self serve account has been locked out since July/24

[Bella01]

I was locked out of my  self serve account back in July, I think, and have not been able to access it since. I need to change the expiry date on my visa so my payments can come out automatically. Please tell me how to contact someone at PM  and what information they will need to have them unlock  my account. Thank you, Donna

[EB0]

@Bella01 

To contact support, 

submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Bella01]

the forgot password did not work. Can you tell me how to contact customer service through my Community account. Thanks

[Terryscell]

Have you tried "Forgot Password?"

Or, set up a ticket for customer service.