I referred a friend last spring but reward doesnt show up

[jyby2984]

Hi, 

I referred a friend last spring but the referral doesnt show up. I had already referred a first friend before that and the reward was showing up.

How can I fix this?

Thank you, 

Jean

[AliciaHayward]

My friend isn't receiving my Refer a Friend reward the past few months ? How can I fix this ?

[Shazia_K]

@jyby2984, 

I have sent you a private message earlier 😉

Thanks,

Shazia

[jyby2984]

Hello, 

Did you have time to look into my problem?

Than you 🙂

[jyby2984]

Hello Kazia, 

My account is still showing only one refer-a-friend reward (-$3 for 90 days) but as of today, I have referred 5 friends (I will send you their number in PM).

Could you please look again into it, 

JB

[Rockdaddy22]

Ok @Shazia_K or @Mary_M should be able to fix it up in the morning.

[jyby2984]

Hi, 

I did not receive a reward niether for Autopay (-$6) neither for any referred friend (2 at the times). 

After having checked, I never received rewards for reffering friends.

Thanks, 

Jean

[Shazia_K]

@jyby2984, 

I'm sorry I did not receive any private message from you, can you try to send it back? 

Thanks,

Shazia

[Rockdaddy22]

I've noticed this has been a common problem lately, I'm almost certain the tech team are working hard to fix this.

[ute1978]

Yes, it would help if you tell us which reward is missing, because PM has lots of them.. 🙂

[Chaos_Scorpio]

also rewards are only available on newer plans after January 27, 2015 and 10-day plans are not eligible for Rewards.

If you have an old plan or a 10 day plan you will not get any rewards.

[JaK]

Hi @jyby2984;

You should not need to do anything to get your rewards, they automatically are applied to your account. Which ones do you think youare missing?

[Pier]

Hi @jyby2984,

I'm sorry to hear that. If you're eligible, you will get your rewardsI'm sorry. @Shazia_K or @Mary_M will look into that for you once connected. 

Yours,

[jyby2984]

Hello, 

Have you had time to look into my account? (I send you my info in PM).

Thank you, 

JB

[jyby2984]

Hello, 

I did not receive any credit for my rewards for this billing cycle. What I am supposed to do to get the rewards?

Thank you, 

Jean

[Shazia_K]

Hey @jyby2984, 

I'm sorry to hear about this, 

Can you please send me a private message with your Public Mobile phone number and your friend's phone number as well? 

Thanks, 

Shazia

[srlawren]

@Mary_M or @Shazia_K, could you please connect with @jyby2984 regarding their referrals?

@jyby2984 welcome to the PM community!  🙂  one of our community moderators (tagged above) should be able to resolve this for you, though it may take a little time.  Please be patient through the process.