive verification codes from other apps like Apple, but ...
After a new activation I have a phone number, but no service at all (calls or messages). The phone does't see the SIM card. I am trying to logon to Eversafe account, but for confirmation, it sends a 6 digit code to the new phone number that I cannot...
I recieved the following bot message which I do not understand:"If you have a plan that includes unlimited international messaging, you can send messages from the USA as long as you are in Canada. When roaming in the US, your unlimited international ...
Hi, trying since yesterday to switch from fizz to public. No message to confirm, now I'm stuck between 2 operators and I can't use my phone. Could you please send the phone number of the porting team? Thank you
All I want is to tranfer my funds through my payment vouchers. The store clerk mistaken my vouchers to be with ChatR company, the manager managed to return my money to the Public Mobile voucher. I tried to type the 12-digit pin in, the voice says tha...
I went to this website, entered my address, and 1 week later received 3 FREE SIM in the mail. ( This website xxxxxxxxxxxxxxxxxxxxxxxxxxxx )Is this REAL or FAKE website? Now I am wondering if I should use the Free SIMS? Is this *possibly ? * ...
Hi everyone,over the past 3-4 month (or longer), randomly once a few days, my phone is not able to receive or make calls. I get the error "network busy" when trying to place calls. It makes me wait for around a minute or so then the error shows.When ...
Try changing my plan but PM won’t accept my existing CC info. Checked with lending institution and no issues with my card. Have been without service for 2 days.
I'm trying to order a new SIM card and it say's my mailing address is invalid?? They most certainly sent the first one here. When I checked my profile there was no address listed? I tried to re enter but keeps saying it is invalid??
Hi I recently tranfered my number over from bell. I can use data and make phonecalls but cannot send/receive sms. I contacted bell and they advised that the number has not yet been ported. Please help @Support
Hi Team, I use public mobile but forget the login Email. When I clicked forget the Email and input my phone number, it shows login failed. I also try to click forget the password and input my phone number. I get the same result. I join the public mob...
My visa bill showed 34.50 monthly charge in September and another fee of 44.85 which I know nothing about. Also the advertising said third month of enrolment free. Could you explain the unexpected fee and confirm the third month policy
Have selected the $20 3GB plan that appeared on my account. I initially selected the change on renewal option but not wish to update to this plan immediately and not wait until the renewal date.I can’t seem to find an option to do this . I have messa...
Bought a KuWfi LTE 4G CPE router with SIM card slot. Installed my Public Mobile 5G data plan SIM card and I need routing info such as Destination IP, Subnet Mask, etc. For statc routing.Please provide.So far, I have 3G/4G ISP as sp.mb.comPrimary DNS...
I heard that there are phone carriers that offer one-payment annual plans for teens. Is there something like that available with Public Mobile. I've been a PM customer for a long time and would like to get something like that for my daughter.
I'm trying to install WhatsApp on my Android (Google Pixel 7). I've had the app before, but since moving to Public Mobile I can't get passed the Profile screen. I've done all of the troubleshooting listed in WhatsApp and what I could find here. I've ...
