Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On a US/Can 5G PM plan and can confirm after moving from a Can/US Telus plan, 5G roaming does NOT work in Chicago on PM.You have to force LTE only under roaming on an iPhone at least to have a reliable connection.Fast enough but a hassle and may driv...
Hello!I tried to transfer from TELUS to Public Mobile, and I've been experiencing a lot of stress. I completed everything it told me to when transferring to the new public mobile plan. I noticed I now had a primary account and a business account in m...
I have the canada/us plan and when i was in the us this week, nothing worked, no phone, txt or data I am now back in canada and can't receive or place calls or text. What is going on??
duplicate thread. Please continue discussion at https://productioncommunity.publicmobile.ca/t5/Get-Support/SD-card/td-p/1175183
I have the Canada- US plan and am in the US now, but have no service…. Cell and roaming are turned on. What could be the problem?
Confirmed with my Bell that my number has been ported, but sms seems to not have transferred, how can I get the complete the transfer?
Hi!I got the attached alert and it's been like that for hours. My plan is on autopay, I've been a customer for >2 years and made no account changes recently. Has this happened to anyone else? How can this be resolved?
My account is lockedIt tells me to wait one hourI've waited weeks and it's still says the same thing every time I try and sign in.I need to pay my bill. I'm gonna lose my number.@CS_Agent Doesn't help at all, And keeps me from getting into my account...
Hi Support,I got a colleague to sign up and port on March 22, 2024 with my referral code. Everything worked for the port and account is active. The problem is that he hasn't seen the $10 credit on his account and I haven't seen the additional $1 r...
Help it show error
I was on a Koodo 4G LTE plan and my iphone7 worked fine and jumped back to PM to take advantage of a promo plan.The port was seamless, however, the only issue I had was being unable to send/receive photos.Koodo & PM are both Telus so I was confused w...
I have a OnePlus 3 running Android 9. I have issues sending/receiving MMS and I cannot update the APN settings to match the new recommendations because my APN settings are all greyed out and editing or adding a new APN is not available.Is there a wa...
I recently ported my number to Public Mobile this morning can use the data and the phone line however, cannot send or receive text. Any suggestions?
Hello! I'm taking a cruise from the US and one of the stops is in Cozumel. I plan on having my phone on airplane mode while on the ship. Once offboarded in Mexico, what am I allowed to do (what's included in my current phone plan?). Where can I get m...
Could someone explain the difference between the old reward system and the one we have edtied by computergeek541: removed category labels that don't apply to this conversation
Hi I already had an issue with sms not working at all but that was fixed. I wanted anyone else who has PM and can see if there sms messages have been read I used to on Fido. Is it something customer service can fix.
How to confirm when my number transfer is complete? Currently cannot receive texts, my old service provider told me the transfer would be complete 30 minutes ago so I'm worried something went wrong.
Chatbot is sending me in circles and to 404 pages. I'm losing my mind. How do I get someone to reach out to me to fix this broken
Hi ,This is second time we Public mobile Members/USERS encounter this issue in 6 months, incoming calls to my phone will go straight to my voicemail . The phone doesn't ring when this happens. Secondly when calling my wife's public mobile cell phon...
I just landed in Seattle and bought the talk and text US add-on with 3GB data and I have no service. Relying on wifi, please help.
Hello, I recently joined Public Mobile-Canada/US plan. However, I am unable to place a call to US. I get an automated response that my call cannot be places as I used all my available minutes??? And that I should add more?This supposed to be an unlim...
Hi Community,I am on the $15 plan, and for some reason, I am no longer able to send nor receive pictures via text anymore. It used to work perfectly fine without issue. I am on iOS and have my cellular data on. Is there something going on here?I also...
I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...
My voicemails are not saving. I used to be able to access them just fine and I have not downgraded my account in anyway. I just tried to leave a test voicemail and also discovered my outgoing message has disappeared and replaced by the default one. T...
I just ported over to PM from Freedom (FM) but I messed up the process it seems. I confirmed via FM that I was going to port, I received the confirmation that my number has been ported, but I cannot login to my account as I can't receive SMS, my netw...
I also have the same problem. It has been four days since I transferred a number from Koodo and it is still not connected to the new sim.
It has been 2 days and each time I try to activate the eSim - the transaction fails. My credit card has already been charged for the e-Sim is there any way to get technical support or cancel the transaction and request a physical SIM card?
