11-21-2024 11:37 AM
Hello everyone,
I signedup yesterday for the $36 plan which if I remember correctly is US-CAN data roaming and Long Distance to 6 countries. Today that plan is gone. Should have saved it as a screenshot in hindsight.
So now I cant remember what exactly the Long Distance countries and whether it was a monthly LD. In my account it shows "500 LD minutes 7 countries".
How do I know which countries ? Because they removed that plan yesterday from the site. And how do I confirm if its a montly thing and not just 500 minutes lifetime. Basically how do I get the exact details of the plan that I signed up for.
Solved! Go to Solution.
11-21-2024 01:38 PM
@icemaple Yes I think your correct my screen shot was when the plan was first offered over a month ago maybe more . And they had upped the amount of long distance included in many of the plans up until today with the new CAN/US /MEX plans that don’t appear to have those included
11-21-2024 01:34 PM - edited 11-21-2024 01:36 PM
Thanks I will save the screenshot for my records. The only thing that differs from the $36 plan screenshot is I have 500 LD minutes instead of 250 minutes. I see that this "Flash End Ends Oct 31st". May be they updated it to have 500 LD minutes.
Re: Changing to US-CAN-MEX, I need the LD. US-CAN-MEX dont have LD.
11-21-2024 01:31 PM
Thanks and yes I confirm it is showing as "500 LD minutes 7 countries"
11-21-2024 11:44 AM
if you want exact details, ask PM to send you the details agian
Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen
or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-21-2024 11:42 AM
HI @icemaple
the countries are Hong Kong, India, Pakistan Philippines, Taiwan and UK
those 500 mins are recurring monthly
and you sure your plan has 500 min and not 250?
11-21-2024 11:38 AM - edited 11-21-2024 11:43 AM