Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Opened an account, purchased and received a SIM card for my wife, cannot download Public Mobile on her Iphone, Need OS 13, my phone does not support, used an Android phone instead, all the app does is black out the screen and shut the phone. Impossib...
Payment made successfully But data not working
How do I change my automatic payment option from one card to a different card??
I had a referral when I subscribed but I did not get a credit. How do I get this credit?
I had to manually switch to T-Mobile. Has anyone else experienced the same?
Transfer esim card from one cell to another
My credit card was stolen at the end of the month and therefore Public Mobile did not renew my plan for Oct 2. When I now try and register/ use a NEW credit card I get an error. I've tried multiple card multiple different times.Can someone help me wi...
Hello,New to Public Mobile - I ported my phone # yesterday & chose the eSim & purchased the 90 day Canada-US plan. I didn't confirm porting my # within the 90 minute deadline so I contacted the #(Telus) on my text from Public Mobile. Spoke with an ...
Hey I just created an account and I am unable to set up a line i paid for the plan already
Hello,I've set up a personal greeting. It's stored on the voicemail. When I call my phone number it rings for a long time then gives a beeping and a 'Line Error'. It does not give the option to leave a voicemail.Can someone please assist? I've just b...
Hi all,I am setting up new Samsung for a friend and would like to get it all done, so that when she arrives tomorrow, I can just put the SIM in her phone and it will all work. This phone has never been connected to a provider.Am I able to go through...
Hello just purchased the wrong add on. How do I cancel it?
Hi, I am hoping someone can help me who has had this issue with the public mobile app on iphone. Yesterday i purchased an esim pre-paid plan for 120 days and received a confirmation email. I downloaded the public mobile app on my phone and when i tr...
I have been trying to call an area code within the province, and the voice comes on saying that I do not have US data roaming. Very frustrating as I am trying to call My father on his cell at the hospital and it won’t let me
I Recently purchased the Canada US plan with 40 GB of data. It says I’ve used 75% of my data in the last two days which is almost impossible. I can’t seem to get any help when I go to all the steps on the app. Very frustrated I’m at the point of canc...
Dear CommunityI decided to upgrade my plan for the above. To reduce my fee, I chose 90 90-day subscription, I noticed that I only allow reward points for one month instead of 3 months, it is because due to the $5 discount given to me.
Received QR code for eSIM via email. The QR code did not work. My phone is eSIM compatible as confirmed by your site when registering the IMEI during checkout. Please provide a new QR code or activation codes via email. Thanks.
My data is showing 100percent usage however history only shows 1G used. This is from sept 29 to current date sept 6.Cant send a ticket as getting an error message. How else can you contact customer service.
Hello,Can anyone help get my account closed?I visited Canada two months ago and a Canadian relative set up an account for me.I am not using it and have asked Public Mobile to shut my account but they haven't done so.I've asked via support mechanisms ...
Worst service provider, can't reach to an agent, their ticket form directs to 404. Can't receive calls or texts. Any agent, please help.
I forgot my account pin
Hello,I lost my phone last month and it is gone forever. I want to have the same phone number.I am using my daughter's account to login because you send a code to my lost phone number for verification and obviously I can't verify that way. In additio...
How does 90 day plans work with rewards? Currently I’m on the old rewards plan and I get $7/30 days off. If I change to 90 day plan, will I get $21 off? So if I change to $102/90 day subscription, will I be paying $81/90 days? Or just $7 from $102?
I did not get an email with the QR code
Hi, How recent is this coverage map?Rogers coverage maps show 5G in Irricana (Alberta), but Public mobile show 4G or 3G only.So what can I expect when I signup for a 5G plan at Public mobile?
Hello, Public Neighbours!just a quick question.i am currently a Nano Sim customer.my phone supports eSIM.do i need to cancel my existing Public Mobile Account and existing Nano Sim AND THEN ipen a new PUBLIC MOBILE SUBSCRIPTION to have an eSIM accoun...
I need technical support. I met with a problem in referring my wife to public mobile, i.e., transferring her current phone number from speakout 711 to public mobile. I helped her to download the phone app, created an account, made the first payment, ...
Is there a record of phone numbers for voice messages if they have been deleted?LostBigTime
Hi there, I've recently become interested in switching over to the rewards points system but I was just wondering if the two other users I referred to PUBLIC will be retained and whether I would still get points from their referrals. They are current...
Hi All,My phone was stolen today. So i replaced the SIM in my account and switched to another cell phone. Everything works fine. But I want to blacklist the IMEI of the stolen phone. How can I do that?Thanks
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