I need to speak to an admin

[Adreia1]

I had my payment taken out of my account but my phone is acting as if it had not been paid for. I cannot find anyone to speak to.

[hairbag1]

@Adreia1 

I'm late to your party...but...you could dial 611 to hear the most current status of your account. If it's still not working as expected, use the link provided by slusagm to get Customer Support to look into your file. Customer Support will want to validate your account and might ask for your account info...ph #, name on acct, acct number and PM pin #.

[slusagm · Accepted solution]

Data and voice both not work?

Reboot phone and reset network settings and test sim in another phone

Also check with PM , 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage