11-21-2024 01:36 PM
Hi - The money was not in my account this morning when you claimed my monthly payment. I have put funds in my account now please can you claim it again and resume my service?
11-21-2024 02:30 PM
HI @rdl
the system won't try to get money again
but you can add funds to it to resume service
use this link to add enough fund to resume service
https://myaccount.publicmobile.ca/en/account/payment/funds/card
then reboot the phone
11-21-2024 02:29 PM
@rdl You have to make manual payment of you don’t see the pay now and resume button on main page of your account . You can use the link I provided in my last reply to load the funds and make payment and trigger the renewal
11-21-2024 02:27 PM
Thanks for showing me how to contact an agent... the site does not make this clear at all. What I really need is for PM to try and take the payment from my debit card again (now I have put money in my bank)....do you know if it keeps trying?
11-21-2024 01:40 PM
please use this link to load funds and trigger the renewal
https://myaccount.publicmobile.ca/en/account/payment/funds/card
can also buy payment vouchers from shoppers drug mart 7-11 shell gas station and load the funds *611 to resume service right away
11-21-2024 01:38 PM
hi @rdl
did you add funds to your PM account already?
if so, try reboot the phone and check if the service resume
if not, check using Incognito/private/secret mode on your browser to login My Account and check if the funds still staying as Available funds and if account shows active or not
if the funds is there but not renewed, you might want to ask support to help. Submi ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
11-21-2024 01:38 PM
you added $$ to your Suspended account ...now you need to log in to your account and Resume service.