Looking to port number to another carrier

[Willlea]

I tried to port my number to Rogers but on Rogers end they somehow don’t recognize my active Public Mobile number as port-able. Their tech team said it’s Public Mobiles port protection that is hindering this process. Am I able to turn this off somewhere? From online it seems Port protection is simply the SMS that confirms the porting of number. Please I need help. 

[hTideGnow]

hi @Willlea 

according to https://cnac.ca/data/COCodeStatus_NPA778.htm your number was originally from Fido. So, it can be ported into Rogers for sure.  

is your PM account active. Submit ticket with CS agent and ask. Submit again if you waited couple hours already 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Willlea]

778898

[hTideGnow]

hi @Willlea Pm has no port block here

However?  some numbers cannot be ported to another provider   some technical and location reason behind.   Ask Rogers to confirm if your number can be ported into Rogers.  

and what area code and next 3 digits your number is??

[computergeek541]

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@Willlea wrote:

I have the ESIM instead. The problem is Rogers can’t even port the number because it says it’s invalid, even though I called them with the active PM number. They called their tech team and said it’s because of port protection. They didn’t even process the number so I didn’t receive any text. 

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Public Mobile doesn't have any number porting protection other than the standard port out text message taht you have to reply to approve the number transfer.  Unfortuantley, you'll have to work with Rogers to get all of this done.  It is Rogers who responsible for answering all quetsions and providing all service for this matter.

[Handy1]

@Willlea  I don’t know that PM can do anything in this case but here’s the link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Willlea]

I have the ESIM instead. The problem is Rogers can’t even port the number because it says it’s invalid, even though I called them with the active PM number. They called their tech team and said it’s because of port protection. They didn’t even process the number so I didn’t receive any text. 

[Handy1]

@Willlea  Did your reply YES to the confirmation text from PM to port ? You will need to make sure your PM account is active and request port to be re triggered on rogers end 

[Chalupa_Batman]

Hi @Willlea 

You need to keep your PM SIM card in to get a text message asking permission to port number. if you don't say yes, it won't port. Keep your PM SIM card in and tell Rogers to try again. Furthermore, your PM account has to be active. If your number is inactive it will not port either.