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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SIM Card - re shipping charges & shipping

Can you let me know the following: 1. Which courrier company delivers the SIM card?2. What happens if you are not home when the delivery comes?3. Can I pick up the delivered item at the courrier's head office?4. If the SIM card is not compatible ...

Voice Mail message

Can you let me know how large is the voice mail mailbox on the 90 day purchase plan?

Suggestions for Self Serve website and billing/payments ...

(I didn't feel this really belongs in the Public Lab - it's not really an "Idea", more of a "Suggestion" or "Bug Report", lol.) 1) PM allows multiple payment types (Payment Vouchers, Credit Card, VISA Debit Card, AutoPay on Card). But it doesn't all...

Resolved! Telus phone towers

By now i do know that PM uses towers of Telus. But I was reading elsewhere that Bell and Telus have an alliance and use the towers interchangeably. Is this true for GTA or for regions outside GTA ? Two scenarios:- I am inside GTA and Telus tower is f...

Sim card charges refund

Hi, I recently ported to PM and would like to inform other people interested in PM that although PM does charge $11.30 for sending out the sim card through courier/priority mail, they do refund the amount almost within 2 days. I sent them an email tw...

Refund : Changed to Mobilicity

Hi, I have recently changed my connection to mobilicity. Before changing i have renewed my Public Mobile account with around 30$. I request you to refund the left out amount as i am not using your service anymore. Let me know if you need any oth...

Signal reception.

Wondering how my phone has gone to 3-4 bars to a constant 0-1 bars

Resolved! Having trouble porting number from Fido.

Hi there, I've been trying since activating on Wednesday with a temporary number to port my number from Fido to Public Mobile. I couldn't get the self-service form working when I activated the account, giving me a message like: We are experiencing di...

Resolved! New cell phone I can't use it

Hi I just bought this new cell phone Vernee Thor. The phone is unlock and suppose to work on the public mobile network. More information on the phone here: http://www.gearbest.com/cell-phones/pp_343579.html Public mobile web site cannot find the IM...

Resolved! Can anyone confirm that Ottawa / Gatineau (National Capital Region) is considered as one province?

Hi, I've searched the forums but there appear to be conflicting answers. Can anyone confirm if NCR is considered one region under the Province-Wide region? (i.e. I can call / received calls in Gatineau from Ottawa and vice-versa) or if they are st...

Trying to Activate: Getting "Sorry, we are unable to verify your card at this time..."

Hello,I am trying to Activate my SIM card and I keep getting the message "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your...

Suggestion: Public Mobile for Dummies Thread Needed

I'm one week into being with Public Mobile and have had my frustrations with getting going. Part of the frustrations were brought on as I didn't have the spare time, as I work a full time job, to read all of the posts on here to get answers to why m...

Can we opt out from getting the automatic text messages from Public Mobile?

I posted this as a new idea 2 weeks ago.But the question still remains unanswered: Can we stop getting automatic text messages like "payment due" or "rewards have been applied to your account"?

Resolved! trying to activate my account

My account was temporarily suspended so I change my plan online and paid but still no service.. I called 611 and says I have a balance but . Online it says deactivating date is July 6 so I'm confuse to what to do the get my service back.

over paid

I paid for a plan and didn't put the text on my plan. So I went to top up and put text on. Now I have paid for two 90 day plans. But it shows that get no credit on my account. And money is defiantly taken from my account. I would be happy with a cred...

FAQ for New Users

Updated: 12/2016 Hello PM users. Just to make it easier for you, i gave another shot to make this simple post. If you have any suggestions or something i missed, comment in this post. I will try my best to keep this updated with latest info. Staff ...

Go Canada Go!

Let's wish tons of luck to the Canadians in Rio 2016!! GO CANADA GO

Resolved! porting mobile

Hi new to pm having problems completing the number port was sent a test says I need to fill out online form for sim&activaction in contact us can find this form any suggustions would be great

Resolved! iOS / Android App

I searched a bit but could not find any mobile app for PM. Given that PM is a 'self-service' model it would be great if the company can launch an app for the iOS/Android platform. Any timeframe for the launch of the app ?

How much data do you use and why?

Just curious what people use their phones for and how much. I'm personally a data-light user. I average about 250MB per month and that is almost entirely webpages, whatsapp and reddit. I never watch videos and don't play any games. I find that I usua...

Resolved! Calling add-on not working

I purchased a 200 minute add-on last week and even though the usage page says it's active, I can't make or receive calls at all. The plan I chose was text and data, and I bought the minutes separately.Incoming calls go directly to my voicemail and ou...

Refer-a-Friend not working!

Hi, my name is Shahzad and I got Public Mobile about 6 months ago. When I first activated my account I had to pick a number they provided me before I can switch back to my pre-existing number. My brother decided to switch to PM and when he tried to r...

Resolved! What counts as premium text?

New user here. I know that international text doesn't include premium text. Does premium text include all short code numbers? In Vancouver, Translink has a free text service that tells you when your bus arrives when you text 33333, does this count? T...

Help! No one can fix Alcatel Idol x Plus screen!

The screen on my Alcatel One Touch Idol x Plus has a small crack and cannot be used. I know warranty does not cover this. It seems it's such an unpopular phone, no one can replace the glass, at least not any places I've emailed. Since I cannot use it...

Voicemail greeting settings for standard automated greetings

Well. I finally was able to change my voicemail greeting to automated standard greeting of 'you have reached mailbox no. xxxx... ' in automated voice. Took me a while but here's the fix:- Dial voicemail from the phone (iphone in my case).- press 4 -p...

settings for iphone 6, voicemail after porting

Hi, I just ported to PM from Wind. The setup was pretty simple and straighforward. I have following queries about settings: 1. I am currently using an Iphone 6. My LTE data network is also active. However when I try to update my APN setting I do not...

Resolved! Public mobile renewal plan issue urgent help

My phone renewed plan 82$ plan todayAnd I can't place calls or receive callsSays "the call cannot be completed at this time you don't have active long distance add on" I'm calling local number and I do have long distance plan Canada US and I also pur...

Phone service barely works after port

I'm having issues after porting my number from zoomer.-I can't receive incoming calls-I can't text or receive texts from certain people-I can't access voicemail. Dialing 1 and calling gives a popup that says 'USSD code running' then disappearsI've se...

Voicemail without a talk plan (data only)

Hi, I've received a voicemail which I need to gain access to. My voicemail has not yet been initiated but when I try to:via another phone, I'm advised I need to initiate using my cell phone,via the cell phone, I'm advised I don't have a talk planIs ...

Considering the switch but a few question

hi there I am considering the switch as I like the looks of your $40 per month plan. I have a few questions though 1). Do you guarantee coverage? I rely on my phone for work as I am on a casual call in basis. Therefore it is of extreme importance I ...

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